Paying a premium for a ‘luxury house’ at Conningbrook Lakes? Read on!

The Conningbrook Lakes development in Ashford is beautiful, but the quality of the properties is shocking. There have been building regulations breaches regarding lighting and mobility access, breaking of planning permission, and lack of disabled access to many properties, rendering wheelchair users stranded in their own homes. Directors of both Latimer (part of the Clarion Housing Group) and Chartway have repeatedly ignored us.

Latimer and Chartway have absolutely no regard for their customers, with most homeowners being repeatedly ignored for up to 2 years.

Construction issues such as sewerage leaks, faulty electrics, front doors that do not close, damp, gardens having to be dug up due to mistakes and holes in the internal floors are just some of the problems. These have been repeatedly reported to Latimer and Chartway, with some people having to wait over 2 years to even have the problem acknowledged. This simply isn’t good enough.

We, the undersigned, believe we have waited long enough and demand that action is taken to not only address all of our issues within 28 days of this petition, but also to have direct contact from Latimer to each and every property so that the issues can be logged by a senior member of staff and monitored, with compensation paid to those most impacted.

If action is not taken we intend to start a Group Litigation Order against Latimer and Chartway.