Qualities of an effective leader include skillful communication, encouraging employee autonomy, team building, mentoring, recognizing others, accepting feedback, training, assessing employee strengths and weaknesses, vision, conflict management, empathy, positive reinforcement, integrity, reliability, openness to customer feedback, embracing professional development, and flexibility.

We, the clinical staff of La Clinica, strongly feel that Nancy has demonstrated all of these qualities during her time as a dedicated team member for the past 15 years. She has excelled in a myriad of roles, including CCMA, CSA, lab tech, PSR, interpreter, and most recently ACC's Team Lead.

We fully support the appointment of Nancy Cervantes as site practice manager of the Acute Care Clinic.