To,
Airtel Pune Area Customer Service
This is to escalate the poor functioning of your Airtel server in Pune Hinjewadi phase 3 area. It has been over 6 months since we have taken Airtel connections for Broadband, Land Line. We are living in a big township called Megapolis which has over 5000 flats and more than 15000 residents. We all have same issue of every day disconnections of your services which can be easily tracked by the number of complaints you have received.
It is high time Airtel looks into this problem on high priority basis and correct the issue as we have all IT professionals living here who are well aware of the internet infrastructure. Obviously your server is faulty and needs some quick fix or you will have MASS DISCONNECTIONS of Airtel service from the residents here.
Updates
May 4, 2016
I have been documenting every single outage in our building this week to build a clear case for the service center. It is exhausting to juggle my own work while constantly troubleshooting a connection that should just work. We deserve the reliability we pay for every month.
May 4, 2016
Seeing this momentum grow proves that I am not the only one here losing sleep over these constant outages. This wave of support shows the leadership at Airtel that our community expects better service for the work we do every day.
52 Comments
Sudden drops in network connectivity hamper my work. I work in client network that disconnect and entire re-connection process takes very long. I have taken this connection primarily for office work that is being hampered because of these sudden drops in the network connectivity.
It is imperative that Airtel take note of this frequent breakdowns in providing service without dirsruptions . The Owners of Megapolis Splendour would have no option but but take up this matter with TRAI ( Telecom Regulatory Authority Of India and also a legal recourse for defeciency in service . Please take a serious view of this matter which is bought to your notice time and again .
Frequent outages of broadband and landline telephone on a daily basis along with speed fluctuations, many times its getting to speeds as low as 20-30 KBPS. This is pathetic service for the charges we are paying.
The disconnections have been very frequent, tech support doesn't care they are into false promises and mainly getting to a technical support over phone is a long task... The phone lines are always down, again proving Airtel as bad decision for intercom... a security issue as we depend on intercom to connect security and maintenance here @ Megapolis Splendour Hinjewadi Pune.
Airtel broadband loses connection for 10 mins 10 times everyday !! What a pathetic service !!
Airtel connection dropping of more and more frequently. Since telephones also stop working as in same link it's a nuisance. TRAI or relevant regulatory body should mark this as serious issue and make service provider provide good quality of service or charge penalties so heavy that service provider don't get away With bad service quality. Customers need some good assurance that this will be resolved
Service of airtel broadband has gone worse . Frequent disconnection, speed is not as per plan and promise . @Airtel.. Kindly look in to the issue at priority..
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To,
Airtel Pune Area Customer Service
This is to escalate the poor functioning of your Airtel server in Pune Hinjewadi phase 3 area. It has been over 6 months since we have taken Airtel connections for Broadband, Land Line. We are living in a big township called Megapolis which has over 5000 flats and more than 15000 residents. We all have same issue of every day disconnections of your services which can be easily tracked by the number of complaints you have received.
It is high time Airtel looks into this problem on high priority basis and correct the issue as we have all IT professionals living here who are well aware of the internet infrastructure. Obviously your server is faulty and needs some quick fix or you will have MASS DISCONNECTIONS of Airtel service from the residents here.
Updates
May 4, 2016
I have been documenting every single outage in our building this week to build a clear case for the service center. It is exhausting to juggle my own work while constantly troubleshooting a connection that should just work. We deserve the reliability we pay for every month.
May 4, 2016
Seeing this momentum grow proves that I am not the only one here losing sleep over these constant outages. This wave of support shows the leadership at Airtel that our community expects better service for the work we do every day.
52 Comments
we are facing intermittent disconnection for airtel broandband in megapolis splendour. No response from customer care number and always get disconnected. It became difficult to complaint customer care to resolve the issue after prompt payment month by month. Please look into it and resolve it asap.
Sudden drops in network connectivity hamper my work. I work in client network that disconnect and entire re-connection process takes very long. I have taken this connection primarily for office work that is being hampered because of these sudden drops in the network connectivity.
It is imperative that Airtel take note of this frequent breakdowns in providing service without dirsruptions . The Owners of Megapolis Splendour would have no option but but take up this matter with TRAI ( Telecom Regulatory Authority Of India and also a legal recourse for defeciency in service . Please take a serious view of this matter which is bought to your notice time and again .
Frequent outages of broadband and landline telephone on a daily basis along with speed fluctuations, many times its getting to speeds as low as 20-30 KBPS. This is pathetic service for the charges we are paying.
The disconnections have been very frequent, tech support doesn't care they are into false promises and mainly getting to a technical support over phone is a long task... The phone lines are always down, again proving Airtel as bad decision for intercom... a security issue as we depend on intercom to connect security and maintenance here @ Megapolis Splendour Hinjewadi Pune.
Airtel broadband loses connection for 10 mins 10 times everyday !! What a pathetic service !!
Airtel connection dropping of more and more frequently. Since telephones also stop working as in same link it's a nuisance. TRAI or relevant regulatory body should mark this as serious issue and make service provider provide good quality of service or charge penalties so heavy that service provider don't get away With bad service quality. Customers need some good assurance that this will be resolved
Service of airtel broadband has gone worse . Frequent disconnection, speed is not as per plan and promise . @Airtel.. Kindly look in to the issue at priority..
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we are facing intermittent disconnection for airtel broandband in megapolis splendour. No response from customer care number and always get disconnected. It became difficult to complaint customer care to resolve the issue after prompt payment month by month. Please look into it and resolve it asap.