This petition is for dissatisfied customers of Hughesnet. The complaint is regarding the payment and contract for services that are not being provided. We want the FCC to investigate Hughesnet on the grounds that they are not providing the services they are charging for! They are very misleading up front. Their technicians are also misleading when they come to install equipment. They need to be investigated!!!
The following are a few statements from active customers, who gave their permission to use.
Bonnie Dyer
Buchanan, TN
They make sure you have fantastic service for those 30 days you can end your contract without extra fees then on day 31 the service goes to shit!!! They are absolutely scamming customers from day 1. Hughesnet should wise up and start treating customers fair OR keep operating like they have been and eventually they won't be in business!
Rita Malnory Balistreri
Alanson, MI
Terrible!!!! We were assured that the largest package would be plenty for our family of 4; however, our data is totally gone in 5 days! With normal 21st century family usage!!! This is deceptive and false advertising!I
Tracy Jeffords Martinez
Christi, TX
We have had Hughes Net for 2 months and it's the worst service I have ever seen! We can't even watch Netflix or Hulu without constant buffering. I wish we had done our homework before signing their contract, but new to the area and our mistake. Now we're screwed and stuck in a 2 year contract or pay $400. to get out of it. But be warned I will post all over FB and warn future customers not to even think of going to Hughes Net!!
Adrianna Hewitt
Sweet Valley, PA
HUGHES NET IS ABSOLUTELY HORRIBLE!!!!! Their CUSTOMER SERVICE is equally as bad as their service. We have been with Hughes net since June and have had nothing but issues with them. We have had service techs to our house multiple times and nothing changes. They come out, tell you they don’t see any issues and guess what? The internet speed is still super slow. We can’t do anything with our internet! There is no point to having internet at all because it’s a waste with them . Today I call to cancel after being super upset over our internet after calling every other month due to the fact of how unhappy I am... you would think that Hughes net would just cover the early termination fee because they never provided anything that they promised , but what a shocker I still had to pay! All they care about is getting their money! I would never recommend this company to anyone! They cause nothing but problems and inconvenience with your schedule and life! STAY FAR AWAY FROM HughesNet
Phillip Ledbetter
Ripley, MS
This is worse satellite internet that has ever been, out of data within 3 days, I recommend do not ever get HughesNet, worst customer service that has ever been, they will not even listen to you, y’all are a joke for a internet provider, if you check Facebook & Twitter you would see that there is never a good comment.
Updates
Reached 500 supporters
May 15, 2020
Reached 100 supporters
February 18, 2019
409 Comments
Horrible! All devices can be off overnight, and in the morning it will show usage of at least 2% or more. This is called throttling, and I don’t think it’s legal. Document everything. Phone calls, tech service (if that’s what you want to call it) Everything!
$107/mo for dial up slow, data capped internet .... the poor service and buffering eats up all our data allotment. The service isn't even strong enough for me to pay my bill online. I have to drive into town and pay it using my cell service.
HughesNet is false advertising! They advertise “high speed,” but my service is similar to dial up and don’t get me started about how we lose connectivity when it rains or snows! They never mention any of that when they advertise their service!
I had there service was lucky to get two gigs was supposed to get twenty five payed $70 per month for crapp.called and cancelled they hit my bank account for two hundred and thirty five dollars for early termination on a contract I never signed.
Had to go to FCC for billing issues, imediatley after Hughes had to agree for the 3rd time to put my bill where I was told ot would be, my 50gb of data somehow was gone in 3 days and my dish needs to be realigned for descent service.
They have treated me badly, after they installed the dish I was told I had to keep it for 2 years or pay $370 to terminate.
They don't deliver what they promise to get you locked in and after 30 days you have no internet you complain they still charge you monthly even though you're not getting any internet they pulled money unnecessarily 200 at a time out of your account without your permission then when you send back all the equipment they keep pulling money out saying you still have their equipment and send a check out supposedly you get all your equipment and they still charge you for equipment afterwards causing my mom to have no health insurance because the money for that wasn't there that cuz a huge neck stealing her money out of her bank my mom's too old she needs her health insurance and because of huge net she don't have any cuz they ripped off all her money out of her bank account
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This petition is for dissatisfied customers of Hughesnet. The complaint is regarding the payment and contract for services that are not being provided. We want the FCC to investigate Hughesnet on the grounds that they are not providing the services they are charging for! They are very misleading up front. Their technicians are also misleading when they come to install equipment. They need to be investigated!!!
The following are a few statements from active customers, who gave their permission to use.
Bonnie Dyer
Buchanan, TN
They make sure you have fantastic service for those 30 days you can end your contract without extra fees then on day 31 the service goes to shit!!! They are absolutely scamming customers from day 1. Hughesnet should wise up and start treating customers fair OR keep operating like they have been and eventually they won't be in business!
Rita Malnory Balistreri
Alanson, MI
Terrible!!!! We were assured that the largest package would be plenty for our family of 4; however, our data is totally gone in 5 days! With normal 21st century family usage!!! This is deceptive and false advertising!I
Tracy Jeffords Martinez
Christi, TX
We have had Hughes Net for 2 months and it's the worst service I have ever seen! We can't even watch Netflix or Hulu without constant buffering. I wish we had done our homework before signing their contract, but new to the area and our mistake. Now we're screwed and stuck in a 2 year contract or pay $400. to get out of it. But be warned I will post all over FB and warn future customers not to even think of going to Hughes Net!!
Adrianna Hewitt
Sweet Valley, PA
HUGHES NET IS ABSOLUTELY HORRIBLE!!!!! Their CUSTOMER SERVICE is equally as bad as their service. We have been with Hughes net since June and have had nothing but issues with them. We have had service techs to our house multiple times and nothing changes. They come out, tell you they don’t see any issues and guess what? The internet speed is still super slow. We can’t do anything with our internet! There is no point to having internet at all because it’s a waste with them . Today I call to cancel after being super upset over our internet after calling every other month due to the fact of how unhappy I am... you would think that Hughes net would just cover the early termination fee because they never provided anything that they promised , but what a shocker I still had to pay! All they care about is getting their money! I would never recommend this company to anyone! They cause nothing but problems and inconvenience with your schedule and life! STAY FAR AWAY FROM HughesNet
Phillip Ledbetter
Ripley, MS
This is worse satellite internet that has ever been, out of data within 3 days, I recommend do not ever get HughesNet, worst customer service that has ever been, they will not even listen to you, y’all are a joke for a internet provider, if you check Facebook & Twitter you would see that there is never a good comment.
Updates
Reached 500 supporters
May 15, 2020
Reached 100 supporters
February 18, 2019
409 Comments
We had them for years because they were our ONLY option. There was never anyone to help with issues and when we finally cancelled, they charged us for the equipment we returned. And they charged us for a couple of months after cancellation.
Horrible! All devices can be off overnight, and in the morning it will show usage of at least 2% or more. This is called throttling, and I don’t think it’s legal. Document everything. Phone calls, tech service (if that’s what you want to call it) Everything!
$107/mo for dial up slow, data capped internet .... the poor service and buffering eats up all our data allotment. The service isn't even strong enough for me to pay my bill online. I have to drive into town and pay it using my cell service.
HughesNet is false advertising! They advertise “high speed,” but my service is similar to dial up and don’t get me started about how we lose connectivity when it rains or snows! They never mention any of that when they advertise their service!
I had there service was lucky to get two gigs was supposed to get twenty five payed $70 per month for crapp.called and cancelled they hit my bank account for two hundred and thirty five dollars for early termination on a contract I never signed.
Had to go to FCC for billing issues, imediatley after Hughes had to agree for the 3rd time to put my bill where I was told ot would be, my 50gb of data somehow was gone in 3 days and my dish needs to be realigned for descent service.
They have treated me badly, after they installed the dish I was told I had to keep it for 2 years or pay $370 to terminate.
They don't deliver what they promise to get you locked in and after 30 days you have no internet you complain they still charge you monthly even though you're not getting any internet they pulled money unnecessarily 200 at a time out of your account without your permission then when you send back all the equipment they keep pulling money out saying you still have their equipment and send a check out supposedly you get all your equipment and they still charge you for equipment afterwards causing my mom to have no health insurance because the money for that wasn't there that cuz a huge neck stealing her money out of her bank my mom's too old she needs her health insurance and because of huge net she don't have any cuz they ripped off all her money out of her bank account
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We had them for years because they were our ONLY option. There was never anyone to help with issues and when we finally cancelled, they charged us for the equipment we returned. And they charged us for a couple of months after cancellation.