Petition to Canon U.S.A., Inc;
To whom it may concern,
This petition is to request that Canon consider issuing a "recalled to repair" for all PowerShot S100 digital cameras that are reporting a problem with shutter release button. This recall would cover all Powershot S100 owners, regardless of warranty status.
Several online forums, as well as Canon's own forum, indicates a chronic shutter button failure among its registered users. The issue is growing as more Canon owners research the topic and discover they are part of a community of people who paid a premium price for a defective product. The shutter release issue may include faulty traits such as; shutter lag, shutter not working, shutter not firing, focus lock achieved but shutter release not working.
Canon offers two options for those out of warranty or without a receipt. The first option is flat rate repair of around $185 for the specific camera. Second, is Canon's Loyalty Program. This program offers $170 for a refurbished Canon S100 and you must return the faulty camera, shipping not included.
Surely Canon can come up with a fair solution to a well documented defective product. Consumers should not have to pay for this problem!
References:
I. http://forums.usa.canon.com/t5/PowerShot/shutter-release-not-working-S100/m-p/12213/highlight/true#M475
II.https://www.flickr.com/groups/canonpowershots100/discuss/72157639361118306/
III. http://gizmodo.com/5922987/canon-recalling-s100-camera-due-to-faulty-lens
IV. http://photography-on-the.net/forum/showthread.php?t=1359080
V. http://arstechnica.com/civis/viewtopic.php?f=6&t=1231663
Updates
September 18, 2015
I am gathering all these defect reports to send a formal package to Canon corporate. Email your local representative to ask how they handle consumer protection for faulty electronics. Post a link to this petition on your Facebook page today so we can pull in more people affected by this failure.
September 18, 2015
The momentum behind our demand for this recall is undeniable because so many of you stepped up to demand accountability from Canon. Now send this link directly to three other S100 owners you know and post it to your Facebook feed to keep the pressure on. We need to ensure the company sees that we will not pay for their manufacturing defects.
Reached 100 supporters
September 18, 2015
182 Comments
Started happening on my last day of vacation... Just got it two and a half years ago after each of my two previous Canons for over five years each. This is really upsetting, and I'm angry that it will cost me nearly as much as the stupid camera costs to have it fixed.
I am having the same problem with my camera. Only works sometimes. Very frustrating as I paid not only for the camera but underwater housing to fit it; so all in all very expensive, and do not want to take it under water and waste time with this problem.
Bought S100 it had the lens error. had to pay for it to be reapired even though it was in warranty. Bought a second stand by one - that now has the shutter error. Reliability?? Ha!
We're looking for a new, not Canon, camera now because of this problem. It only takes a picture one out of 20 times, and most of the time the moment has already passed by the time it works. Very frustrating!
This is a high-end camera, but Canon is acting like it's not their problem. The faulty part fails after approx. 1.5 years, out of warranty. My shutter began failing, then stopped working entirely. Serial no. 43XXXXXXX.
My shutter will not release
Shutter failure
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Petition to Canon U.S.A., Inc;
To whom it may concern,
This petition is to request that Canon consider issuing a "recalled to repair" for all PowerShot S100 digital cameras that are reporting a problem with shutter release button. This recall would cover all Powershot S100 owners, regardless of warranty status.
Several online forums, as well as Canon's own forum, indicates a chronic shutter button failure among its registered users. The issue is growing as more Canon owners research the topic and discover they are part of a community of people who paid a premium price for a defective product. The shutter release issue may include faulty traits such as; shutter lag, shutter not working, shutter not firing, focus lock achieved but shutter release not working.
Canon offers two options for those out of warranty or without a receipt. The first option is flat rate repair of around $185 for the specific camera. Second, is Canon's Loyalty Program. This program offers $170 for a refurbished Canon S100 and you must return the faulty camera, shipping not included.
Surely Canon can come up with a fair solution to a well documented defective product. Consumers should not have to pay for this problem!
References:
I. http://forums.usa.canon.com/t5/PowerShot/shutter-release-not-working-S100/m-p/12213/highlight/true#M475
II.https://www.flickr.com/groups/canonpowershots100/discuss/72157639361118306/
III. http://gizmodo.com/5922987/canon-recalling-s100-camera-due-to-faulty-lens
IV. http://photography-on-the.net/forum/showthread.php?t=1359080
V. http://arstechnica.com/civis/viewtopic.php?f=6&t=1231663
Updates
September 18, 2015
I am gathering all these defect reports to send a formal package to Canon corporate. Email your local representative to ask how they handle consumer protection for faulty electronics. Post a link to this petition on your Facebook page today so we can pull in more people affected by this failure.
September 18, 2015
The momentum behind our demand for this recall is undeniable because so many of you stepped up to demand accountability from Canon. Now send this link directly to three other S100 owners you know and post it to your Facebook feed to keep the pressure on. We need to ensure the company sees that we will not pay for their manufacturing defects.
Reached 100 supporters
September 18, 2015
182 Comments
My Canon S100's shutter will no longer fire. Canon should have a repair for this, regardless of warranty status. I had to go out and buy a SONY, but would like to restore my faith in CANON. Help.
Started happening on my last day of vacation... Just got it two and a half years ago after each of my two previous Canons for over five years each. This is really upsetting, and I'm angry that it will cost me nearly as much as the stupid camera costs to have it fixed.
I am having the same problem with my camera. Only works sometimes. Very frustrating as I paid not only for the camera but underwater housing to fit it; so all in all very expensive, and do not want to take it under water and waste time with this problem.
Bought S100 it had the lens error. had to pay for it to be reapired even though it was in warranty. Bought a second stand by one - that now has the shutter error. Reliability?? Ha!
We're looking for a new, not Canon, camera now because of this problem. It only takes a picture one out of 20 times, and most of the time the moment has already passed by the time it works. Very frustrating!
This is a high-end camera, but Canon is acting like it's not their problem. The faulty part fails after approx. 1.5 years, out of warranty. My shutter began failing, then stopped working entirely. Serial no. 43XXXXXXX.
My shutter will not release
Shutter failure
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My Canon S100's shutter will no longer fire. Canon should have a repair for this, regardless of warranty status. I had to go out and buy a SONY, but would like to restore my faith in CANON. Help.