Grainne Mitchell 0

Fireside Norterra Community Concerns

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July, 2015

To whom it may concern,

The purpose of this letter is to bring to your attention that the Home Owners of Fireside Norterra have numerous concerns about the current leadership of our community. Over the course of the last several months our once beloved community has become a polarized and frustrating experience. The community members at large have had apprehensions for months, and overall morale is at an all-time low. We feel that we are left with no choice but to petition the HOA to consider new onsite management - with personnel that have experience in running a first rate community. We all built our homes within this community because of the promise of the community, and we believe that this community is at risk.

We cite the following items as examples of our concern(s):

Ø No experience

Ø No customer service or community facing skill

Ø Email communication is severely lacking

o Intermittent response to direct emails

o Mass emails poorly written, attachments fail

Ø Significant attrition within community center staff

Ø Meeting schedules not provided

Ø No annual survey

Ø Website is outdated and inaccurate

Ø Promises of Events – No results

o We would encourage management to network with Fireside Desert Ridge for ideas

Ø No support for community requests (ex: Hazel Penner lemonade stand)

Ø Facility Maintenance

o Pool is dirty

o Lighting broken/exposed sockets

o Center bathrooms are filthy

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