Dear employees of the McNeil station, and Postmaster Chandra Briggman,

Our local mail delivery is simply not working as it should, the process is clearly broken, and something must be done to ensure that we get our mail in a timely and reliable manner.

Our community of Avery Ranch, comprised of more than 2,000 homes, uses a Facebook page to serve as a forum for our residents. On this private Facebook community of more than 2,000 homeowners, we share tips about where to find good restaurants, who to call to set up cable service, and other general topics.

In recent months, a large number of posts began to appear from people complaining about not receiving mail, or getting their neighbor's mail, and detailing their difficulty getting any resolution from the Post Office. Many people complain that while some mis-delivered packages are eventually brought over by neighbors, others never arrive, despite being marked as "delivered" by companies like Amazon who track these shipments.

Hundreds of comments were added to those posts, expressing very similar frustrations, such that it began to seem that we have a systematic problem with our mail here in Avery Ranch. Collectively it seems that this problem of mis-delivered and lost mail could total into many thousands of Dollars, and stretches back many years...this is simply unacceptable. Our residents have further described long waits of more than 45 minutes to speak with Postal supervisors at Lake Creek who promise resolutions and then fail to deliver any solutions.

Please note that several of our residents have heard that at least one regular mail carrier has some health difficulties, and that several temporary contract employees are filling in. We do understand how the loss of an experienced, long serving employee could cause a break in the accuracy of mail sorting, and we hope he returns in good health soon. However, this problem has been ongoing for many years, and has only worsened in frequency and cost in recent months.

We the undersigned wish to state emphatically that something must be done. The system of mail delivery for this community must be audited, problems addressed, and delivery accuracy improved. Failing that, we will continue to express our concerns as one voice to whatever level of the USPS organization is necessary to remedy this problem.

Sincerely,

The undersigned