Updates
June 9, 2014
Reaching this level of support confirms that my frustration is shared by so many of you. It is exhausting to fight for what we already pay for, but I am not backing down now.
8 Comments
The price remains the same but the gym gets worse every year. Compensation is definitely needed.
Been a member for 5 years and this is just poor form. They never mention these closures until you show up at the door.
Ridiculous. I joined specifically for the pool and now I cant use it for weeks? Refund my membership fee or Im canceling.
ARE YOU KIDDING ME? No pool and no sauna in summer? Thats literally the only reason I come here.
Total joke. We pay premium prices for these facilities. If they aren't working we shouldnt be paying for them.
We had a meeting with the Virgin Active UK Regional Director this afternoon and he confirmed the following: 1. If members feel they are unable to make use of the facilities throughout the refurbishment works they are offering a complimentary freeze. 2. If members want to continue using their membership and make use of other Virgin Active clubs (excl. Chiswick Riverside) they’ve opened up multi-club access for them including all upper tier Classic clubs. This will be communicated in-club and through texts shortly. See info on website for list of Classic Clubs in London. 3. IN ADDITION they are also going to be offering a usage based MEMBERSHIP CREDIT for the period the pool is closed. They will attribute £2 per visit (capped at £30) and apply to members August membership payment. So, if you visit the gym say four times per week for the full 6 weeks the pool is closed, your membership credit would total £30 (capped). If you visited once per week for the full 6 weeks your membership credit would total £12. They will consider usage at all their clubs, not just limit to Chiswick Park when calculating a members credit. MEMBERS WILL NEED TO CONTACT THEM TO REQUEST A CREDIT by writing to [email protected] in order for them to apply it in time for August membership payment. Please do let us know how you feel about these options. We have also learned today that all the refurbishment works are expected to be fully completed by 25th of August in all areas.
Section 13 of the Virgin Active UK Membership Conditions agreement document you have all signed states the following: "At times we may need to temporarily stop providing certain facilities at your home club, including for the purposes of cleaning, improvement work, repairs, upgrades, maintenance, special functions and holidays. If the swimming pool (if there is one) or the gymnasium at your home club is not available for more than seven days in a row, you can ask us for a credit against your membership fees for the period the facility is not available (if you pay monthly), or an extension to your 12-month initial commitment period, if this applies, for the period the facility is not available (if you have already paid for that year)." THIS MEANS THAT WE ALWAYS HAD THE RIGHT TO ASK FOR A CREDIT. We have just been told that Virgin Active UK will soon contact all members regarding the terms of the CREDIT they will NOW FINALLY be offering towards August membership. So keep checking Twitter https://twitter.com/VirginChiswick and Facebook https://www.facebook.com/virginchiswick for latest info.
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Updates
June 9, 2014
Reaching this level of support confirms that my frustration is shared by so many of you. It is exhausting to fight for what we already pay for, but I am not backing down now.
8 Comments
Agreed. Virgin Active offering has decreased, so rightfully there must be a compensation. Personally, I feel Virgin Active is being opportunists in closing the sauna in aid of saving electricity too.
The price remains the same but the gym gets worse every year. Compensation is definitely needed.
Been a member for 5 years and this is just poor form. They never mention these closures until you show up at the door.
Ridiculous. I joined specifically for the pool and now I cant use it for weeks? Refund my membership fee or Im canceling.
ARE YOU KIDDING ME? No pool and no sauna in summer? Thats literally the only reason I come here.
Total joke. We pay premium prices for these facilities. If they aren't working we shouldnt be paying for them.
We had a meeting with the Virgin Active UK Regional Director this afternoon and he confirmed the following: 1. If members feel they are unable to make use of the facilities throughout the refurbishment works they are offering a complimentary freeze. 2. If members want to continue using their membership and make use of other Virgin Active clubs (excl. Chiswick Riverside) they’ve opened up multi-club access for them including all upper tier Classic clubs. This will be communicated in-club and through texts shortly. See info on website for list of Classic Clubs in London. 3. IN ADDITION they are also going to be offering a usage based MEMBERSHIP CREDIT for the period the pool is closed. They will attribute £2 per visit (capped at £30) and apply to members August membership payment. So, if you visit the gym say four times per week for the full 6 weeks the pool is closed, your membership credit would total £30 (capped). If you visited once per week for the full 6 weeks your membership credit would total £12. They will consider usage at all their clubs, not just limit to Chiswick Park when calculating a members credit. MEMBERS WILL NEED TO CONTACT THEM TO REQUEST A CREDIT by writing to [email protected] in order for them to apply it in time for August membership payment. Please do let us know how you feel about these options. We have also learned today that all the refurbishment works are expected to be fully completed by 25th of August in all areas.
Section 13 of the Virgin Active UK Membership Conditions agreement document you have all signed states the following: "At times we may need to temporarily stop providing certain facilities at your home club, including for the purposes of cleaning, improvement work, repairs, upgrades, maintenance, special functions and holidays. If the swimming pool (if there is one) or the gymnasium at your home club is not available for more than seven days in a row, you can ask us for a credit against your membership fees for the period the facility is not available (if you pay monthly), or an extension to your 12-month initial commitment period, if this applies, for the period the facility is not available (if you have already paid for that year)." THIS MEANS THAT WE ALWAYS HAD THE RIGHT TO ASK FOR A CREDIT. We have just been told that Virgin Active UK will soon contact all members regarding the terms of the CREDIT they will NOW FINALLY be offering towards August membership. So keep checking Twitter https://twitter.com/VirginChiswick and Facebook https://www.facebook.com/virginchiswick for latest info.
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Agreed. Virgin Active offering has decreased, so rightfully there must be a compensation. Personally, I feel Virgin Active is being opportunists in closing the sauna in aid of saving electricity too.