Boston Housing Authority Horrible Customer Service
15 Comments
M
Machael David
11 years ago
They are not only disrespect but they also insult people by calling names . The leasing department is the worst one and best action is to sue them now . If they are not corrected they will not respect tenant . They defend their officer when they are morally and disrespectful to the client . BHA needs reform or should be dissolved because they deny service to their clients.
A
Anonymous
12 years ago
Featured
BHA, is horrible with confidentiality. They have no empathy on how to communicate with a person in need. It's not there housing that there losing or fighting for, so they need more training on how to be better informed on the clients/customers they are dealing with. I work with all housing authorities and housing search in Boston is the worst. Mayor Walsh shoul be sent up to Chauncy St to see the mess of an organization that building has.
S
shan't a simmons-farley
12 years ago
bha must treat people better
L
lashonga butler
12 years ago
Please treat all people with dignity and respect and stop being so rude to people lime we're non human!
G
Gordonia Cundiff
· petition starter
12 years ago
They will especially try to penalize you if you try to speak up for yourself. But we have to make them accountable for their actions. That is a City job, they have to answer to the City Hall.
G
Gordonia Cundiff
· petition starter
12 years ago
That's why I email all my documents. So that I can keep track for them and with them.
T
Toya gee
12 years ago
Horrible service, they lose ur paperwork then basically tell u to kick rocks it's not their fault
C
Candace Henry
12 years ago
I really hope someone does an investigation. No one deserves to be treated and greeted with such nasty customer service.
T
Tara Dendy
12 years ago
I have had clients come back in tear of how they were treated. Also, loosing paperwork is a common occurance.
R
Roxanne Charles
12 years ago
I do monthly BHA reports for my job. They are constantly lose paperwork and are always inquiring a reports months after they have submitted. Which only tells me they are so behind.
L
Lisa Tucker
12 years ago
Clients should be treated better, with respect & dignity
A
Anonymous
12 years ago
EVERYONE deserves to treated with dignity and to have competent customer service.
D
delshawn murphy
12 years ago
just bad customer service overall
L
Lakeysha
12 years ago
When I signed my lease in 2013 when I relocated I never got a BHA version of my lease share or lease, I was aware the organization was going through some transitions but to not recieve anything also, when I wanted to remove my son off my lease I went through invalid steps to do so and I knew for a fact that was not the protocol and that was validated when I did my re certification this year. I do not understand how a organization can be so unorganized.... But will be quick to want to take a certificate or penalize someone when they do what they are asked to do????? There needs to be more training or stop trying to fix what is not in the category of "Broken"
R
Rocheen Cooke
12 years ago
Featured
horrible horrible customers service and they are good for losing your paperwork...quick to call security off you speak up for yourself also which causes delays with your housing status when you have to reschedule
They are not only disrespect but they also insult people by calling names . The leasing department is the worst one and best action is to sue them now . If they are not corrected they will not respect tenant . They defend their officer when they are morally and disrespectful to the client . BHA needs reform or should be dissolved because they deny service to their clients.
BHA, is horrible with confidentiality. They have no empathy on how to communicate with a person in need. It's not there housing that there losing or fighting for, so they need more training on how to be better informed on the clients/customers they are dealing with. I work with all housing authorities and housing search in Boston is the worst. Mayor Walsh shoul be sent up to Chauncy St to see the mess of an organization that building has.
bha must treat people better
Please treat all people with dignity and respect and stop being so rude to people lime we're non human!
They will especially try to penalize you if you try to speak up for yourself. But we have to make them accountable for their actions. That is a City job, they have to answer to the City Hall.
That's why I email all my documents. So that I can keep track for them and with them.
Horrible service, they lose ur paperwork then basically tell u to kick rocks it's not their fault
I really hope someone does an investigation. No one deserves to be treated and greeted with such nasty customer service.
I have had clients come back in tear of how they were treated. Also, loosing paperwork is a common occurance.
I do monthly BHA reports for my job. They are constantly lose paperwork and are always inquiring a reports months after they have submitted. Which only tells me they are so behind.
Clients should be treated better, with respect & dignity
EVERYONE deserves to treated with dignity and to have competent customer service.
just bad customer service overall
When I signed my lease in 2013 when I relocated I never got a BHA version of my lease share or lease, I was aware the organization was going through some transitions but to not recieve anything also, when I wanted to remove my son off my lease I went through invalid steps to do so and I knew for a fact that was not the protocol and that was validated when I did my re certification this year. I do not understand how a organization can be so unorganized.... But will be quick to want to take a certificate or penalize someone when they do what they are asked to do????? There needs to be more training or stop trying to fix what is not in the category of "Broken"
horrible horrible customers service and they are good for losing your paperwork...quick to call security off you speak up for yourself also which causes delays with your housing status when you have to reschedule