We the residents of the Novel River Oaks wish to express our frustration and disappointment with Fetch, the package delivery service used by the building, and we call upon the building's owners and decision makers to find an alternative solution immediately to ensure that our packages are delivered in a timely manner.
We have had numerous negative experiences with Fetch including:
- Late delivery
- No delivery and lost packages without accountability
- Lack of responsive customer service
We were never given the option to opt-in or out of this service, nor were we informed by building management that this was going to be a required inconvenience when deciding whether to move in. However, we are being charged a monthly fee - on top of rent and other fees - for a service we do not want or need, and which routinely delays or prevents us from receiving our packages.
We find the situation unacceptable. Many of us pay for services such as Amazon Prime, which normally ensures prompt delivery of packages. However, Fetch completely undermines and negates the benefits of these services. Additionally, some of us order medicines through the mail that must be received in a prompt manner, and more than once, these important packages have been either delayed or lost by Fetch at a significant financial and psychological cost to ourselves. Attempts to find out packages run into an unresponsive and unaccountable customer service system that fails to address our problems, leading some of us to have to reorder our packages at our own expense, only to face the same problems once again.
We recognize that our building managers are attempting to address this issue and we as resident want to express our complete support for their efforts. We are tired of the extra cost, energy, and stress that Fetch has placed upon us, and we demand a solution.
Updates
August 7, 2022
The momentum behind this petition proves that we are through with letting management hide behind the incompetence of Fetch. These building owners need to stop ignoring our property and our peace of mind because the pressure is only getting stronger.
7 Comments
I have lost more than 5 packages and have received countless packages damaged, opened, with black marks all over the boxes as if they had been run over. Items inside no longer issuable. I am still waiting for multiple packages said to have been delivered March 16th.
business model is too complicated for simple delivery of packages…sign on with PW, schedule delivery within set window, frequent rescheduling…too complicated…not worth the monthly cost…I never chose this service…it was forced on me…
I don’t have a problem with service, but believe this is a management cost and not individual cost!
I’m in apartment 437, and fetch is kind of the worst
Fetch sucks and is always late
Late package delivery
Sign Petition
We never post to your account. Social sign-in is used only to verify your signature.
Add a comment?
Your signature will be added via . Tell others why you're signing — it's optional.
By signing, you accept iPetitions Terms of Service and Privacy Policy.
Share Petition
Don't stop at signing, share the petition link with friends to multiply our impact
Copy link or share directly
We the residents of the Novel River Oaks wish to express our frustration and disappointment with Fetch, the package delivery service used by the building, and we call upon the building's owners and decision makers to find an alternative solution immediately to ensure that our packages are delivered in a timely manner.
We have had numerous negative experiences with Fetch including:
- Late delivery
- No delivery and lost packages without accountability
- Lack of responsive customer service
We were never given the option to opt-in or out of this service, nor were we informed by building management that this was going to be a required inconvenience when deciding whether to move in. However, we are being charged a monthly fee - on top of rent and other fees - for a service we do not want or need, and which routinely delays or prevents us from receiving our packages.
We find the situation unacceptable. Many of us pay for services such as Amazon Prime, which normally ensures prompt delivery of packages. However, Fetch completely undermines and negates the benefits of these services. Additionally, some of us order medicines through the mail that must be received in a prompt manner, and more than once, these important packages have been either delayed or lost by Fetch at a significant financial and psychological cost to ourselves. Attempts to find out packages run into an unresponsive and unaccountable customer service system that fails to address our problems, leading some of us to have to reorder our packages at our own expense, only to face the same problems once again.
We recognize that our building managers are attempting to address this issue and we as resident want to express our complete support for their efforts. We are tired of the extra cost, energy, and stress that Fetch has placed upon us, and we demand a solution.
Updates
August 7, 2022
The momentum behind this petition proves that we are through with letting management hide behind the incompetence of Fetch. These building owners need to stop ignoring our property and our peace of mind because the pressure is only getting stronger.
7 Comments
I have had multiple packages get lost, get delayed for multiple days, even after they were reported to me as already delivered. Customer service is nonexistent—if you have an issue there is no recourse. I could never get anyone to answer my calls or emails. I pay for Amazon prime one day or same day delivery, and even when the packages arrive the same day, fetch almost always decides not to deliver until the next day. Why do we pay extra for an inferior service that creates a problem where none need exist?
I have lost more than 5 packages and have received countless packages damaged, opened, with black marks all over the boxes as if they had been run over. Items inside no longer issuable. I am still waiting for multiple packages said to have been delivered March 16th.
business model is too complicated for simple delivery of packages…sign on with PW, schedule delivery within set window, frequent rescheduling…too complicated…not worth the monthly cost…I never chose this service…it was forced on me…
I don’t have a problem with service, but believe this is a management cost and not individual cost!
I’m in apartment 437, and fetch is kind of the worst
Fetch sucks and is always late
Late package delivery
Help this petition grow
Share it with friends to help reach 50 signatures.
Sign Petition
We never post to your account. Social sign-in is used only to verify your signature.
Add a comment?
Your signature will be added via .
Tell others why you're signing — it's optional.
Signing with Google or Facebook verifies your signature instantly — no email needed.
By signing, you accept iPetitions Terms of Service and Privacy Policy.
Share Petition
Don't stop at signing, share the petition link with friends to multiply our impact
Petitions like this
Other petitions you might want to support
Scan to share
Anyone who scans this can sign the petition.
I have had multiple packages get lost, get delayed for multiple days, even after they were reported to me as already delivered. Customer service is nonexistent—if you have an issue there is no recourse. I could never get anyone to answer my calls or emails. I pay for Amazon prime one day or same day delivery, and even when the packages arrive the same day, fetch almost always decides not to deliver until the next day. Why do we pay extra for an inferior service that creates a problem where none need exist?