Since the removal of Avon's phone lines, there has been increased pressure on reps being able to run their business smoothly.
Phone lines are vital for when issues arise, especially when they are time sensitive.
Waiting days on end for an AI reply to a WhatsApp is simply not good enough - bring back real people on the end of the phone.
Updates
Reached 100 supporters
May 16, 2026
133 Comments
WhatsApp takes days to resolve the simplest query - gaps of at least 8 hours between replies. For a simple reorder of lost parcel. The hilarious thing is I got the problem resolved by Evri quicker and we all know how bad Evri are! Under the old phone system my query would’ve been resolved within half an hour max.
Please re-open the call centre phone lines. Reps need to speak to a human being with some issues. The WhatsApp method isn't acceptable with long delays in getting a reply and then having to start the message thread all over again.
Yes we need someone to talk to. I’ve just put in a question and despite me explaining in full, putting five pictures of invoice, broken box etc, they then ask if I have received a totally different order number. Just explained for the third time
The stress it has caused me not being able to talk to someone when I had 3 separate boxes of brochures not delivered but returned to Avon is seriously making me consider giving up selling Avon after 40 years
The phone lines are a much needed facility. All big companies have them , it makes our job alot easier if we can speak to someone straight away instead of having to wait hours for someone to get back to us. It is also more professional.
Without just waste of time for everybody.They are not answer as it was promised and their answer most of the time useless and takes ages.
As a rep of over fifty years can't understand why we cannot speak to someone on the phone. It would make things so much easier.
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Since the removal of Avon's phone lines, there has been increased pressure on reps being able to run their business smoothly.
Phone lines are vital for when issues arise, especially when they are time sensitive.
Waiting days on end for an AI reply to a WhatsApp is simply not good enough - bring back real people on the end of the phone.
Updates
Reached 100 supporters
May 16, 2026
133 Comments
Avon business need a reliable landline reinstalled to stay in contact with customers, process orders, and provide dependable service. A landline is especially important during poor mobile signal or internet outages.
WhatsApp takes days to resolve the simplest query - gaps of at least 8 hours between replies. For a simple reorder of lost parcel. The hilarious thing is I got the problem resolved by Evri quicker and we all know how bad Evri are! Under the old phone system my query would’ve been resolved within half an hour max.
Please re-open the call centre phone lines. Reps need to speak to a human being with some issues. The WhatsApp method isn't acceptable with long delays in getting a reply and then having to start the message thread all over again.
Yes we need someone to talk to. I’ve just put in a question and despite me explaining in full, putting five pictures of invoice, broken box etc, they then ask if I have received a totally different order number. Just explained for the third time
The stress it has caused me not being able to talk to someone when I had 3 separate boxes of brochures not delivered but returned to Avon is seriously making me consider giving up selling Avon after 40 years
The phone lines are a much needed facility. All big companies have them , it makes our job alot easier if we can speak to someone straight away instead of having to wait hours for someone to get back to us. It is also more professional.
Without just waste of time for everybody.They are not answer as it was promised and their answer most of the time useless and takes ages.
As a rep of over fifty years can't understand why we cannot speak to someone on the phone. It would make things so much easier.
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Avon business need a reliable landline reinstalled to stay in contact with customers, process orders, and provide dependable service. A landline is especially important during poor mobile signal or internet outages.