AT&T Wireless Overcharges
Hurricanes Maria and Irma both maxing out at Category 5 yielded severe damage to the United States Virgin Islands, Puetro Rico and neighboring islands.
Many United States Virgin Islands and Puetro Rico AT&T wireless customers are still experiencing intermittent cell and data coverage. The cell coverage has improved but it still remains subpar. Customers, like our senior citizens are impacted severely; at times having to leave the safety of their homes to obtain a signal.
Recently AT&T wireless customers were hit with bills reflecting a plethora of overage charges. The fear of wireless cell phone bill shock is a reality. Customers must spend countless hours disputing the billing overages- a travesty for the services not received. These overage penalties from AT&T come at a time when a large sector of the community only have cell phones as a means to communicate. Many land lines are still inoperable as the recovery efforts continue. It’s time to show AT&T that we’re not going to take these outrageous fees and business practices lying down anymore.
This is just plain wrong, and it must end.
AT&T corporate we challenge you to do better. The overcharges and the subpar services you are currently providing to your customers need your immediate attention.
Sign this petition #AbolishAT&TOverageCharges
#ImproveAT&TServices
and send a message to AT&T wireless
Updates
February 1, 2018
I have spent the past several days documenting the billing disputes shared by those affected. Your personal stories provide the evidence required to challenge these practices with corporate leadership. Further updates regarding my attempts to reach regional management will follow.
February 1, 2018
The momentum behind this petition highlights the widespread frustration regarding these billing practices and service levels. This collective response serves as a clear indication that customers expect meaningful accountability from the company.
14 Comments
LIving with this poor sevice after the two hurricanes has not been easy with two elderly parents, still have to go outside on top of the hill for service for three months!
1-17-18 my phone was disconnected by AT&T for non payment after i disputed the balance i owed I tried to explain that i am disabled and needed my phone because i was away seeking medical attention. I could not understand how my bill was so high and the phone never worked properly since Hurricane Irma
The internet service sucks and needs to be addressed.
Horrible customer service when asked about why we are being charge so much as service is not up to par.
Predatory practices doesn't retain customers.
Paying FULL price for a service that is not FULLY working constitutes fraud!
AT&T is doing a disservice to their customers after the hurricanes have left them with little to no service for months now. Yet they have decided to charge ridiculous overage fees for subpar service. They should be ashamed.
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AT&T Wireless Overcharges
Hurricanes Maria and Irma both maxing out at Category 5 yielded severe damage to the United States Virgin Islands, Puetro Rico and neighboring islands.
Many United States Virgin Islands and Puetro Rico AT&T wireless customers are still experiencing intermittent cell and data coverage. The cell coverage has improved but it still remains subpar. Customers, like our senior citizens are impacted severely; at times having to leave the safety of their homes to obtain a signal.
Recently AT&T wireless customers were hit with bills reflecting a plethora of overage charges. The fear of wireless cell phone bill shock is a reality. Customers must spend countless hours disputing the billing overages- a travesty for the services not received. These overage penalties from AT&T come at a time when a large sector of the community only have cell phones as a means to communicate. Many land lines are still inoperable as the recovery efforts continue. It’s time to show AT&T that we’re not going to take these outrageous fees and business practices lying down anymore.
This is just plain wrong, and it must end.
AT&T corporate we challenge you to do better. The overcharges and the subpar services you are currently providing to your customers need your immediate attention.
Sign this petition #AbolishAT&TOverageCharges
#ImproveAT&TServices
and send a message to AT&T wireless
Updates
February 1, 2018
I have spent the past several days documenting the billing disputes shared by those affected. Your personal stories provide the evidence required to challenge these practices with corporate leadership. Further updates regarding my attempts to reach regional management will follow.
February 1, 2018
The momentum behind this petition highlights the widespread frustration regarding these billing practices and service levels. This collective response serves as a clear indication that customers expect meaningful accountability from the company.
14 Comments
Demanding payments on my AT&T divices although they never work consistently calls drop in the middle of a conversation sometimes it takes 4 return calls to finish your conversation
LIving with this poor sevice after the two hurricanes has not been easy with two elderly parents, still have to go outside on top of the hill for service for three months!
1-17-18 my phone was disconnected by AT&T for non payment after i disputed the balance i owed I tried to explain that i am disabled and needed my phone because i was away seeking medical attention. I could not understand how my bill was so high and the phone never worked properly since Hurricane Irma
The internet service sucks and needs to be addressed.
Horrible customer service when asked about why we are being charge so much as service is not up to par.
Predatory practices doesn't retain customers.
Paying FULL price for a service that is not FULLY working constitutes fraud!
AT&T is doing a disservice to their customers after the hurricanes have left them with little to no service for months now. Yet they have decided to charge ridiculous overage fees for subpar service. They should be ashamed.
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Demanding payments on my AT&T divices although they never work consistently calls drop in the middle of a conversation sometimes it takes 4 return calls to finish your conversation