Fellow Samsung S22 Ultra Users,

We have launched this petition to bring to Samsung’s attention the major screen issues plaguing a large number of Samsung S22 Ultra devices. Since May 2023, numerous users have reported that half of their device's screen exhibits extremely high brightness and washed-out colors.

See the examples here:

• https://eu.community.samsung.com/t5/galaxy-s22-ser...
• or the comments in this video h_ttps://www.youtube.com/watch?v=RYfabn3R65A

This problem can be temporarily alleviated by adjusting the screen refresh rate to 60Hz (Settings > Display > Motion smoothness > Standard). Similarly we can enable "Power saving" mode, which toggles the "standard" motion smoothness underlying the hood. All these are merely band-aid solutions, not a fix. The color accuracy is still off and the status bar flickers from time to time.

The timing and patterns of these reported issues point to a possible firmware update or factory defect as the underlying cause. Users noticed this problem following a firmware update in May, suggesting a likely correlation between the update and the screen defect. This suggesting that this isn't an isolated incident or an issue caused by individual user errors.

Similar issues have been seen in S22 Ultra (believed to be another variant) in 2022: https://www.getdroidtips.com/samsung-s22-plus-scre... and also in other models https://tnp.straitstimes.com/news/singapore/more-u...

In situations where a fault occurs due to a manufacturing or design error, or any actions of the manufacturer (such as firmware update) the manufacturer should be responsible for resolving the issue, even outside of the standard warranty period.

We therefore call upon Samsung Electronics to take immediate and comprehensive action to address this widespread issue. We request that Samsung:

1. Recognize this widespread issue as a firmware or hardware defect, not a series of isolated, user-caused problems.
2. Provide all affected users with an appropriate resolution, whether through software fixes, replacements, or repairs, at no cost to the consumer, irrespective of the warranty status of the devices.
3. Reimburse any user who has independently incurred repair costs due to this defect.
4. Improve their quality control procedures to prevent such issues from arising in the future.

By signing this petition, you are standing up for consumer rights and holding corporations like Samsung accountable for this screen issue on S22 Ultra and should bear the fixing costs, regardless the warranty period of the device. Let's ensure that our voices are heard and that we receive the resolution we deserve. Please share this petition with your networks and on your social media platforms to increase its reach and impact.

Please also share this screen issue with the Samsung Official social media page like Facebook, Twitter, and etc of your country/region, to let them aware of this issue and to release a firmware sooner to fix this issue.

Thank you for your support and solidarity in this matter.