Since 9th March 2013, the internet connectivity provided by Sky Broadband in the Crewe region has been appalling. Despite numerous requests from various residents in the town, Sky continue to deny there is a problem and have even threatened users with charges of up to £100+ for checking their connection, if there isn't a problem found. This attitude is disgusting and Sky need to acknowledge that there is a problem, then fix that problem, free of charge and within a reasonable amount of time, or be prepared to refund people for the loss of service, which they are paying for.
I have spent hours on the phone with customer service reps who continue to gaslight us about the state of our connections. It is exhausting to pay for a service that leaves us completely cut off while they refuse to acknowledge a clear technical failure in our area.
March 14, 2013
Seeing so many of you join this effort has completely renewed my hope that we can finally force Sky to stop ignoring our homes. Your stories of constant outages mirror my own frustrations and prove that we are not imagining these broken connections. It is time they stop charging us for a service they refuse to provide.
Reached 100 supporters
March 14, 2013
6 Comments
L
Lisa Gibson
13 years ago
Featured
About time someone did something about this. So tired of paying full price for a service that barely works half the time.
P
Paul Rahman
13 years ago
Featured
Total rubbish service. Been on the phone twice and they just read from a script. Sort it out sky.
D
Dave Wheeler
13 years ago
Featured
Ridiculous. My connection drops every single night at 7pm and they keep telling me it is my router. It is not the router it is them.
M
Mark Mills
13 years ago
Featured
THREATENING US WITH CHARGES FOR A FAULT ON THEIR END IS ABSOLUTELY PATHETIC. Greed at its finest.
S
Sarah Vogel
13 years ago
Featured
Sky is a joke. I am paying for fibre and getting dial up speeds. Fix it.
G
Gemma Bello
13 years ago
Featured
Same here in Crewe. Service has been spotty at best for months. Honestly tempted to cancel and just go elsewhere.
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Since 9th March 2013, the internet connectivity provided by Sky Broadband in the Crewe region has been appalling. Despite numerous requests from various residents in the town, Sky continue to deny there is a problem and have even threatened users with charges of up to £100+ for checking their connection, if there isn't a problem found. This attitude is disgusting and Sky need to acknowledge that there is a problem, then fix that problem, free of charge and within a reasonable amount of time, or be prepared to refund people for the loss of service, which they are paying for.
I have spent hours on the phone with customer service reps who continue to gaslight us about the state of our connections. It is exhausting to pay for a service that leaves us completely cut off while they refuse to acknowledge a clear technical failure in our area.
March 14, 2013
Seeing so many of you join this effort has completely renewed my hope that we can finally force Sky to stop ignoring our homes. Your stories of constant outages mirror my own frustrations and prove that we are not imagining these broken connections. It is time they stop charging us for a service they refuse to provide.
Reached 100 supporters
March 14, 2013
6 Comments
L
Lisa Gibson
13 years ago
Featured
About time someone did something about this. So tired of paying full price for a service that barely works half the time.
P
Paul Rahman
13 years ago
Featured
Total rubbish service. Been on the phone twice and they just read from a script. Sort it out sky.
D
Dave Wheeler
13 years ago
Featured
Ridiculous. My connection drops every single night at 7pm and they keep telling me it is my router. It is not the router it is them.
M
Mark Mills
13 years ago
Featured
THREATENING US WITH CHARGES FOR A FAULT ON THEIR END IS ABSOLUTELY PATHETIC. Greed at its finest.
S
Sarah Vogel
13 years ago
Featured
Sky is a joke. I am paying for fibre and getting dial up speeds. Fix it.
G
Gemma Bello
13 years ago
Featured
Same here in Crewe. Service has been spotty at best for months. Honestly tempted to cancel and just go elsewhere.
Help this petition grow
Share it with friends to help reach
250 signatures.
Sign Petition
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Your signature will be added via . Tell others why you're signing — it's optional.
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About time someone did something about this. So tired of paying full price for a service that barely works half the time.