We, the homeowners of Villanova, are experiencing a serious issue with the solar water heaters installed in our homes. Despite being covered by a 5-year warranty, many of the units are already rusted and leaking after only two years (Which is when our homes were handed over to us) leading to severe electrical problems. In some cases, the leaks have caused near-fire incidents due to water reaching the electrical systems, posing a significant safety hazard in addition to the accumulation of fungi on the roof.

The supplier has refused to honor the warranty, leaving us with malfunctioning and dangerous systems. Given the urgency of the situation, we strongly request that Dubai Properties takes immediate action to replace the defective solar water heaters and prevent further risks to our homes and family safety.