The management finally agreed to cancel the planned price increase for our memberships. It has been a long and exhausting fight to get them to listen but we succeeded. Keep an eye on your statements to ensure the old rates remain in place.
February 20, 2019
Final supporters
1. Classes are often fully booked when we come to book them, and then not policed properly so people who have booked don’t turn up.
2. To book/cancel a class requires phoning up which is almost impossible. After a 3 minute recorded message the line is cut claiming “high call volumes” or just not answered. We were told it was going online but this has never happened.
3. The equipment in the studio is tired and unusable - such as the uneven bars for body pump.
4. There is currently nothing stopping people attending classes without booking, despite the paper ticket system attempt, so people who don’t pay the increase will still use class spaces.
5. The parking is appalling. People supervising the children’s football take priority so members have to park over at KFC or risk getting a ticket from the council for having to park outside of a space.
6. The showers in both the men’s and women’s changing rooms were broken for a considerable time with nobody fixing them - will these issues be fixed sooner?
6. Swimming lessons and racket sports are still an additional cost, which now need to be included in this additional price increase.
7. The family membership offers no option to add classes and therefore for people with a family membership the price will increase from £365 a year to £720! As the personal membership is going up by £5 a month I can’t understand the 100% increase for people with children. As this gym is very family orientated this is going to result in a lot of members leaving and the atmosphere changing, ultimately the other gyms now have better packages to offer.
I doubt I will get a suitable response from the management on my own but if we all show a united front I may have more luck, so please sign to save us all having to cancel our memberships and move elsewhere. Thanks!
Updates
Reached 250 supporters
December 4, 2018
December 3, 2018
The administration is watching these numbers and we are nearing a mark that forces them to look at our demands. It has been a long and exhausting process but we need to push past this threshold before they can ignore us again.
November 30, 2018
One hundred people have signed on to say that these price hikes are unacceptable. It is exhausting to deal with the constant runarounds from management but seeing this many names shows we are not imagining these problems.
Reached 100 supporters
November 29, 2018
137 Comments
The price increase is ridiculous, especially considering the lack of customer service via phones and the fact that classes are always packed with people who don't even book in, you call and ring for 30 mins at a time with no answer! Appalling , you can get better value for cheaper elsewhere
As a person on disability benefits I got family membership for myself my adult student child and son. I will not be able to afford to continue with this and as children have to stay in education until 18 but have to pay adult membership price families can be extra stung
Doesn't seem thought through properly when Walsall has officially one of the most obese populations in the country. Family membership currently is good value but if its true re doubling the price that is totally over the top and we'll be going elsewhere.
Ridiculous increases. More money yet less choice. Parking and over subscribed classes makes the increased cost even more of an insult. Shall not be renewing our family membership. Plenty of other gyms out there. Well done Walsall council, yet another ludicrous dicision!
£365 per year made it affordable for my family to use the leisure facilities but to double them is disgraceful especially when the facilities aren’t clean and swimming pool changing rooms are more often than not a mess.
The booking system to book classes need to be on line. Poor services when sometimes it can take an hour to get through to book onto a class. Price increase to customers but poor customer service. If the service does not improve will be ending my contract and finding another gym.
I totally agree with some of the points and commenrs, 100% with the health push, sessions should be free or affordable. In the council's defence, they do offer free sessions to anyone out of work - 01922 658080. Ask about the bridges programme!!!
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The management finally agreed to cancel the planned price increase for our memberships. It has been a long and exhausting fight to get them to listen but we succeeded. Keep an eye on your statements to ensure the old rates remain in place.
February 20, 2019
Final supporters
1. Classes are often fully booked when we come to book them, and then not policed properly so people who have booked don’t turn up.
2. To book/cancel a class requires phoning up which is almost impossible. After a 3 minute recorded message the line is cut claiming “high call volumes” or just not answered. We were told it was going online but this has never happened.
3. The equipment in the studio is tired and unusable - such as the uneven bars for body pump.
4. There is currently nothing stopping people attending classes without booking, despite the paper ticket system attempt, so people who don’t pay the increase will still use class spaces.
5. The parking is appalling. People supervising the children’s football take priority so members have to park over at KFC or risk getting a ticket from the council for having to park outside of a space.
6. The showers in both the men’s and women’s changing rooms were broken for a considerable time with nobody fixing them - will these issues be fixed sooner?
6. Swimming lessons and racket sports are still an additional cost, which now need to be included in this additional price increase.
7. The family membership offers no option to add classes and therefore for people with a family membership the price will increase from £365 a year to £720! As the personal membership is going up by £5 a month I can’t understand the 100% increase for people with children. As this gym is very family orientated this is going to result in a lot of members leaving and the atmosphere changing, ultimately the other gyms now have better packages to offer.
I doubt I will get a suitable response from the management on my own but if we all show a united front I may have more luck, so please sign to save us all having to cancel our memberships and move elsewhere. Thanks!
Updates
Reached 250 supporters
December 4, 2018
December 3, 2018
The administration is watching these numbers and we are nearing a mark that forces them to look at our demands. It has been a long and exhausting process but we need to push past this threshold before they can ignore us again.
November 30, 2018
One hundred people have signed on to say that these price hikes are unacceptable. It is exhausting to deal with the constant runarounds from management but seeing this many names shows we are not imagining these problems.
Reached 100 supporters
November 29, 2018
137 Comments
We are now unable to book badminton in evenings due to block bookings,prices have more than doubled for this.showers have been left not working in swimming changing rooms for more than a week or so.Wheres the insentive for people to look after themselves with these substantial price increases.
The price increase is ridiculous, especially considering the lack of customer service via phones and the fact that classes are always packed with people who don't even book in, you call and ring for 30 mins at a time with no answer! Appalling , you can get better value for cheaper elsewhere
As a person on disability benefits I got family membership for myself my adult student child and son. I will not be able to afford to continue with this and as children have to stay in education until 18 but have to pay adult membership price families can be extra stung
Doesn't seem thought through properly when Walsall has officially one of the most obese populations in the country. Family membership currently is good value but if its true re doubling the price that is totally over the top and we'll be going elsewhere.
Ridiculous increases. More money yet less choice. Parking and over subscribed classes makes the increased cost even more of an insult. Shall not be renewing our family membership. Plenty of other gyms out there. Well done Walsall council, yet another ludicrous dicision!
£365 per year made it affordable for my family to use the leisure facilities but to double them is disgraceful especially when the facilities aren’t clean and swimming pool changing rooms are more often than not a mess.
The booking system to book classes need to be on line. Poor services when sometimes it can take an hour to get through to book onto a class. Price increase to customers but poor customer service. If the service does not improve will be ending my contract and finding another gym.
I totally agree with some of the points and commenrs, 100% with the health push, sessions should be free or affordable. In the council's defence, they do offer free sessions to anyone out of work - 01922 658080. Ask about the bridges programme!!!
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We are now unable to book badminton in evenings due to block bookings,prices have more than doubled for this.showers have been left not working in swimming changing rooms for more than a week or so.Wheres the insentive for people to look after themselves with these substantial price increases.