Canon Powershot S100 - Shutter not working - request to recall
239 signers. Add your name now!
239 signers. Almost there! Add your voice!
Maxine K. signed just now
Adam B. signed just now
Petition to Canon U.S.A., Inc;
To whom it may concern,
This petition is to request that Canon consider issuing a "recalled to repair" for all PowerShot S100 digital cameras that are reporting a problem with shutter release button. This recall would cover all Powershot S100 owners, regardless of warranty status.
Several online forums, as well as Canon's own forum, indicates a chronic shutter button failure among its registered users. The issue is growing as more Canon owners research the topic and discover they are part of a community of people who paid a premium price for a defective product. The shutter release issue may include faulty traits such as; shutter lag, shutter not working, shutter not firing, focus lock achieved but shutter release not working.
Canon offers two options for those out of warranty or without a receipt. The first option is flat rate repair of around $185 for the specific camera. Second, is Canon's Loyalty Program. This program offers $170 for a refurbished Canon S100 and you must return the faulty camera, shipping not included.
Surely Canon can come up with a fair solution to a well documented defective product. Consumers should not have to pay for this problem!