Dear Comcast CEO/Executives and Board of Directors,
We have been trying to receive your service in our new neighborhood since 22 June 2020.
Our neighborhood is a new build. We have put in multiple tickets with Comcast sales associates over the phone for our neighborhood to be serviced by your engineering team. We have been placed on hold, transferred to different departments and call centers to try and help us establish service. We feel that We have hit a wall that is stronger than the colossal ice wall fortification depicted on the Game of Thrones.
The last time We spoke with a Comcast representative he stated the connectivity date has now been pushed from 27 Aug 2020 to November of 2020. We have been on the phone for hours with the hopes of a representative expediting our connectivity date, but alas, not even the Night King can reach your engineering team for an immediate response.
As you can imagine this is unfathomable in the year of 2020. Many people in the neighborhood are working from home and have children going to school digitally. We cannot even connect to our surveillance cameras to stay safe; one of our neighbors’ cars was broken into last night. If we had connectivity the culprit would have been caught one of our cameras, like the dragon thief Pyat Pree when he stole Daenerys dragons. Except, we would not use dragon fire as punishment.
On your website you state:
“Putting the Customer at the Center of Everything We Do. We are committed to respecting our customers’ time, simplifying their experience, and making things right if we fall short” and “Keeping you connected to what matters. COVID-19 has had a tremendous impact on nearly every aspect of our daily lives. Across Comcast, NBCUniversal, and Sky, we are working hard to do everything we can to support our customers, employees, and communities during this unprecedented time.”
Please work hard and help us connect to the world via your internet service so we are not stuck in an exiled city such as Old Valyria in Essos.
Updates
August 21, 2020
I am honestly overwhelmed by how many of you have joined this effort to get our neighborhood connected. It is completely surreal to see so many people backing this. The momentum here belongs entirely to all of you who decided this was worth fighting for.
Reached 100 supporters
August 21, 2020
27 Comments
I love in this neighborhood and have been given the run around by your customer service team. It is extremely unfortunate that Comcast and the builder (DR Horton) have completely failed the customer.
As a teacher, I need the internet to be able to work safely from home this Fall. We are current xfinity customers but we will have no choice but to get internet elsewhere if this problem is not resolved.
We need you guys to come and set up the internet. My kids will need the internet very soon for school and with no estimated time this will be a very big inconvenience to him. Also not being able to work from home since there isn't any internet has caused my phone bill to rise due to the hotspot I have to provide to my laptop. It's unreal that we are in a pandemic and people need to work from home with some sort of internet connection and we can't.
Currently we have no access to the internet in the community. I have been living in our home for two and a half weeks. Others have been living in the community for months. The houses in the community are wired ready for XFinity to be able to start service however they did not complete the job to wire the internet for the community . Currently they do not have an estimated date for completion of this job or even a start date. I currently am working from home and having to pull internet service from my phone to my laptop is very expensive and super inconvenient. Everyone in the neighborhood would appreciate if XFinity could expedite the process of fixing this issue.
XFinity is already wired here and just has to turn on our neighborhood services. I see their trucks working on the wiring in people’s yards. And to top it off, the box on the side of our house says XFinity.
Please understand the situation with COVID 19 and restrictions for some people working from home.
Give us the Internet!
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Dear Comcast CEO/Executives and Board of Directors,
We have been trying to receive your service in our new neighborhood since 22 June 2020.
Our neighborhood is a new build. We have put in multiple tickets with Comcast sales associates over the phone for our neighborhood to be serviced by your engineering team. We have been placed on hold, transferred to different departments and call centers to try and help us establish service. We feel that We have hit a wall that is stronger than the colossal ice wall fortification depicted on the Game of Thrones.
The last time We spoke with a Comcast representative he stated the connectivity date has now been pushed from 27 Aug 2020 to November of 2020. We have been on the phone for hours with the hopes of a representative expediting our connectivity date, but alas, not even the Night King can reach your engineering team for an immediate response.
As you can imagine this is unfathomable in the year of 2020. Many people in the neighborhood are working from home and have children going to school digitally. We cannot even connect to our surveillance cameras to stay safe; one of our neighbors’ cars was broken into last night. If we had connectivity the culprit would have been caught one of our cameras, like the dragon thief Pyat Pree when he stole Daenerys dragons. Except, we would not use dragon fire as punishment.
On your website you state:
“Putting the Customer at the Center of Everything We Do. We are committed to respecting our customers’ time, simplifying their experience, and making things right if we fall short” and “Keeping you connected to what matters. COVID-19 has had a tremendous impact on nearly every aspect of our daily lives. Across Comcast, NBCUniversal, and Sky, we are working hard to do everything we can to support our customers, employees, and communities during this unprecedented time.”
Please work hard and help us connect to the world via your internet service so we are not stuck in an exiled city such as Old Valyria in Essos.
Updates
August 21, 2020
I am honestly overwhelmed by how many of you have joined this effort to get our neighborhood connected. It is completely surreal to see so many people backing this. The momentum here belongs entirely to all of you who decided this was worth fighting for.
Reached 100 supporters
August 21, 2020
27 Comments
Telework is basically impossible and security system in not Fully mission capable until we get internet access - this is a major security risk and especially Since we have a neighborhood homeless man who lives in his silver Lexus car. It just so happens my neighbors car was broken into last - we all need wifi for security purposes. Given the chaos of living with Covid19 regulations, it is imperative for the citizens of this neighborhood have access to internet since all have paid substantial amounts of money to purchase new homes in Rainier Ridge. We deserve to have the ability to communicate with the outside world for work and for leisure. If not we will soon start to regret purchasing a home in this Rainier Ridge neighborhood via DR Horton and Comcast’s multitude of empty promises.
I love in this neighborhood and have been given the run around by your customer service team. It is extremely unfortunate that Comcast and the builder (DR Horton) have completely failed the customer.
As a teacher, I need the internet to be able to work safely from home this Fall. We are current xfinity customers but we will have no choice but to get internet elsewhere if this problem is not resolved.
We need you guys to come and set up the internet. My kids will need the internet very soon for school and with no estimated time this will be a very big inconvenience to him. Also not being able to work from home since there isn't any internet has caused my phone bill to rise due to the hotspot I have to provide to my laptop. It's unreal that we are in a pandemic and people need to work from home with some sort of internet connection and we can't.
Currently we have no access to the internet in the community. I have been living in our home for two and a half weeks. Others have been living in the community for months. The houses in the community are wired ready for XFinity to be able to start service however they did not complete the job to wire the internet for the community . Currently they do not have an estimated date for completion of this job or even a start date. I currently am working from home and having to pull internet service from my phone to my laptop is very expensive and super inconvenient. Everyone in the neighborhood would appreciate if XFinity could expedite the process of fixing this issue.
XFinity is already wired here and just has to turn on our neighborhood services. I see their trucks working on the wiring in people’s yards. And to top it off, the box on the side of our house says XFinity.
Please understand the situation with COVID 19 and restrictions for some people working from home.
Give us the Internet!
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Telework is basically impossible and security system in not Fully mission capable until we get internet access - this is a major security risk and especially Since we have a neighborhood homeless man who lives in his silver Lexus car. It just so happens my neighbors car was broken into last - we all need wifi for security purposes. Given the chaos of living with Covid19 regulations, it is imperative for the citizens of this neighborhood have access to internet since all have paid substantial amounts of money to purchase new homes in Rainier Ridge. We deserve to have the ability to communicate with the outside world for work and for leisure. If not we will soon start to regret purchasing a home in this Rainier Ridge neighborhood via DR Horton and Comcast’s multitude of empty promises.