Bring Back Vivant’s Professional Wholesale Ordering Portal
A Petition from Licensed Estheticians and Vivant Skincare Professionals
We, the undersigned skincare professionals, are requesting that Vivant Skincare reinstate its online wholesale ordering portal for licensed estheticians and professional accounts.
Approximately one year ago, Vivant’s wholesale ordering website was taken offline for what was initially communicated as maintenance. Since then, professionals have been required to place wholesale orders directly through their sales representatives, with no self-service ordering alternative.
While we appreciate the relationships we have with our representatives, this system has created unnecessary challenges for the businesses that carry and recommend Vivant products.
As independent business owners, we need the ability to manage our inventory independently, efficiently, and on our own schedules.
Currently, placing an order requires contacting a representative, waiting for a response, and relying on someone else to process the transaction. In some cases, this can take several days, delaying inventory replenishment and potentially affecting our ability to provide clients with the products they need.
For professionals managing busy treatment schedules, retail inventory, and client care, this process is neither practical nor sustainable.
We are licensed professionals and business owners. We should not have to request assistance simply to purchase products from a brand we have already established a wholesale relationship with.
We are asking Vivant Skincare to:
- Reinstate the professional wholesale ordering portal, allowing approved accounts to place orders independently, 24 hours a day.
- Provide transparent wholesale pricing and real-time product availability, so professionals can make informed purchasing decisions without waiting for a representative.
- Streamline order processing and communication, ensuring professionals can replenish inventory promptly and reliably.
- Communicate a clear plan and timeline for restoring independent wholesale ordering capabilities.
We value Vivant’s formulations, education, and commitment to professional skincare. Many of us have invested significant time and resources into incorporating Vivant products into our treatment protocols, retail offerings, and client homecare routines.
Our request comes from a desire to continue supporting the brand without unnecessary barriers to doing business.
A professional skincare company should empower the professionals who support it.
We respectfully urge Vivant Skincare to listen to its professional partners and restore an accessible, independent wholesale ordering experience.
Signed,
Licensed Estheticians, Skincare Professionals, and Vivant Wholesale Account Holders
10 Comments
Need!!! Running a business is hard enough, having access to online ordering as needed is extremely valuable. The reps are wonderful but it’s immensely easier to just sit and make an order.
It’s so inconvenient and time consuming to have to order through a rep. As business owners time is money, and text messages and emails to reps do slip through where I have to then check if the order was actually processed. I would actually spend MORE money with vivant if I didn’t have the hassle of going through a rep.
It is detrimental that we have the online ordering platform back. It is too time consuming relying on reps to place our orders and having to wait sometimes days for a response back. We need to have the opportunity to place an order whenever we can and not have to worry about delayed shipping because a rep is out of town, tired or etc. (case stated)
Ive had trouble with my rep processing the card on file BEFORE I agree that I want the order. I'd prefer to see the total of each product alongside total price. Bring back the site
I’ve had issues with cards and I like being able to have completely control of what I order and how much it’s going to be and deciding what I keep and take out versus going back and forth with a rep.
It’s important for order tracking, and frankly it doesn’t fit the needs of my business - my reps keep changing and orders are delayed to wait for next business day (im a night esti) and when the rep sees it.
Convenience, calculating cart total with ease prior to ordering, not having to contact a rep during business hours to order when I am working hands on with clients.
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Bring Back Vivant’s Professional Wholesale Ordering Portal
A Petition from Licensed Estheticians and Vivant Skincare Professionals
We, the undersigned skincare professionals, are requesting that Vivant Skincare reinstate its online wholesale ordering portal for licensed estheticians and professional accounts.
Approximately one year ago, Vivant’s wholesale ordering website was taken offline for what was initially communicated as maintenance. Since then, professionals have been required to place wholesale orders directly through their sales representatives, with no self-service ordering alternative.
While we appreciate the relationships we have with our representatives, this system has created unnecessary challenges for the businesses that carry and recommend Vivant products.
As independent business owners, we need the ability to manage our inventory independently, efficiently, and on our own schedules.
Currently, placing an order requires contacting a representative, waiting for a response, and relying on someone else to process the transaction. In some cases, this can take several days, delaying inventory replenishment and potentially affecting our ability to provide clients with the products they need.
For professionals managing busy treatment schedules, retail inventory, and client care, this process is neither practical nor sustainable.
We are licensed professionals and business owners. We should not have to request assistance simply to purchase products from a brand we have already established a wholesale relationship with.
We are asking Vivant Skincare to:
- Reinstate the professional wholesale ordering portal, allowing approved accounts to place orders independently, 24 hours a day.
- Provide transparent wholesale pricing and real-time product availability, so professionals can make informed purchasing decisions without waiting for a representative.
- Streamline order processing and communication, ensuring professionals can replenish inventory promptly and reliably.
- Communicate a clear plan and timeline for restoring independent wholesale ordering capabilities.
We value Vivant’s formulations, education, and commitment to professional skincare. Many of us have invested significant time and resources into incorporating Vivant products into our treatment protocols, retail offerings, and client homecare routines.
Our request comes from a desire to continue supporting the brand without unnecessary barriers to doing business.
A professional skincare company should empower the professionals who support it.
We respectfully urge Vivant Skincare to listen to its professional partners and restore an accessible, independent wholesale ordering experience.
Signed,
Licensed Estheticians, Skincare Professionals, and Vivant Wholesale Account Holders
10 Comments
bc why can customers buy online, but as a licensed wholesaler who recommends these products daily, i can’t order online ? running a small business as a solo esthetician is challenging enough.
Need!!! Running a business is hard enough, having access to online ordering as needed is extremely valuable. The reps are wonderful but it’s immensely easier to just sit and make an order.
It’s so inconvenient and time consuming to have to order through a rep. As business owners time is money, and text messages and emails to reps do slip through where I have to then check if the order was actually processed. I would actually spend MORE money with vivant if I didn’t have the hassle of going through a rep.
It is detrimental that we have the online ordering platform back. It is too time consuming relying on reps to place our orders and having to wait sometimes days for a response back. We need to have the opportunity to place an order whenever we can and not have to worry about delayed shipping because a rep is out of town, tired or etc. (case stated)
Ive had trouble with my rep processing the card on file BEFORE I agree that I want the order. I'd prefer to see the total of each product alongside total price. Bring back the site
I’ve had issues with cards and I like being able to have completely control of what I order and how much it’s going to be and deciding what I keep and take out versus going back and forth with a rep.
It’s important for order tracking, and frankly it doesn’t fit the needs of my business - my reps keep changing and orders are delayed to wait for next business day (im a night esti) and when the rep sees it.
Convenience, calculating cart total with ease prior to ordering, not having to contact a rep during business hours to order when I am working hands on with clients.
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bc why can customers buy online, but as a licensed wholesaler who recommends these products daily, i can’t order online ? running a small business as a solo esthetician is challenging enough.