Reimbursement from Northwestel

Right now I'm paying $130 a month for garbage, and it's not right.

I hate my internet service with Northwestel. To make it worse, I'm forced to use that useless media gateway now for my internet. I bought a good wireless router, and then Nortwestel unhooked it and installed that stupid gateway so now I don't get wireless access in half of my house anymore. Plus it updates itself, crashes, and randomly quits all through the night. It's been replaced once already, no change.

Already had Internet service Problem since mid August. Just a joke we have to continue to pay the full price until they find the problem.

I am so tired of paying thru the nose for the crappy service we get from NorthwestTel. They, and their owners, have shown themselves to be concerned only with raking in the cash, We need big change here. Complain to the people who matter - the CRTC, your MLA, your MP. We deserve better.

Just back from three weeks in Iceland where everyone, almost everywhere is connected to high speed internet, even in remote areas of the country. It makes Yellowknife internet speed and reliability look pathetic. NWTel could probably learn a lot. We have been gouged for years. NWTel doesn't even bother to tell you when there are better packages or price reductions. Write to the CRTC and complain as they actually can do something about it.

We paid to up our internet from one of lowest packages to one of the highest. Nothing changed. Still slow, still brutal.

I experienced slow speeds. I did a speed test the other day. .. 2mb/s down load speed. My package states 16mb/s. I figured that this was everyday NWTEL problems.

Simply unacceptable and notifying customers would have been better customer service. All customers should be compensated not just the ones who called

I hate the internet, the people and this shitty town!

Come on NWTel, this is SO frustrating for the amount of money you charge us for the service.

I've been calling in and making complaints for the past 2-3years and they made me get new modems, now cables, new Dlink wireless, and spend numerous hours on the phone and they always blame me for using a wireless system at home glad they finally admitted they charge us an arm and a leg for shitty service time for you to buck up and give back to those you've robbed!

Slow slow slow - but the price is high high high

Northwestel, you have had a monopoly for how long. Our internet is too slow. Time for you to pass this service on to another provider.

Way too slow!!! Or it won't load at all!!

Horrible service!!! We really need other providers in the NWT, so we can have a choice of who we want to use to provide all of our telecommunication services!! I would switch in an instant!!

Northwestel has the most awful service and customer service!!! You can only fix your problem during "business hours" !! Had a problem with my email, was on the phone with Telus techs for 2 hours to find out that it was all Northwestels problem!!! I truly despise theirs services and REALLY need to have other providers in the NWT so we can have options on who we want our services with! I am hoping that it happens soon!!

We have had extremely slow internet since February. We pay for the maximum but haven't been able to use all of it because of the slowness. We have had Nortwestel over trying to figure it out at least once per month since then. In June they gave us a $46 credit. That's it for 7 months of issues! Now they are saying the problem started 2 weeks ago?? We called yesterday for a rebate and were told we got a rebate in June and that was all we were going to get! That's what we get when one company has the monopoly!

I thought it was my very old modem. Hope things get better. Annoying.

Hours to download a movie is not quality service.

Slow internet causes my mobile device to run off data instead of WIFI. This has caused my phone bills to be substantially higher.