People had already been taking advantage of this offer earlier in the day.
The offer was featured on a website called HotUkDeals, many people became aware of the offer because of this great shopping site and decided to order.
After hours of using the slow website, people finally did their orders and many (after making their order and signing up to the site... AND returning to the site after registration) found that the orders were unfulfillable and were saying the machines were out of stock!!! Why not keep the item in people's trolley while Tassimo UK make them go through a long and drawn out registration process??
Many people did manage to get their orders through... and then people started noticing that their orders "magically disappeared" from their accounts. Order status' changed from in process..to being packed to GONE!
Tassimo UK did not email them to inform them that the orders were being cancelled.
People have spend much time emailing, writing messages on Facebook and calling.. to no response!
People have had money taken from accounts and no reply from the company on the situation.
A lot of money from consumables could have been made by Tassimo UK.. However, this now seems not to be the case.
To make things "just" a bit worse, some people have received their orders!! What is the policy for people having orders cancelled and others not?? Postcode lottery??
Add to that, the Facebook page removing any comments concerning this subject.. Not a good PR exercise by Tassimo UK.
We the undersigned believe that people who ordered machines for personal use should have their orders dispatched, regardless of if the order was processed or not.. This should include the people who went through signing up to your site through the registration process to after find out the machine was then out of stock.
Tassimo UK, You have the chance to make a lot of "Angry people" "loyal customers" with just a bit of good customer service.
Yours faithfully
Andrew Madkour Ali
27 Comments
terms and conditions hav been broken due to removing orders off track and trace option on the website wehn we all should of been notified on whatbwas going to happen first. also staff all need to no the same story instead of being told a number of different storys as to what will happen next I have got emails to prove this
Wiping the order from accounts without informing customers is a breach of your terms and you have not issued refunds first. Despicable way to treat customers.
appauling customer service
appauling treatment
Vile company!!
Bad, bad customer service not happy at all
Apalling lack of customer service and communication. Will not recommend this company to friends and family.
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People had already been taking advantage of this offer earlier in the day.
The offer was featured on a website called HotUkDeals, many people became aware of the offer because of this great shopping site and decided to order.
After hours of using the slow website, people finally did their orders and many (after making their order and signing up to the site... AND returning to the site after registration) found that the orders were unfulfillable and were saying the machines were out of stock!!! Why not keep the item in people's trolley while Tassimo UK make them go through a long and drawn out registration process??
Many people did manage to get their orders through... and then people started noticing that their orders "magically disappeared" from their accounts. Order status' changed from in process..to being packed to GONE!
Tassimo UK did not email them to inform them that the orders were being cancelled.
People have spend much time emailing, writing messages on Facebook and calling.. to no response!
People have had money taken from accounts and no reply from the company on the situation.
A lot of money from consumables could have been made by Tassimo UK.. However, this now seems not to be the case.
To make things "just" a bit worse, some people have received their orders!! What is the policy for people having orders cancelled and others not?? Postcode lottery??
Add to that, the Facebook page removing any comments concerning this subject.. Not a good PR exercise by Tassimo UK.
We the undersigned believe that people who ordered machines for personal use should have their orders dispatched, regardless of if the order was processed or not.. This should include the people who went through signing up to your site through the registration process to after find out the machine was then out of stock.
Tassimo UK, You have the chance to make a lot of "Angry people" "loyal customers" with just a bit of good customer service.
Yours faithfully
Andrew Madkour Ali
27 Comments
Firstly, let me please state that i am not one of the people that ordered a machine. I was in John Lewis looking at machines last week, a friend mentioned your brand and i decided to have a quick look at your Facebook page to get some info, i did the same with Senseo too. I think it is fair to say that there are some serious issues with either the after care department or your call centre! Reading all people's comments about this whole issue has made me decide to go with any other brand than yours. The comments are awful regarding this matter and the problem with no official comment from your company just seems to be adding fuel to the fire. I will be signing this petition in solidarity with the people that you very clearly seem to be messing about.
terms and conditions hav been broken due to removing orders off track and trace option on the website wehn we all should of been notified on whatbwas going to happen first. also staff all need to no the same story instead of being told a number of different storys as to what will happen next I have got emails to prove this
Wiping the order from accounts without informing customers is a breach of your terms and you have not issued refunds first. Despicable way to treat customers.
appauling customer service
appauling treatment
Vile company!!
Bad, bad customer service not happy at all
Apalling lack of customer service and communication. Will not recommend this company to friends and family.
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Firstly, let me please state that i am not one of the people that ordered a machine. I was in John Lewis looking at machines last week, a friend mentioned your brand and i decided to have a quick look at your Facebook page to get some info, i did the same with Senseo too. I think it is fair to say that there are some serious issues with either the after care department or your call centre! Reading all people's comments about this whole issue has made me decide to go with any other brand than yours. The comments are awful regarding this matter and the problem with no official comment from your company just seems to be adding fuel to the fire. I will be signing this petition in solidarity with the people that you very clearly seem to be messing about.