FCA originally stated they would be working on a timeline to release the Android Auto/Apple Carplay updates for the UConnect 8.4 devices for 2014-2015. They have gone back and said that they will no longer be doing this due to hardware differences. In the ever growing industry of technology, this is unacceptable. We FCA customers have spend thousands of dollars on these brand new vehicles. Some even pay monthly fee for UConnect services. This considered, the fact that no software update will be issues to support these updated technologies feels like a scam. Customers have been given no details to the technical limitations of the 2014-15 models, other than older hardware, which makes it seem as though FCA simply doesn't want to invest the money in past customers who have already paid the price. Sign the petition and let your voice be heard!
FCA, support your customers and they will stay your customers for years to come!
Updates
July 19, 2016
Reaching this level of engagement confirms that many of you feel the same frustration regarding the lack of support for our vehicle interfaces. It is encouraging to see this collective desire for accountability from the manufacturer regarding the technology we use every day.
25 Comments
I recently bought my first Jeep product and I've not been very impressed with their level of support. I too anxiously awaited the Apple Car Play update, ad, if they have now decided no to provide said update, then Jeep should at their expense replace my current hardware with the new compatible hardware to make good on their claims.
I'm appalled at this. Especially at the fact they made the voice to text a cloud based, pay for feature vs built into the unit. Feel like they're just after extra money....unlike Ford who gave everyone Siri eyes free recently.
I have a 2017 ram an I'm shocked that I don't have it.
I have a 2016 RAM 1500 and not having Apple Carplay or Android Auto (and apparently no designs on adding them) is stunningly poor design and customer support. Apple Carplay and Android Auto need to be added ASAP!
This would be a great move by FCA.
I bought a 2016 Ram 1500 Crew Cab Limited $63K and you guys can't even update the software to include Android Auto? This is my 3rd Ram and my last if you don't fix this!
FCA's stated reason for not upgrading UConnect older than 2016 models is a totally bogus "reason". They are simply being shady with their updates because most customers simply won't know any better and they will just let it slide. FCA just doesn't want to bother. The 2015 UConnect 8.4 in my Durango is more than capable of handling Android Auto because it already does all the stuff it handles now. This situation is just bad customer service FCA! Shame on you all!
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FCA originally stated they would be working on a timeline to release the Android Auto/Apple Carplay updates for the UConnect 8.4 devices for 2014-2015. They have gone back and said that they will no longer be doing this due to hardware differences. In the ever growing industry of technology, this is unacceptable. We FCA customers have spend thousands of dollars on these brand new vehicles. Some even pay monthly fee for UConnect services. This considered, the fact that no software update will be issues to support these updated technologies feels like a scam. Customers have been given no details to the technical limitations of the 2014-15 models, other than older hardware, which makes it seem as though FCA simply doesn't want to invest the money in past customers who have already paid the price. Sign the petition and let your voice be heard!
FCA, support your customers and they will stay your customers for years to come!
Updates
July 19, 2016
Reaching this level of engagement confirms that many of you feel the same frustration regarding the lack of support for our vehicle interfaces. It is encouraging to see this collective desire for accountability from the manufacturer regarding the technology we use every day.
25 Comments
As a techie i know the lame excuse of different hardware is a lie. Apple does (did) the same crap but the difference is an iphone costs exponentially less to replace. If different hardware really made that much of a difference then microsoft 10 wouldnt be able to run on a computer oroginally meant for xp. I just purchased a fully loaded 200c awd and im pretty upset I can't have android auto...hyundai just issued an update to some of their radios to add carplay and ford has been adding in features for vehicles 3 to 5 years old now...
I recently bought my first Jeep product and I've not been very impressed with their level of support. I too anxiously awaited the Apple Car Play update, ad, if they have now decided no to provide said update, then Jeep should at their expense replace my current hardware with the new compatible hardware to make good on their claims.
I'm appalled at this. Especially at the fact they made the voice to text a cloud based, pay for feature vs built into the unit. Feel like they're just after extra money....unlike Ford who gave everyone Siri eyes free recently.
I have a 2017 ram an I'm shocked that I don't have it.
I have a 2016 RAM 1500 and not having Apple Carplay or Android Auto (and apparently no designs on adding them) is stunningly poor design and customer support. Apple Carplay and Android Auto need to be added ASAP!
This would be a great move by FCA.
I bought a 2016 Ram 1500 Crew Cab Limited $63K and you guys can't even update the software to include Android Auto? This is my 3rd Ram and my last if you don't fix this!
FCA's stated reason for not upgrading UConnect older than 2016 models is a totally bogus "reason". They are simply being shady with their updates because most customers simply won't know any better and they will just let it slide. FCA just doesn't want to bother. The 2015 UConnect 8.4 in my Durango is more than capable of handling Android Auto because it already does all the stuff it handles now. This situation is just bad customer service FCA! Shame on you all!
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As a techie i know the lame excuse of different hardware is a lie. Apple does (did) the same crap but the difference is an iphone costs exponentially less to replace. If different hardware really made that much of a difference then microsoft 10 wouldnt be able to run on a computer oroginally meant for xp. I just purchased a fully loaded 200c awd and im pretty upset I can't have android auto...hyundai just issued an update to some of their radios to add carplay and ford has been adding in features for vehicles 3 to 5 years old now...