Allow post paid mobile/data plan users in India to terminate /change connection from internet login
Ever wondered why a post paid mobile, mobile data plan user in India cant' terminate or close his connection via is internet account login "Even after clearing all his/her dues".
I have been an user of Reliance post paid data card for good 8 years , paying my bills religiously every month. Off late I have not been using the connection that's when I thought of terminating the connection. I went to a reliance store to do the same, but the store manager convinced me to convert the connection to prepaid connection.
I filled up the required form and submitted it in the store, I was expecting validation call from Reliance communication but nothing happened. Instead I got bill for the next month, I went to reliance store and enquired about the bill. This time the store manager dialled the validation department and passed on the phone to me.
When I requested the operator to change the account status to prepaid, she mentioned that account was a prepaid account from day one and there is nothing she could do.I requested her to provide her name or employee ID and she mentioned that its against corporate policy.
Subsequently I called the validation department again and again and again and they always gave the same answer that the number is a prepaid one, but still kept sending bills every month. At this point I totally stopped using the device as well as paying any further bills.
It felt Reliance communication held me for ransom; every month sending bills; calling me and threatening me. Then the calling stopped and I thought my deliverance has come. But alas I was not so lucky, today a lawyer from Reliance called me up conveying that they have put a case against me in consumer court. He wanted me to negotiate, to which I declined.
I know it will not be convenient going to the court; but I could not convince myself to back down and be bullied by RCom.
I would like to question all mobile operators and especially Reliance communication:
"Why Why Why the customer is not allowed to close / change connection status via internet login, Why you have all the rights in world and the customer has none"
This needs to change !!!!
Updates
August 14, 2015
I really thought my experience with that store manager was just a weird glitch but reading through these comments makes me realize how many people are trapped in these billing loops too. It feels like they rely on us getting exhausted and just giving up which is exactly why this needs to keep circulating even when I feel like screaming at the screen.
12 Comments
I faced same sort of bullying tactics by vodafone when i wanted to terminate my data card because if their pathetic speed and connectivity issues. This is sorely required to protect customer right against poor service. Also, none of the providers ever hold themselves responsible for what their cust care executive tells us while resolving out query even when they have the call records
Some what similar experience with Airtel when i tried to surrender my postpaid connection
we should pull this guys out.
Lets do it.
Give 'em Hell!!!!
This needs to end.....
Totally Agree with you Krishnendu. Reliance should resolve the issue from their end.
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Allow post paid mobile/data plan users in India to terminate /change connection from internet login
Ever wondered why a post paid mobile, mobile data plan user in India cant' terminate or close his connection via is internet account login "Even after clearing all his/her dues".
I have been an user of Reliance post paid data card for good 8 years , paying my bills religiously every month. Off late I have not been using the connection that's when I thought of terminating the connection. I went to a reliance store to do the same, but the store manager convinced me to convert the connection to prepaid connection.
I filled up the required form and submitted it in the store, I was expecting validation call from Reliance communication but nothing happened. Instead I got bill for the next month, I went to reliance store and enquired about the bill. This time the store manager dialled the validation department and passed on the phone to me.
When I requested the operator to change the account status to prepaid, she mentioned that account was a prepaid account from day one and there is nothing she could do.I requested her to provide her name or employee ID and she mentioned that its against corporate policy.
Subsequently I called the validation department again and again and again and they always gave the same answer that the number is a prepaid one, but still kept sending bills every month. At this point I totally stopped using the device as well as paying any further bills.
It felt Reliance communication held me for ransom; every month sending bills; calling me and threatening me. Then the calling stopped and I thought my deliverance has come. But alas I was not so lucky, today a lawyer from Reliance called me up conveying that they have put a case against me in consumer court. He wanted me to negotiate, to which I declined.
I know it will not be convenient going to the court; but I could not convince myself to back down and be bullied by RCom.
I would like to question all mobile operators and especially Reliance communication:
"Why Why Why the customer is not allowed to close / change connection status via internet login, Why you have all the rights in world and the customer has none"
This needs to change !!!!
Updates
August 14, 2015
I really thought my experience with that store manager was just a weird glitch but reading through these comments makes me realize how many people are trapped in these billing loops too. It feels like they rely on us getting exhausted and just giving up which is exactly why this needs to keep circulating even when I feel like screaming at the screen.
12 Comments
This is very genuine issue in the current Smart World.. for termination or discontinuation we need to go in person!!
I faced same sort of bullying tactics by vodafone when i wanted to terminate my data card because if their pathetic speed and connectivity issues. This is sorely required to protect customer right against poor service. Also, none of the providers ever hold themselves responsible for what their cust care executive tells us while resolving out query even when they have the call records
Some what similar experience with Airtel when i tried to surrender my postpaid connection
we should pull this guys out.
Lets do it.
Give 'em Hell!!!!
This needs to end.....
Totally Agree with you Krishnendu. Reliance should resolve the issue from their end.
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This is very genuine issue in the current Smart World.. for termination or discontinuation we need to go in person!!