The local postal administration has officially committed to the route reorganization and oversight improvements we requested. This outcome belongs to every resident who documented their experiences and demanded a more reliable standard of service. We will continue to monitor our mail delivery closely to ensure these positive changes remain in …
October 13, 2015
Final supporters
Dear employees of the McNeil station, and Postmaster Chandra Briggman,
Our local mail delivery is simply not working as it should, the process is clearly broken, and something must be done to ensure that we get our mail in a timely and reliable manner.
Our community of Avery Ranch, comprised of more than 2,000 homes, uses a Facebook page to serve as a forum for our residents. On this private Facebook community of more than 2,000 homeowners, we share tips about where to find good restaurants, who to call to set up cable service, and other general topics.
In recent months, a large number of posts began to appear from people complaining about not receiving mail, or getting their neighbor's mail, and detailing their difficulty getting any resolution from the Post Office. Many people complain that while some mis-delivered packages are eventually brought over by neighbors, others never arrive, despite being marked as "delivered" by companies like Amazon who track these shipments.
Hundreds of comments were added to those posts, expressing very similar frustrations, such that it began to seem that we have a systematic problem with our mail here in Avery Ranch. Collectively it seems that this problem of mis-delivered and lost mail could total into many thousands of Dollars, and stretches back many years...this is simply unacceptable. Our residents have further described long waits of more than 45 minutes to speak with Postal supervisors at Lake Creek who promise resolutions and then fail to deliver any solutions.
Please note that several of our residents have heard that at least one regular mail carrier has some health difficulties, and that several temporary contract employees are filling in. We do understand how the loss of an experienced, long serving employee could cause a break in the accuracy of mail sorting, and we hope he returns in good health soon. However, this problem has been ongoing for many years, and has only worsened in frequency and cost in recent months.
We the undersigned wish to state emphatically that something must be done. The system of mail delivery for this community must be audited, problems addressed, and delivery accuracy improved. Failing that, we will continue to express our concerns as one voice to whatever level of the USPS organization is necessary to remedy this problem.
Sincerely,
The undersigned
Updates
Reached 100 supporters
July 27, 2015
8 Comments
I am sick of tracking my packages as delivered when they are nowhere to be found. Last month my meds didnt show up for three days and they were in my neighbors box a street over.
Does anyone know if calling the station actually does anything? Every time I go down there they just tell me they are short staffed and to wait.
Wish our mail delivery would improve. I am very sorry to hear our regular mail pro had health problems, but it is up the the management of an organization to make certain the customer is served in such situations. Sadly, I have had to hand deliver, or repost other's mail due to misdelivery. We have addressed this with the postmaster of 78717 in the past.
I think it's the cluster mailbox system that's causing most of the problems. It must be tough to deliver mail by associating a box number with a person's name or street address.
TOTAL MESS. Getting my mail at 8pm is frustrating enough but half of it is for the house down the street anyway. We need better carriers out here.
Some residents of Forest North have been sharing poor service stories on NextDoor.com, same kinds of problems as y'all in Avery Ranch. I compiled 40+ complaints and both left a copy at McNeil Station and e-mailed Charles F Clifton- no response. I notice y'all's comments were back at the end of July, has there been any response from USPS, from Mr. Clifton, or any kind of activity at all or improvement ?
Equally frustrating is their complete lack of responsiveness. Charles Clifton ([email protected]) gave me his email address and assured me that he would provide a status on July 28. I've contacted him daily since with no response. I called USPS today, and they told me that my case was closed as resolved, however my package is still missing. USPS has re-opened and escalated my case. I recommend that everyone log their cases.
Share this petition
Share this petition to help it reach more people.
Your share link
The local postal administration has officially committed to the route reorganization and oversight improvements we requested. This outcome belongs to every resident who documented their experiences and demanded a more reliable standard of service. We will continue to monitor our mail delivery closely to ensure these positive changes remain in …
October 13, 2015
Final supporters
Dear employees of the McNeil station, and Postmaster Chandra Briggman,
Our local mail delivery is simply not working as it should, the process is clearly broken, and something must be done to ensure that we get our mail in a timely and reliable manner.
Our community of Avery Ranch, comprised of more than 2,000 homes, uses a Facebook page to serve as a forum for our residents. On this private Facebook community of more than 2,000 homeowners, we share tips about where to find good restaurants, who to call to set up cable service, and other general topics.
In recent months, a large number of posts began to appear from people complaining about not receiving mail, or getting their neighbor's mail, and detailing their difficulty getting any resolution from the Post Office. Many people complain that while some mis-delivered packages are eventually brought over by neighbors, others never arrive, despite being marked as "delivered" by companies like Amazon who track these shipments.
Hundreds of comments were added to those posts, expressing very similar frustrations, such that it began to seem that we have a systematic problem with our mail here in Avery Ranch. Collectively it seems that this problem of mis-delivered and lost mail could total into many thousands of Dollars, and stretches back many years...this is simply unacceptable. Our residents have further described long waits of more than 45 minutes to speak with Postal supervisors at Lake Creek who promise resolutions and then fail to deliver any solutions.
Please note that several of our residents have heard that at least one regular mail carrier has some health difficulties, and that several temporary contract employees are filling in. We do understand how the loss of an experienced, long serving employee could cause a break in the accuracy of mail sorting, and we hope he returns in good health soon. However, this problem has been ongoing for many years, and has only worsened in frequency and cost in recent months.
We the undersigned wish to state emphatically that something must be done. The system of mail delivery for this community must be audited, problems addressed, and delivery accuracy improved. Failing that, we will continue to express our concerns as one voice to whatever level of the USPS organization is necessary to remedy this problem.
Sincerely,
The undersigned
Updates
Reached 100 supporters
July 27, 2015
8 Comments
Brenda- Do you have a phone number for Mr. Clifton ? or phone # oe e-mail address for Postmaster Chandra Briggman ?
I am sick of tracking my packages as delivered when they are nowhere to be found. Last month my meds didnt show up for three days and they were in my neighbors box a street over.
Does anyone know if calling the station actually does anything? Every time I go down there they just tell me they are short staffed and to wait.
Wish our mail delivery would improve. I am very sorry to hear our regular mail pro had health problems, but it is up the the management of an organization to make certain the customer is served in such situations. Sadly, I have had to hand deliver, or repost other's mail due to misdelivery. We have addressed this with the postmaster of 78717 in the past.
I think it's the cluster mailbox system that's causing most of the problems. It must be tough to deliver mail by associating a box number with a person's name or street address.
TOTAL MESS. Getting my mail at 8pm is frustrating enough but half of it is for the house down the street anyway. We need better carriers out here.
Some residents of Forest North have been sharing poor service stories on NextDoor.com, same kinds of problems as y'all in Avery Ranch. I compiled 40+ complaints and both left a copy at McNeil Station and e-mailed Charles F Clifton- no response. I notice y'all's comments were back at the end of July, has there been any response from USPS, from Mr. Clifton, or any kind of activity at all or improvement ?
Equally frustrating is their complete lack of responsiveness. Charles Clifton ([email protected]) gave me his email address and assured me that he would provide a status on July 28. I've contacted him daily since with no response. I called USPS today, and they told me that my case was closed as resolved, however my package is still missing. USPS has re-opened and escalated my case. I recommend that everyone log their cases.
Share this petition
Share this petition to help it reach more people.
Your share link
Petitions like this
Other petitions you might want to support
Scan to share
Anyone who scans this can sign the petition.
Brenda- Do you have a phone number for Mr. Clifton ? or phone # oe e-mail address for Postmaster Chandra Briggman ?