Sony Please Supply Us with the TV we paid for
On Friday the 4th of April 2014 a number of people entered into a binding contract with Sony Europe Limited. This contract for a “Refurbished:139cm /55”, Full HD 3D TV, Model # KDL55W905ABU.A” was advertised on the website outlet.sony.co.uk. The offer was to purchase this product for the sum of £660.00 inclusive of VAT and Delivery. The Item was showing as in stock and allowed purchasers to complete the online checkout procedure.
Shortly after completing the online purchase, customers received an email acknowledging receipt of the order and giving an estimated delivery between the dates of 10/04/2014 and 11/04/2014.
Also shortly after completing the online purchase Sony Europe Limited under the merchant description of “SONY-CENTRES.CO.UK” agreed to contractually for fill the order by receiving the sum of £660.00 from purchasers.
On Monday the 8th of April 2014 some purchasers have received an email stating the following –
“DearSonyStore Online Customer,
Please
kindly be made aware that your recent Outlet store order for the refurbishedSonyTV
KDL55W905ABU.A cannot be accepted.
Due to
a system update a mistake occurred online onwww.sony.co.ukon Friday 4th April, whereby one refurbished KDL-55W905ABU.A BRAVIA
television was listed at an incorrect price of £660 Inc VAT on theSonyOutlet store. Also due to a stock error, it was not made clear that this
offer was for one TV only, asSonyhas no other stock of this refurbished model available. We apologise for
this mistake. Any payment you may have made for this will be refunded in full.
We
sincerely apologise for any inconvenience caused and as a valued customer and a
gesture of goodwill, we would like to offer you a BRAND NEW KDL-55W905ABU,
which is the same model as previously ordered, usually worth £1399 onsony.co.uk, at the discounted
price of £950, thus saving you £449. Please be informed that this offer is
valid for up to the same quantity as stated in your original order
acknowledgement email.
If you
would like to take advantage of this offer please call our contact centre on
0207 365 2413 byTuesday 15th April 2014.
Please
note due to the high demand of this product stock will not be available until
the end of April 2014.
From
YourSonyStore
Online Team”
This is a clear breach of contract made between the supplier and customer.
Sony we expect you to complete our mutual contracts to supply us with the product we ordered in good faith. You accepted our offer to buy by accepting our hard earned money.
Updates
April 8, 2014
I have been spending my time organizing our proof of purchase receipts and drafting formal inquiries to their consumer relations department. Sony is still hiding behind the claim of a website error instead of honoring the contract they took our money for. Getting ignored is frustrating but I am not letting this go until they explain how they can simply cancel legally binding orders.
April 8, 2014
Seeing so many people stand with me after Sony took our money and walked away gives me hope that we can force them to honor their commitments. We entered a contract in good faith and I am overwhelmed that so many of you refuse to let a massive corporation dismiss us this easily.
Reached 100 supporters
April 8, 2014
7 Comments
NEVER buying sony products again after this. disgusting how they treat customers
Sony Please Supply Us with the TV we paid for
They took the money out of my account already so how can they just say it was a mistake? Total joke.
Ridiculous customer service. If it was priced wrong that is their fault not ours. Ship the TVs!
Ordered mine and got the confirmation email. Sony needs to honor the price.
Sony Please Supply Us with the TV we paid
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Sony Please Supply Us with the TV we paid for
On Friday the 4th of April 2014 a number of people entered into a binding contract with Sony Europe Limited. This contract for a “Refurbished:139cm /55”, Full HD 3D TV, Model # KDL55W905ABU.A” was advertised on the website outlet.sony.co.uk. The offer was to purchase this product for the sum of £660.00 inclusive of VAT and Delivery. The Item was showing as in stock and allowed purchasers to complete the online checkout procedure.
Shortly after completing the online purchase, customers received an email acknowledging receipt of the order and giving an estimated delivery between the dates of 10/04/2014 and 11/04/2014.
Also shortly after completing the online purchase Sony Europe Limited under the merchant description of “SONY-CENTRES.CO.UK” agreed to contractually for fill the order by receiving the sum of £660.00 from purchasers.
On Monday the 8th of April 2014 some purchasers have received an email stating the following –
“DearSonyStore Online Customer,
Please
kindly be made aware that your recent Outlet store order for the refurbishedSonyTV
KDL55W905ABU.A cannot be accepted.
Due to
a system update a mistake occurred online onwww.sony.co.ukon Friday 4th April, whereby one refurbished KDL-55W905ABU.A BRAVIA
television was listed at an incorrect price of £660 Inc VAT on theSonyOutlet store. Also due to a stock error, it was not made clear that this
offer was for one TV only, asSonyhas no other stock of this refurbished model available. We apologise for
this mistake. Any payment you may have made for this will be refunded in full.
We
sincerely apologise for any inconvenience caused and as a valued customer and a
gesture of goodwill, we would like to offer you a BRAND NEW KDL-55W905ABU,
which is the same model as previously ordered, usually worth £1399 onsony.co.uk, at the discounted
price of £950, thus saving you £449. Please be informed that this offer is
valid for up to the same quantity as stated in your original order
acknowledgement email.
If you
would like to take advantage of this offer please call our contact centre on
0207 365 2413 byTuesday 15th April 2014.
Please
note due to the high demand of this product stock will not be available until
the end of April 2014.
From
YourSonyStore
Online Team”
This is a clear breach of contract made between the supplier and customer.
Sony we expect you to complete our mutual contracts to supply us with the product we ordered in good faith. You accepted our offer to buy by accepting our hard earned money.
Updates
April 8, 2014
I have been spending my time organizing our proof of purchase receipts and drafting formal inquiries to their consumer relations department. Sony is still hiding behind the claim of a website error instead of honoring the contract they took our money for. Getting ignored is frustrating but I am not letting this go until they explain how they can simply cancel legally binding orders.
April 8, 2014
Seeing so many people stand with me after Sony took our money and walked away gives me hope that we can force them to honor their commitments. We entered a contract in good faith and I am overwhelmed that so many of you refuse to let a massive corporation dismiss us this easily.
Reached 100 supporters
April 8, 2014
7 Comments
Contract is a contract. They shouldnt be allowed to just cancel orders because they messed up the website.
NEVER buying sony products again after this. disgusting how they treat customers
Sony Please Supply Us with the TV we paid for
They took the money out of my account already so how can they just say it was a mistake? Total joke.
Ridiculous customer service. If it was priced wrong that is their fault not ours. Ship the TVs!
Ordered mine and got the confirmation email. Sony needs to honor the price.
Sony Please Supply Us with the TV we paid
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Contract is a contract. They shouldnt be allowed to just cancel orders because they messed up the website.