Regardless to your income, mental health status, gender, etc, when you walk into a place of business you deserve to be treated with respect and dignity. Often times community members in need of additional services are made to feel like they have to endure mistreatment so that they can continue receiving benefits.
In this call to action we would like for Boston Housing Authority to improve the customer experience for all clients, so that no one is leaving BHA feeling belittled, and disrespected.
15 Comments
BHA, is horrible with confidentiality. They have no empathy on how to communicate with a person in need. It's not there housing that there losing or fighting for, so they need more training on how to be better informed on the clients/customers they are dealing with. I work with all housing authorities and housing search in Boston is the worst. Mayor Walsh shoul be sent up to Chauncy St to see the mess of an organization that building has.
They are not only disrespect but they also insult people by calling names . The leasing department is the worst one and best action is to sue them now . If they are not corrected they will not respect tenant . They defend their officer when they are morally and disrespectful to the client . BHA needs reform or should be dissolved because they deny service to their clients.
bha must treat people better
Please treat all people with dignity and respect and stop being so rude to people lime we're non human!
They will especially try to penalize you if you try to speak up for yourself. But we have to make them accountable for their actions. That is a City job, they have to answer to the City Hall.
That's why I email all my documents. So that I can keep track for them and with them.
Horrible service, they lose ur paperwork then basically tell u to kick rocks it's not their fault
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Regardless to your income, mental health status, gender, etc, when you walk into a place of business you deserve to be treated with respect and dignity. Often times community members in need of additional services are made to feel like they have to endure mistreatment so that they can continue receiving benefits.
In this call to action we would like for Boston Housing Authority to improve the customer experience for all clients, so that no one is leaving BHA feeling belittled, and disrespected.
15 Comments
horrible horrible customers service and they are good for losing your paperwork...quick to call security off you speak up for yourself also which causes delays with your housing status when you have to reschedule
BHA, is horrible with confidentiality. They have no empathy on how to communicate with a person in need. It's not there housing that there losing or fighting for, so they need more training on how to be better informed on the clients/customers they are dealing with. I work with all housing authorities and housing search in Boston is the worst. Mayor Walsh shoul be sent up to Chauncy St to see the mess of an organization that building has.
They are not only disrespect but they also insult people by calling names . The leasing department is the worst one and best action is to sue them now . If they are not corrected they will not respect tenant . They defend their officer when they are morally and disrespectful to the client . BHA needs reform or should be dissolved because they deny service to their clients.
bha must treat people better
Please treat all people with dignity and respect and stop being so rude to people lime we're non human!
They will especially try to penalize you if you try to speak up for yourself. But we have to make them accountable for their actions. That is a City job, they have to answer to the City Hall.
That's why I email all my documents. So that I can keep track for them and with them.
Horrible service, they lose ur paperwork then basically tell u to kick rocks it's not their fault
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horrible horrible customers service and they are good for losing your paperwork...quick to call security off you speak up for yourself also which causes delays with your housing status when you have to reschedule