We, the undersigned, are owners of Yaesu's FTdx5000series ofradios.
During the period of ownership of this radio, some owners have experienced a failure of one or more of the OLED sub-displays, either in the form of a white line or a dimming of the display. Some of us have been fortunate enough to have this failure occur during the radio's warranty period, but many of us weren't. If we were fortunate enough to have this occur during warranty, we would have still needed to ship the radio for repair, if not, the cost of the repair has been running about $250 US plus two way shipping.
The failure rate being experinced is unacceptable.
We hereby petition Yaesu to publicly address the issue and offer compensation or guarantees to resolve the issue free of charge, to all owners regardless of warranty status, for a period of time of at least one (1) year beyond the discontinuance of FTdx5000 production.
In the event that Yaesu does not address the issue, we will boycott all Yaesu products.
______________________________________________________________
DZ -01-Jan-2018 Edit
I am going to continue to leave this petition open, however Yeasu USA has addressed the problem in my personal radio.
The reason for leaving it open is that people are still finding this petition and in the forums, current owners are still experiencing problems or and prospective owners are resisting the initial purchase.
I finally got around to shipping my radio out to the service center with a commitment from them to replace the OLEDS that failed with a white line and they would cover shipping back without insurance. My particular unit had two documented white lines and the third had just faded beyond usability.
I shipped the the radio out with a letter and documentation on the two white lines and instructions for them to check the radio out, check the brightness of the main display, replace the third dimmed OLED and finally ship the radio back with insurance. What happened subsequently was that I received the invoice for $0.00 and all three OLEDs were replaced and the radio shipped back.
While not publicizing or committing to it, they may in be covering all the OLEDs in a radio if just one fails. This is a step in the right direction. It just would have been nicer if they publicly admitted to the problem and committed to blanket replacement regardless of ownership.
Updates
January 29, 2014
I AM CONSTANTLY READING YOUR STORIES ABOUT THESE DIMMING DISPLAYS AND IT IS ABSOLUTELY INFURIATING TO SEE SO MANY OF YOU PAYING FOR A PROBLEM THAT SHOULD NEVER EXIST!! I HAVE BEEN TAKING ALL OF YOUR EXPERIENCES DIRECTLY TO THE REPRESENTATIVES TO ENSURE THEY UNDERSTAND THAT WE ARE NOT GOING TO BACK DOWN UNTIL THEY TAKE FULL RESPONSIBILITY!! STAY LOUD AND KEEP SHARING YOUR OWN REPAIR NIGHTMARES BECAUSE THEY NEED TO HEAR EVERY SINGLE ONE OF US!!
January 29, 2014
THIS MOMENTUM IS ABSOLUTELY ELECTRIC!! IT IS CLEAR THAT YAESU OWNERS ARE FED UP WITH THESE DISPLAY FAILURES AND WE ARE FINALLY GETTING THE ATTENTION WE DESERVE!! KEEP THIS ENERGY ROLLING BECAUSE WE ARE NOT STOPPING UNTIL THEY PROVIDE A REAL SOLUTION FOR EVERYONE!!
Reached 100 supporters
January 29, 2014
53 Comments
2 x FTdx5000, less then 3 yaers in use,both with bride vertical line OLED.Yaesu should resolve this problem 100% to everyone. I dont say secret what is my next choice ;/ Simon S54ZZ Slovenia
It's a sad morning,all 3 of my OLEDS have the white line now.You guys replaced them under waranty4 years ago.(August 2012)Why is this happening again,I thought they where replaced with improved OLEDS.What is Yaesu going to do for us customers that hang on to our equipment??Please let me know what Yaesu is willing to do for me??This is what I sent to Yaesu,waiting for a reply. Basilie Actipis / N1ASS
All oleds have failed two have shown white line but are Intermittent all are dim and almost unusable with burn in on the screens. Yaesu make this right, we the user expect the best when we spend good money on highend Yaesu products. Thank you Mark USA NJ
No failure yet but this is a well known problem that should be covered 100 percent for at least five years including shipping both ways. This problem already effects resale value.
I am not an owner of a Yaesu FTDX-5000MP or variants. I was considering buying one until I had heard of the OLED problem and will not buy one until Yaesu addresses this problem fully. Come on Yaesu ,you can do better on customer service on a expensive radio like this.
I also have another radio at my camp I am repairing one right now.
I have and both have had dim failures.
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We, the undersigned, are owners of Yaesu's FTdx5000series ofradios.
During the period of ownership of this radio, some owners have experienced a failure of one or more of the OLED sub-displays, either in the form of a white line or a dimming of the display. Some of us have been fortunate enough to have this failure occur during the radio's warranty period, but many of us weren't. If we were fortunate enough to have this occur during warranty, we would have still needed to ship the radio for repair, if not, the cost of the repair has been running about $250 US plus two way shipping.
The failure rate being experinced is unacceptable.
We hereby petition Yaesu to publicly address the issue and offer compensation or guarantees to resolve the issue free of charge, to all owners regardless of warranty status, for a period of time of at least one (1) year beyond the discontinuance of FTdx5000 production.
In the event that Yaesu does not address the issue, we will boycott all Yaesu products.
______________________________________________________________
DZ -01-Jan-2018 Edit
I am going to continue to leave this petition open, however Yeasu USA has addressed the problem in my personal radio.
The reason for leaving it open is that people are still finding this petition and in the forums, current owners are still experiencing problems or and prospective owners are resisting the initial purchase.
I finally got around to shipping my radio out to the service center with a commitment from them to replace the OLEDS that failed with a white line and they would cover shipping back without insurance. My particular unit had two documented white lines and the third had just faded beyond usability.
I shipped the the radio out with a letter and documentation on the two white lines and instructions for them to check the radio out, check the brightness of the main display, replace the third dimmed OLED and finally ship the radio back with insurance. What happened subsequently was that I received the invoice for $0.00 and all three OLEDs were replaced and the radio shipped back.
While not publicizing or committing to it, they may in be covering all the OLEDs in a radio if just one fails. This is a step in the right direction. It just would have been nicer if they publicly admitted to the problem and committed to blanket replacement regardless of ownership.
Updates
January 29, 2014
I AM CONSTANTLY READING YOUR STORIES ABOUT THESE DIMMING DISPLAYS AND IT IS ABSOLUTELY INFURIATING TO SEE SO MANY OF YOU PAYING FOR A PROBLEM THAT SHOULD NEVER EXIST!! I HAVE BEEN TAKING ALL OF YOUR EXPERIENCES DIRECTLY TO THE REPRESENTATIVES TO ENSURE THEY UNDERSTAND THAT WE ARE NOT GOING TO BACK DOWN UNTIL THEY TAKE FULL RESPONSIBILITY!! STAY LOUD AND KEEP SHARING YOUR OWN REPAIR NIGHTMARES BECAUSE THEY NEED TO HEAR EVERY SINGLE ONE OF US!!
January 29, 2014
THIS MOMENTUM IS ABSOLUTELY ELECTRIC!! IT IS CLEAR THAT YAESU OWNERS ARE FED UP WITH THESE DISPLAY FAILURES AND WE ARE FINALLY GETTING THE ATTENTION WE DESERVE!! KEEP THIS ENERGY ROLLING BECAUSE WE ARE NOT STOPPING UNTIL THEY PROVIDE A REAL SOLUTION FOR EVERYONE!!
Reached 100 supporters
January 29, 2014
53 Comments
I've replaced the OLEDS on my own as cost of shipping back to the US is to much. problem was that the 3 new OLEDS one was defective and very dim. Yet Yaesu would not replace it even though i paid for it. radio is 9/10 but shame on Yaesu for screwing customers. i will never purchase another Yaesu. And i have plenty of them here.
2 x FTdx5000, less then 3 yaers in use,both with bride vertical line OLED.Yaesu should resolve this problem 100% to everyone. I dont say secret what is my next choice ;/ Simon S54ZZ Slovenia
It's a sad morning,all 3 of my OLEDS have the white line now.You guys replaced them under waranty4 years ago.(August 2012)Why is this happening again,I thought they where replaced with improved OLEDS.What is Yaesu going to do for us customers that hang on to our equipment??Please let me know what Yaesu is willing to do for me??This is what I sent to Yaesu,waiting for a reply. Basilie Actipis / N1ASS
All oleds have failed two have shown white line but are Intermittent all are dim and almost unusable with burn in on the screens. Yaesu make this right, we the user expect the best when we spend good money on highend Yaesu products. Thank you Mark USA NJ
No failure yet but this is a well known problem that should be covered 100 percent for at least five years including shipping both ways. This problem already effects resale value.
I am not an owner of a Yaesu FTDX-5000MP or variants. I was considering buying one until I had heard of the OLED problem and will not buy one until Yaesu addresses this problem fully. Come on Yaesu ,you can do better on customer service on a expensive radio like this.
I also have another radio at my camp I am repairing one right now.
I have and both have had dim failures.
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I've replaced the OLEDS on my own as cost of shipping back to the US is to much. problem was that the 3 new OLEDS one was defective and very dim. Yet Yaesu would not replace it even though i paid for it. radio is 9/10 but shame on Yaesu for screwing customers. i will never purchase another Yaesu. And i have plenty of them here.