On Saturday the 28th July 2018 a number of individuals entered into a contract with Marks & Spencer for a Needham Corner Sofa for which they advertised as reduced in their furniture sale on their website. Marks & Spencer sent out email confirmations and took monies of £137.40+ for each sofa purchased.
M&S then decided after a number of hours (it took them over 5 hours) to email selective purchasers to cancel the orders on the grounds of "technical error" or "software error". The balance of us received a generic email to call customer services as there was a problem with our orders.
M&S have also have wiped all information of any original order from our accounts without our consent and are still in possession of our money.
Do not blame us for your failed systems or pricing errors or whatever excuse you wish to bring upon us. M&S accepted the orders as a binding contract the moment they agreed to accept and be in receipt our our funds.
Accept responsibility for your failed actions and despatch what we purchased and now own according to eyes of the Law. Your name will not be cleared as a leading UK retailer until you rectify this shambolic blatant disregard for e-commerce customer service and unlawful behaviour.
Marks & Spencer - do the right thing and send the promised sofas to those that have ordered, paid and received confirmations.
If you as a consumer, like me, want justice please sign, share across social media and notify M&S.
UPDATE: Thank you to everyone who has supported the petition so far - over 100 signatures! Let's keep the pressure on M&S to resolve this issue quickly.
UPDATE: Over 250 signatures! Amazing. M&S need to see this, so please share it with them on social media and in any email correspondence you have with them.
UPDATE: Wow! A huge response to the petition - thank you! Interested to know how you're all getting on with M&S. Keep the pressure on them and let's hope they resolve this quickly.
Updates
July 31, 2018
just saw we hit 250 signatures and honestly im kind of reeling. its wild to see so many people dealing with the exact same mess from m&s so thanks for sticking with this.
Reached 250 supporters
July 29, 2018
July 29, 2018
the momentum we have right now is honestly wild. it is starting to feel like m&s cant just ignore us much longer if we keep this up.
Reached 100 supporters
July 28, 2018
July 27, 2018
we are almost at 100 signatures which will really help show m&s that we arent going anywhere. please send the link to anyone you know who cares about fair treatment and get them to sign right now.
195 Comments
My partner and I were looking forward to a new sofa that we would then move with us when we soon move in to our first home. I even emailed the CEO Steve Rowe and his people are not interested in honouring my order and don't seem to care how disappointed we are.
To rub salt in the wound M&S Twitter is refusing to acknowledge that customers deserve something to compensate them. If I make a mistake at work there is a consequence, if M&S make a mistake they will just give you an empty apology
Order cancelled on my account, not e-mailed received, so arrogant. Consumer has less and less protection especially agaiinst big company like this. The moment my order has gone through should be the moment a contract was formed. M&S customer service is non existence in this instance
Consumer betrayal. They had a previous price shown as £229 down to £137.40. How could both figures be wrong?? Took 8 hours to send cancel emails???! "immediately" - Lying to consumer again It is unhonourable to not honour this.
I assumed that because there were a number of sofas being advertised at a bargain price, the prices were a clearance sale. Surely, it's only a mistake if it's a one off? If several sofas are reduced, one assumes the price reduction is genuine!
Never got an email notification from the store, but order was cancelled. I need my purchase to be delivered
Never got the cancellation email, but I went to my order details and it has been cancelled on there. I have already arranged to take the day off work for the delivery date they arranged
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On Saturday the 28th July 2018 a number of individuals entered into a contract with Marks & Spencer for a Needham Corner Sofa for which they advertised as reduced in their furniture sale on their website. Marks & Spencer sent out email confirmations and took monies of £137.40+ for each sofa purchased.
M&S then decided after a number of hours (it took them over 5 hours) to email selective purchasers to cancel the orders on the grounds of "technical error" or "software error". The balance of us received a generic email to call customer services as there was a problem with our orders.
M&S have also have wiped all information of any original order from our accounts without our consent and are still in possession of our money.
Do not blame us for your failed systems or pricing errors or whatever excuse you wish to bring upon us. M&S accepted the orders as a binding contract the moment they agreed to accept and be in receipt our our funds.
Accept responsibility for your failed actions and despatch what we purchased and now own according to eyes of the Law. Your name will not be cleared as a leading UK retailer until you rectify this shambolic blatant disregard for e-commerce customer service and unlawful behaviour.
Marks & Spencer - do the right thing and send the promised sofas to those that have ordered, paid and received confirmations.
If you as a consumer, like me, want justice please sign, share across social media and notify M&S.
UPDATE: Thank you to everyone who has supported the petition so far - over 100 signatures! Let's keep the pressure on M&S to resolve this issue quickly.
UPDATE: Over 250 signatures! Amazing. M&S need to see this, so please share it with them on social media and in any email correspondence you have with them.
UPDATE: Wow! A huge response to the petition - thank you! Interested to know how you're all getting on with M&S. Keep the pressure on them and let's hope they resolve this quickly.
Updates
July 31, 2018
just saw we hit 250 signatures and honestly im kind of reeling. its wild to see so many people dealing with the exact same mess from m&s so thanks for sticking with this.
Reached 250 supporters
July 29, 2018
July 29, 2018
the momentum we have right now is honestly wild. it is starting to feel like m&s cant just ignore us much longer if we keep this up.
Reached 100 supporters
July 28, 2018
July 27, 2018
we are almost at 100 signatures which will really help show m&s that we arent going anywhere. please send the link to anyone you know who cares about fair treatment and get them to sign right now.
195 Comments
my partner purchased the sofa, the money was taken out of her account and she booked a delivery time (yesterday) we waited for the day and the order didnt arrive. we never received a cancellation email at all either - very poor service
My partner and I were looking forward to a new sofa that we would then move with us when we soon move in to our first home. I even emailed the CEO Steve Rowe and his people are not interested in honouring my order and don't seem to care how disappointed we are.
To rub salt in the wound M&S Twitter is refusing to acknowledge that customers deserve something to compensate them. If I make a mistake at work there is a consequence, if M&S make a mistake they will just give you an empty apology
Order cancelled on my account, not e-mailed received, so arrogant. Consumer has less and less protection especially agaiinst big company like this. The moment my order has gone through should be the moment a contract was formed. M&S customer service is non existence in this instance
Consumer betrayal. They had a previous price shown as £229 down to £137.40. How could both figures be wrong?? Took 8 hours to send cancel emails???! "immediately" - Lying to consumer again It is unhonourable to not honour this.
I assumed that because there were a number of sofas being advertised at a bargain price, the prices were a clearance sale. Surely, it's only a mistake if it's a one off? If several sofas are reduced, one assumes the price reduction is genuine!
Never got an email notification from the store, but order was cancelled. I need my purchase to be delivered
Never got the cancellation email, but I went to my order details and it has been cancelled on there. I have already arranged to take the day off work for the delivery date they arranged
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my partner purchased the sofa, the money was taken out of her account and she booked a delivery time (yesterday) we waited for the day and the order didnt arrive. we never received a cancellation email at all either - very poor service