Frontier Communitcations: Lets Put An End To The Distress!

incompetent service technician, billing for incomplete service install and CSA's who aren't very helpful.

Billing for incomplete install, incompetent service technicians, and CSA's that don't care.

I do not like Frontier. My internet and TV has not worked for a week. When I call them, they have the wrong telephone number, birth date and last four of my SS. They ask for a pin and I do not have one. Who ever types up the info is obviously 3 quarts short. How can they get everything.They have never sent a bill. They ask for a password and they do not recognize it even though I wrote it down we should have gone with Spectrum even though it is more. Help! Any other company would be shut down. Why doesn't the Gov. Do something! I decided to do a chat and Janette just stopped responding. She asked about 4 questions and then nothing !

My bad experience with frontier is too much to put in writing. They put me thru six months of horror. If this goes anywhere, I would be glad to speak to someone about my experience.

Frontier Communications is the worst company that I have done business with. They lie to you and could care less about the service they provide. What is bad is that is some places you don't have a choice if you want internet. They need to make it that you can have any internet company service no matter where you live.

Frontier Communications has no business in this line of work. They will wrongly charge you and provide substandard service. What they are doing should be illegal.

Nothing but problem after problem with these crooks

Wow. it is insane how bad is this company, i never have an steady service, when rains or is humid..Worst! But the bill have to be paid! I can't believe that in Virginia or WV, even USA there is not enough service company to choose, it is this a monopoly? I think this is the worst service i have had, i had been living in the most remote locations in Europe and this never happened!

Absolutely the worst billing system ever. Bar None!

I have notes with dates and times that I have called customer service for help. Since the beginning of March 2017, I spent 28 hours on the telephone with over 15 different representatives. Nothing was resolved with my phone calls. I also have messages via messenger with various account managers, I use that term loosely because nothing is managed very well, to no avail. I was a holdover from Verizon and I think they screwed up my account so they could and all my previous discounts and specials and increase my prices with new services. Mind you, all I did was call to add MLB extra innings to my package which should have been a $45-ish increase. But we got a bill for $500 after that request for the MLB extra innings. To this date Father's Day June 2017, they have issued credits but I don't know what the credits are for. It takes two billing cycles to get credits to show on my bill. They added stuff I don't know what it was, they took it off, I still don't know what all the credits are for, they don't have a line by line debit credit system. Also all those customer service reps told me they get this fixed for me they sounded so sincere but they lied.

Frontier is the only internet service in our area and the connection is spotty, on and off, numerous calls and still not fixed. We are stuck with them, no other service is in our area and this goes on for months now.

Their internet was terrible to non existent. The customer service was a joke. Hours on the phone waiting, promising to fix things, given bogus phone numbers.

We live without cell service in a rural area we depend on our landline and the only option we have for landline service is Frontier. It went out May 30, finally turned back on June 14. We have made repeated calls for repair service, given a repair order number and day, we wait, no show. Then the process has been repeated, continually for 14 days, no one shows up to fix the phone line. Even received a letter from our Dr. yesterday wanting to schedule a procedure that has been approved by the insurance company, the reason for the letter is due to the multiple attempts made by phone with a continued busy signal. I was in town yesterday and stopped by the Frontier office at 276 LaClair St, Coos Bay, Oregon. The place was locked up, not a car parked anywhere. Sign said office hours 9-5. They were closed during this time. Are they going out of business? Is this place mismanaged? What's going on? We don't even have access to 911 if needed.

This company has no business being in business. They are a nightmare.

This company has the worst customer service and shady billing.

So tired of frontier. Been paying for a service I dont have. Can't get it removed. Or can't get the service. Have tried for over a year to have them discontinue my cable TV and its still on. And my internet is close to what dial up use to be. Suppose to have 75/75 last test I did on 6/3/2017 was 19 download. 19!! And single digits for upload. Ridiculous!!!

15 yrs with Verizon and near Zero problems. Within hours of Frontier taking over, Problem after problem: Service outages, slow downs and Billing hikes. Terrible, unhelpful customer service. I have switched to another ISP but am still getting Frontier bills. This company should not be in business!

These people have terrible service

Everybody i know that had this service went through bad times .

Down with Frontier never had worse service ever!!