January 10, 2018
To whom it may concern at Akelius Canada Ltd.,
In light of the recent attack of one of our fellow residents in the stairwell at 800 Richmond Street, we as tenants are concerned for our safety.
We are taking this opportunity to bring to your attention the dangerous conditions on the property that deserve your prompt attention. We as residents strongly believe that neglect of the building has created an unsafe environment, and we strongly ask for the following actions to be taken:
- Proper security personnel to be installed permanently for 798 and 800 Richmond St. W
- Security cameras in stairwells and other common areas such as the laundry room
- Repair and upkeep for all gates and entrances
- A permanent solution for elevator functionality
- Replacing current stairwell doors changed with those that have half windows to provide more visibility in low traffic and secluded areas
- Add a buzzer at other entrances to the buildings
Please see enclosed for petition signatures gathered, which serve to communicate the large demand for these changes.
To elaborate on why we are demanding these changes:
Many of our entrances are often not in working order, and left in disrepair for several weeks at a time. This is a security concern, as non-residents have been loitering on the property in both the courtyard as well as the stairwells. This provides an immediate threat to the security and safety of our building community, and we wish to have locks regularly maintained and immediately repaired when not in working order.
When a wait time is required for repair, we request that a notice be posted in common areas stating an estimated repair date, as well as a security guard on site to ensure the safety of residents. As per section 9.2 of the Residential Tenancies Act, situations requiring emergency repair include, but are not limited to, defective locks that would let anyone enter the premises without a key.
On account of the building elevators being so frequently out of order, we also request that notices be posted in the lobby indicating when an elevator is out of order, when the maintenance request placed as well as an anticipated repair date. This will allow tenants to make alternate arrangements for moving furniture, carrying groceries and other large items, as well as ensuring they have assistance when taking the stair should they require mobility and security assistance. We also request that a security guard be on site and available to escort any tenants who should require an escort when taking the stairs during times of elevator disrepair.
There are currently no security cameras in any of the building hallways or stairwells, thus decreasing the safety of the tenants when having to travel through low-traffic areas such as stairwells. In light of the recent attack on our fellow resident, we request that security cameras be installed at all stairwell entrances, providing partial views of both the stairwells and hallways. The lack of security in both hallways and staircases not only allows for victimization of residents, but also for property damage and mistreatment. We believe that installing security cameras in both the best interest of the residents, as well as the property itself.
The stairwells at both 798 and 800 Richmond Street West are currently isolated from the rest of the building. This creates an unsafe environment, and one that is conducive to loitering and potential criminal activity. We request that all existing solid doors be replaced with half glass steel doors, which will eliminate the ability for any unwanted activity to go unseen in the stairwells. This will also allow for any unwanted or illegal activity to be easily seen and reported, thus increasing the safety of all of our residents.
We kindly ask that you respond with a proposed action plan within the next 48 hours. We, the residents, believe the security at Richmond Place is insufficient. The inability to establish suspects and bring justice in relation to the recent attack on one of our community members demonstrates the absence of security and safety measures. Should we not receive a response within 48 hours, we will forward this letter to various media and municipal contacts. We thank you in advance for your time and understanding regarding this situation.
Regards,
The residents of 798/800 Richmond St. W
(See enclosed for signatures)
Updates
January 10, 2018
Seeing this level of support reminds me that I am not alone in fearing for my neighbors. The momentum we have built confirms that our home must be a safe place for everyone.
19 Comments
HUGE lack of care from Akelius. Major lack of security and there have been numerous nights where I have felt unsafe. I should not have to feel unsafe in my home nor should anyone in the building. They need to install more cameras immediately and increase security overall.
I've lived here in 7 years and have seen the decline since it was operated by Westdale properties. It's time that we all feel safe in our homes and to have basic needs med considering how high the rents have become.
I have lived in this building for about a year and a half. The lack of a concierge or security is definitely a concern. Also, having no buzzer or building number on the side gate (Walnut St) for 800 Richmond is frustrating.
I've lived in this building for about a year and a half and I've really enjoyed living here. That said, the building and facilities are falling into a terrible state of disrepair while building fulls of residents continue to pay for them. That's quite unacceptable. I'm hopeful that Akelius will use this opportunity to upgrade security, services and facilities alike, so that residents like me can continue to enjoy living here.
My fiance and I have lived in this building for a little over a year now and have become very frustrated with the lack of assistance when it comes to repairs and security. People's safety is now at hand and things such as proper buzzer codes and security guards stationed in the lobby are essential.
I also have had many issues with the building. My unit has been entered without notice in the early morning on multiple occasions, I have had the unit above me flood my unit twice, both times i had to clean it up myself and they would not tell me what the water source was. I have personally been stuck in the elevators twice, the last time I was stuck I used the elevator call button to request help and the responder said that i was the 2nd person stuck in that elevator that morning. On multiple occasions I have seen staff locking off an elevator to mop when there is only one elevator working, forcing residents to take the stairs. When you call them for assistance they never answer, their answering service actually just hangs up on you after 10 mins of waiting.
Improve safety + building conditions
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January 10, 2018
To whom it may concern at Akelius Canada Ltd.,
In light of the recent attack of one of our fellow residents in the stairwell at 800 Richmond Street, we as tenants are concerned for our safety.
We are taking this opportunity to bring to your attention the dangerous conditions on the property that deserve your prompt attention. We as residents strongly believe that neglect of the building has created an unsafe environment, and we strongly ask for the following actions to be taken:
- Proper security personnel to be installed permanently for 798 and 800 Richmond St. W
- Security cameras in stairwells and other common areas such as the laundry room
- Repair and upkeep for all gates and entrances
- A permanent solution for elevator functionality
- Replacing current stairwell doors changed with those that have half windows to provide more visibility in low traffic and secluded areas
- Add a buzzer at other entrances to the buildings
Please see enclosed for petition signatures gathered, which serve to communicate the large demand for these changes.
To elaborate on why we are demanding these changes:
Many of our entrances are often not in working order, and left in disrepair for several weeks at a time. This is a security concern, as non-residents have been loitering on the property in both the courtyard as well as the stairwells. This provides an immediate threat to the security and safety of our building community, and we wish to have locks regularly maintained and immediately repaired when not in working order.
When a wait time is required for repair, we request that a notice be posted in common areas stating an estimated repair date, as well as a security guard on site to ensure the safety of residents. As per section 9.2 of the Residential Tenancies Act, situations requiring emergency repair include, but are not limited to, defective locks that would let anyone enter the premises without a key.
On account of the building elevators being so frequently out of order, we also request that notices be posted in the lobby indicating when an elevator is out of order, when the maintenance request placed as well as an anticipated repair date. This will allow tenants to make alternate arrangements for moving furniture, carrying groceries and other large items, as well as ensuring they have assistance when taking the stair should they require mobility and security assistance. We also request that a security guard be on site and available to escort any tenants who should require an escort when taking the stairs during times of elevator disrepair.
There are currently no security cameras in any of the building hallways or stairwells, thus decreasing the safety of the tenants when having to travel through low-traffic areas such as stairwells. In light of the recent attack on our fellow resident, we request that security cameras be installed at all stairwell entrances, providing partial views of both the stairwells and hallways. The lack of security in both hallways and staircases not only allows for victimization of residents, but also for property damage and mistreatment. We believe that installing security cameras in both the best interest of the residents, as well as the property itself.
The stairwells at both 798 and 800 Richmond Street West are currently isolated from the rest of the building. This creates an unsafe environment, and one that is conducive to loitering and potential criminal activity. We request that all existing solid doors be replaced with half glass steel doors, which will eliminate the ability for any unwanted activity to go unseen in the stairwells. This will also allow for any unwanted or illegal activity to be easily seen and reported, thus increasing the safety of all of our residents.
We kindly ask that you respond with a proposed action plan within the next 48 hours. We, the residents, believe the security at Richmond Place is insufficient. The inability to establish suspects and bring justice in relation to the recent attack on one of our community members demonstrates the absence of security and safety measures. Should we not receive a response within 48 hours, we will forward this letter to various media and municipal contacts. We thank you in advance for your time and understanding regarding this situation.
Regards,
The residents of 798/800 Richmond St. W
(See enclosed for signatures)
Updates
January 10, 2018
Seeing this level of support reminds me that I am not alone in fearing for my neighbors. The momentum we have built confirms that our home must be a safe place for everyone.
19 Comments
I’ve noticed there’s now security back in the building and they’re doing regular checks. We do need more checks for the stairwells as I’ve often seen homeless who have gotten their hands on spare key fobs. Should have reported this, but figured they were there to get cans or keep warm and at the time there was no security to report this to
HUGE lack of care from Akelius. Major lack of security and there have been numerous nights where I have felt unsafe. I should not have to feel unsafe in my home nor should anyone in the building. They need to install more cameras immediately and increase security overall.
I've lived here in 7 years and have seen the decline since it was operated by Westdale properties. It's time that we all feel safe in our homes and to have basic needs med considering how high the rents have become.
I have lived in this building for about a year and a half. The lack of a concierge or security is definitely a concern. Also, having no buzzer or building number on the side gate (Walnut St) for 800 Richmond is frustrating.
I've lived in this building for about a year and a half and I've really enjoyed living here. That said, the building and facilities are falling into a terrible state of disrepair while building fulls of residents continue to pay for them. That's quite unacceptable. I'm hopeful that Akelius will use this opportunity to upgrade security, services and facilities alike, so that residents like me can continue to enjoy living here.
My fiance and I have lived in this building for a little over a year now and have become very frustrated with the lack of assistance when it comes to repairs and security. People's safety is now at hand and things such as proper buzzer codes and security guards stationed in the lobby are essential.
I also have had many issues with the building. My unit has been entered without notice in the early morning on multiple occasions, I have had the unit above me flood my unit twice, both times i had to clean it up myself and they would not tell me what the water source was. I have personally been stuck in the elevators twice, the last time I was stuck I used the elevator call button to request help and the responder said that i was the 2nd person stuck in that elevator that morning. On multiple occasions I have seen staff locking off an elevator to mop when there is only one elevator working, forcing residents to take the stairs. When you call them for assistance they never answer, their answering service actually just hangs up on you after 10 mins of waiting.
Improve safety + building conditions
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I’ve noticed there’s now security back in the building and they’re doing regular checks. We do need more checks for the stairwells as I’ve often seen homeless who have gotten their hands on spare key fobs. Should have reported this, but figured they were there to get cans or keep warm and at the time there was no security to report this to