Residents of Repton Park, who have purchased homes from Taylor Wimpey, have repeatedly expressed dissatisfaction with the estate maintenance service provided by Chamonix Estates. Despite repeated complaints from multiple residents, little has been done to address concerns, rectify issues, or provide transparent information regarding the extent of their services and how monies paid contribute to these.
Concerns include, but are not limited to:
- Lack of weeding, and care for planted areas
- Pest issues that were not identified by Chamonix representatives, leading to infestation and invasion of privately-owned garden space and homes
- High costs associated with services which are considered unsatisfactory
- Lack of transparency with regard to costs for services
- Poor customer service, and unwillingness to help resolve concerns productively
We, the below signed residents, ask that Chamonix Estates:
- Provide transparent information regarding the services rendered, including a recorded history of services carried out, with evidence of any works done; and, a cost estimate of these works, and details of actual spend; and clarity with regard to how under- or over-spend is managed
- Review the cost structure associated with these services, which we consider to be excessive for the poor quality of service, and space that is curated
- Ask that poor customer service representation be addressed, to improve the timeliness of responses to complaints, and ensure that they are handled appropriately, and in a constructive manner
- Ask that a full report of the meeting held on the 30th be developed by Chamonix Estates, detailing SMART objectives and actions that will be taken to achieve these
- Ask that details of a third-party ombudsman and Chamonix corporate representative (senior to regional management) be provided so that residents may escalate complaints if they are unsatisfied with continued service, and/or feel an impasse has been reached between parties
Updates
May 9, 2019
Chamonix Estates continues to ignore our demands for transparency while our gardens fall into ruin and pests invade our homes. I am currently compiling every single case of their negligence to shove in their faces during our next confrontation. They think their silence will make us disappear but they have no idea how wrong they are.
May 9, 2019
Chamonix Estates has been ignoring us for too long but this massive wave of support proves they cannot sweep our frustration under the rug anymore. We have the momentum now to force them into total transparency about where our money is actually going.
19 Comments
Chamonix Estates do not maintain any of the recreational areas to my satisfaction I’ve seen them twice in a whole year! I’ve given up waiting for them to weed the front of my house so I’ve been doing that since I moved in. I have also had to cut the plants down to a reasonable height as they have left the place looking untidy. I am less than happy to be charged these extortionate prices for absolutely no work, something needs to change.
Another unhappy shorelark resident, flat owners pay maintenance and yearly ground fees. I’m very interested to know why we pay a ground fee that seems to cover the same as our extortionate maintenance fees
Absolutely fed up of continuing to complain. I have been told the garden should be maintained fortnightly in the summer. It’s only been done twice in 18 months!
I've contacted them a few times to complain about the lack of any services we receive. I've actually started doing the weeding for the areas near my parking space as they no longer clear the area. My yearly monies still conti ue to go up for very little evidence of what they do and when. They're very rarely seen in our parking area.
Why should we pay extortionate management fees in a FREEHOLD property when Chamonix have literally done nothing for the last two years. We need this to stop!!
They’re in breach of contract as not providing a service for the money they receive
Really not happy that we paid the first year and they done nothing no looking after anything just shows why would they have different people now. And I still would like better flowers outside my house as it’s not attractive thank you
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Residents of Repton Park, who have purchased homes from Taylor Wimpey, have repeatedly expressed dissatisfaction with the estate maintenance service provided by Chamonix Estates. Despite repeated complaints from multiple residents, little has been done to address concerns, rectify issues, or provide transparent information regarding the extent of their services and how monies paid contribute to these.
Concerns include, but are not limited to:
- Lack of weeding, and care for planted areas
- Pest issues that were not identified by Chamonix representatives, leading to infestation and invasion of privately-owned garden space and homes
- High costs associated with services which are considered unsatisfactory
- Lack of transparency with regard to costs for services
- Poor customer service, and unwillingness to help resolve concerns productively
We, the below signed residents, ask that Chamonix Estates:
- Provide transparent information regarding the services rendered, including a recorded history of services carried out, with evidence of any works done; and, a cost estimate of these works, and details of actual spend; and clarity with regard to how under- or over-spend is managed
- Review the cost structure associated with these services, which we consider to be excessive for the poor quality of service, and space that is curated
- Ask that poor customer service representation be addressed, to improve the timeliness of responses to complaints, and ensure that they are handled appropriately, and in a constructive manner
- Ask that a full report of the meeting held on the 30th be developed by Chamonix Estates, detailing SMART objectives and actions that will be taken to achieve these
- Ask that details of a third-party ombudsman and Chamonix corporate representative (senior to regional management) be provided so that residents may escalate complaints if they are unsatisfied with continued service, and/or feel an impasse has been reached between parties
Updates
May 9, 2019
Chamonix Estates continues to ignore our demands for transparency while our gardens fall into ruin and pests invade our homes. I am currently compiling every single case of their negligence to shove in their faces during our next confrontation. They think their silence will make us disappear but they have no idea how wrong they are.
May 9, 2019
Chamonix Estates has been ignoring us for too long but this massive wave of support proves they cannot sweep our frustration under the rug anymore. We have the momentum now to force them into total transparency about where our money is actually going.
19 Comments
Residents need to document the issues and then challenge Chamonix on the services they have provided and agree terms for a refund. Houses on Repton are still being built and sold so the developers need to intervene or there could be an impact on their sales
Chamonix Estates do not maintain any of the recreational areas to my satisfaction I’ve seen them twice in a whole year! I’ve given up waiting for them to weed the front of my house so I’ve been doing that since I moved in. I have also had to cut the plants down to a reasonable height as they have left the place looking untidy. I am less than happy to be charged these extortionate prices for absolutely no work, something needs to change.
Another unhappy shorelark resident, flat owners pay maintenance and yearly ground fees. I’m very interested to know why we pay a ground fee that seems to cover the same as our extortionate maintenance fees
Absolutely fed up of continuing to complain. I have been told the garden should be maintained fortnightly in the summer. It’s only been done twice in 18 months!
I've contacted them a few times to complain about the lack of any services we receive. I've actually started doing the weeding for the areas near my parking space as they no longer clear the area. My yearly monies still conti ue to go up for very little evidence of what they do and when. They're very rarely seen in our parking area.
Why should we pay extortionate management fees in a FREEHOLD property when Chamonix have literally done nothing for the last two years. We need this to stop!!
They’re in breach of contract as not providing a service for the money they receive
Really not happy that we paid the first year and they done nothing no looking after anything just shows why would they have different people now. And I still would like better flowers outside my house as it’s not attractive thank you
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Residents need to document the issues and then challenge Chamonix on the services they have provided and agree terms for a refund. Houses on Repton are still being built and sold so the developers need to intervene or there could be an impact on their sales