Status: Closed — this petition is no longer accepting signatures.
Final supporters
Frontier Communications has been in business for several years now and have recently taken over the Verizon Network, causing more and more distress to people around the world. This business is not a not a normal business. They have customer service representatives that have no interest in assisting you and have no problem expressing it. They have supervisors that petty your issues and concerns. They even have corporate office representatives that snicker your experience and make sure they advise you that your meaningless. This is the type of business that has well over thousands and thousands of bad reviews due to horrible experiences they have put people through. This is the type of business that will set up multiple accounts under the same name for the same service at the same address and bill you for it all. This is the type of business that will leave you unable to work because the service they provide is terrible. The type of business that will leave another established business out of work for well over a week, due to the service they provide. Well I say this so called business needs to be put to an end. There are so many other providers that Americans can go with and I want to make sure of it. I can't even suggest to venture them out for yourselves to see the damage they actually cause, because they will affect your credit and that's when the line is dropped. There shouldn't be a business allowed anywhere in America that can, get away with the fraudulent and horrific activity they provide. This is BAD BUSINESS AMERICA and it should be stopped. So please help put an end to all the distress, pain, and damage this business has caused and continues to do. Don't let Frontier ruin your life, you don't deserve it and their not worth it!
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Updates
June 18, 2017
I have compiled the recurring billing errors and service logs submitted in the comments to create a formal report. This documentation is currently being finalized for submission to the state utility commission. Further updates regarding their response will be posted once the filing is officially acknowledged.
22 Comments
So tired of frontier. Been paying for a service I dont have. Can't get it removed. Or can't get the service. Have tried for over a year to have them discontinue my cable TV and its still on. And my internet is close to what dial up use to be. Suppose to have 75/75 last test I did on 6/3/2017 was 19 download. 19!! And single digits for upload. Ridiculous!!!
15 yrs with Verizon and near Zero problems. Within hours of Frontier taking over, Problem after problem: Service outages, slow downs and Billing hikes. Terrible, unhelpful customer service. I have switched to another ISP but am still getting Frontier bills. This company should not be in business!
incompetent service technician, billing for incomplete service install and CSA's who aren't very helpful.
Billing for incomplete install, incompetent service technicians, and CSA's that don't care.
I do not like Frontier. My internet and TV has not worked for a week. When I call them, they have the wrong telephone number, birth date and last four of my SS. They ask for a pin and I do not have one. Who ever types up the info is obviously 3 quarts short. How can they get everything.They have never sent a bill. They ask for a password and they do not recognize it even though I wrote it down we should have gone with Spectrum even though it is more. Help! Any other company would be shut down. Why doesn't the Gov. Do something! I decided to do a chat and Janette just stopped responding. She asked about 4 questions and then nothing !
My bad experience with frontier is too much to put in writing. They put me thru six months of horror. If this goes anywhere, I would be glad to speak to someone about my experience.
Frontier Communications is the worst company that I have done business with. They lie to you and could care less about the service they provide. What is bad is that is some places you don't have a choice if you want internet. They need to make it that you can have any internet company service no matter where you live.
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Status: Closed — this petition is no longer accepting signatures.
Final supporters
Frontier Communications has been in business for several years now and have recently taken over the Verizon Network, causing more and more distress to people around the world. This business is not a not a normal business. They have customer service representatives that have no interest in assisting you and have no problem expressing it. They have supervisors that petty your issues and concerns. They even have corporate office representatives that snicker your experience and make sure they advise you that your meaningless. This is the type of business that has well over thousands and thousands of bad reviews due to horrible experiences they have put people through. This is the type of business that will set up multiple accounts under the same name for the same service at the same address and bill you for it all. This is the type of business that will leave you unable to work because the service they provide is terrible. The type of business that will leave another established business out of work for well over a week, due to the service they provide. Well I say this so called business needs to be put to an end. There are so many other providers that Americans can go with and I want to make sure of it. I can't even suggest to venture them out for yourselves to see the damage they actually cause, because they will affect your credit and that's when the line is dropped. There shouldn't be a business allowed anywhere in America that can, get away with the fraudulent and horrific activity they provide. This is BAD BUSINESS AMERICA and it should be stopped. So please help put an end to all the distress, pain, and damage this business has caused and continues to do. Don't let Frontier ruin your life, you don't deserve it and their not worth it!
Updates
June 18, 2017
I have compiled the recurring billing errors and service logs submitted in the comments to create a formal report. This documentation is currently being finalized for submission to the state utility commission. Further updates regarding their response will be posted once the filing is officially acknowledged.
22 Comments
Wow. it is insane how bad is this company, i never have an steady service, when rains or is humid..Worst! But the bill have to be paid! I can't believe that in Virginia or WV, even USA there is not enough service company to choose, it is this a monopoly? I think this is the worst service i have had, i had been living in the most remote locations in Europe and this never happened!
So tired of frontier. Been paying for a service I dont have. Can't get it removed. Or can't get the service. Have tried for over a year to have them discontinue my cable TV and its still on. And my internet is close to what dial up use to be. Suppose to have 75/75 last test I did on 6/3/2017 was 19 download. 19!! And single digits for upload. Ridiculous!!!
15 yrs with Verizon and near Zero problems. Within hours of Frontier taking over, Problem after problem: Service outages, slow downs and Billing hikes. Terrible, unhelpful customer service. I have switched to another ISP but am still getting Frontier bills. This company should not be in business!
incompetent service technician, billing for incomplete service install and CSA's who aren't very helpful.
Billing for incomplete install, incompetent service technicians, and CSA's that don't care.
I do not like Frontier. My internet and TV has not worked for a week. When I call them, they have the wrong telephone number, birth date and last four of my SS. They ask for a pin and I do not have one. Who ever types up the info is obviously 3 quarts short. How can they get everything.They have never sent a bill. They ask for a password and they do not recognize it even though I wrote it down we should have gone with Spectrum even though it is more. Help! Any other company would be shut down. Why doesn't the Gov. Do something! I decided to do a chat and Janette just stopped responding. She asked about 4 questions and then nothing !
My bad experience with frontier is too much to put in writing. They put me thru six months of horror. If this goes anywhere, I would be glad to speak to someone about my experience.
Frontier Communications is the worst company that I have done business with. They lie to you and could care less about the service they provide. What is bad is that is some places you don't have a choice if you want internet. They need to make it that you can have any internet company service no matter where you live.
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Wow. it is insane how bad is this company, i never have an steady service, when rains or is humid..Worst! But the bill have to be paid! I can't believe that in Virginia or WV, even USA there is not enough service company to choose, it is this a monopoly? I think this is the worst service i have had, i had been living in the most remote locations in Europe and this never happened!