WE WON!! NORTHWESTEL OFFICIALLY AGREED TO REIMBURSE US FOR THE SERVICE OUTAGES!! THANK YOU TO ALL 147 OF YOU FOR STANDING STRONG WITH ME TO GET THIS MONEY BACK INTO OUR POCKETS!! KEEP AN EYE ON YOUR BILLING STATEMENTS TO MAKE SURE THE CREDITS ARRIVE EXACTLY AS PROMISED!!
September 22, 2015
Final supporters
Since August 30th, Yellowknife clients have not received a reasonable quality of internet and cable TV. We have paid Northwestel for services, and deserve to get the services that we have paid for. We are now seeking reimbursement for the loss of these services, with options for an automatic refund or credit.
Updates
Reached 100 supporters
September 3, 2015
59 Comments
Simply unacceptable and notifying customers would have been better customer service. All customers should be compensated not just the ones who called
I've been calling in and making complaints for the past 2-3years and they made me get new modems, now cables, new Dlink wireless, and spend numerous hours on the phone and they always blame me for using a wireless system at home glad they finally admitted they charge us an arm and a leg for shitty service time for you to buck up and give back to those you've robbed!
Slow internet causes my mobile device to run off data instead of WIFI. This has caused my phone bills to be substantially higher.
Contacts work both ways. I pay for a designated level of service, i get what was agreed upon. If you can't meet the contractual obligations then you refund the customer.
This has effected my sons' abilities to do their homework and has created a lot of stress for myself because I work from home often and have had embarrassing and unprofessional interruptions with important clients while online.
Right now I'm paying $130 a month for garbage, and it's not right.
I hate my internet service with Northwestel. To make it worse, I'm forced to use that useless media gateway now for my internet. I bought a good wireless router, and then Nortwestel unhooked it and installed that stupid gateway so now I don't get wireless access in half of my house anymore. Plus it updates itself, crashes, and randomly quits all through the night. It's been replaced once already, no change.
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WE WON!! NORTHWESTEL OFFICIALLY AGREED TO REIMBURSE US FOR THE SERVICE OUTAGES!! THANK YOU TO ALL 147 OF YOU FOR STANDING STRONG WITH ME TO GET THIS MONEY BACK INTO OUR POCKETS!! KEEP AN EYE ON YOUR BILLING STATEMENTS TO MAKE SURE THE CREDITS ARRIVE EXACTLY AS PROMISED!!
September 22, 2015
Final supporters
Since August 30th, Yellowknife clients have not received a reasonable quality of internet and cable TV. We have paid Northwestel for services, and deserve to get the services that we have paid for. We are now seeking reimbursement for the loss of these services, with options for an automatic refund or credit.
Updates
Reached 100 supporters
September 3, 2015
59 Comments
I experienced slow speeds. I did a speed test the other day. .. 2mb/s down load speed. My package states 16mb/s. I figured that this was everyday NWTEL problems.
Simply unacceptable and notifying customers would have been better customer service. All customers should be compensated not just the ones who called
I've been calling in and making complaints for the past 2-3years and they made me get new modems, now cables, new Dlink wireless, and spend numerous hours on the phone and they always blame me for using a wireless system at home glad they finally admitted they charge us an arm and a leg for shitty service time for you to buck up and give back to those you've robbed!
Slow internet causes my mobile device to run off data instead of WIFI. This has caused my phone bills to be substantially higher.
Contacts work both ways. I pay for a designated level of service, i get what was agreed upon. If you can't meet the contractual obligations then you refund the customer.
This has effected my sons' abilities to do their homework and has created a lot of stress for myself because I work from home often and have had embarrassing and unprofessional interruptions with important clients while online.
Right now I'm paying $130 a month for garbage, and it's not right.
I hate my internet service with Northwestel. To make it worse, I'm forced to use that useless media gateway now for my internet. I bought a good wireless router, and then Nortwestel unhooked it and installed that stupid gateway so now I don't get wireless access in half of my house anymore. Plus it updates itself, crashes, and randomly quits all through the night. It's been replaced once already, no change.
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I experienced slow speeds. I did a speed test the other day. .. 2mb/s down load speed. My package states 16mb/s. I figured that this was everyday NWTEL problems.