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Status: Closed — this petition is no longer accepting signatures.

Mass customer complaint - services with iiNet

Mass customer complaint - services with iiNet

Closed — 14 supporters Verified

Final supporters

R
Rebecca
S
Someone
R
Rebecca L.
E
Emily R.
C
Cam N.
S
Someone
S
Someone
S
Stacey B.
A
Amanda S.
L
Lynda W.
+4 more
TJ
Started by Tracey Jamieson 11 years, 5 months ago
To David Buckingham, CEO & Board of Directors,


We below wish to make a mass complaint in regards to the dreadful service we have received from iiNet of late. As of now, we have had no resolution or no contact that is suitable, or a resolution that is amicable and breaches of their contract with us for services that were supposed to be performed.


iiNet Customer Service care are rude, they have lied and not bothered or cared about customers in anyway.

If there are others out there that have had problems with iiNet please join me in making it known.

We must stop iiNet by letting them know that we will not put up with their extremely bad and rude customer care. We are paying customers and we deserve good customer service. We have had enough are not getting anywhere and felt that making a group complaint or petition would hold them more accountable for their actions and dreadful service.


Yours Sincerely,


Tracey Jamieson



13 Comments

R
Rebecca
10 years ago Featured

Was just informed after receiving an extra bill that my $1 cap on excess mobile charges only apply once they receive the data, and that my parenting skills are questionable for the 14 &15yr old kids using the service, now there's an outright insult by a rep who was more interested in voicing his opinion than resolving my issue.

E
Emily Robinson
11 years ago Featured

iinet made a huge error and is somehow either double billing me, or has added someone else's services to my account. They are also refusing to provide me with the full note details on my account.

C
Cam Neville
11 years ago

I have been without internet for 8 days so far and have no answers as to why. Please explain and give me some straight answers.

J
josh curtis
11 years ago

didnt receive callback for non activated mobile sim - still on old plan despite csrs leaving notes on account.

R
Robert Ashman
11 years ago

iiNet used to have fantastic Customer Service Representatives, the peoplke they now have sound like they are working in a Telstra Mumbai call centre. What has become of iiNets previous great CSRs?

S
Stacey Bishop
11 years ago

iiNet's terrible customer service is the worst I have come across.

A
Amanda Short
11 years ago

I'm a year twelve student who has a LOT of homework due very soon, and I can no longer do any work in in

L
Lynda Watson
11 years ago

Lately, iiNet's service is absolutely dreadful.

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