Nick Hull 0

Broadband in Aldermere, Cheshunt

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Since moving in to the Crest Nicholson Aldermere development in Cheshunt over the last two years, we have all noticed extremely poor internet speeds, as low as 1mbps on most days. As more new residents move in, this has become noticeably worse, making it all but unusable now. Enough is enough. We are all paying for services we cannot use. BT have investigated the issue and determined that it is due to the distance of the green street cabinet in Brookfield Lane west, from our properties, as copper cable was installed which isn't designed to cover such distances. They have also admitted that upgrading the street cabinet to the fibre network would, with a subsequent upgrade to a fibre service (such as Sky, BT or others) immediately increase speeds dramatically. The Waltham Cross exchange, which we all connect to, has been upgraded to fibre, as have the streets either side of Aldermere. BT have no current plans to upgrade the street cabinet and will not say how long it would be or even if they will do it. Crest Nicholson have declined to help, blaming BT, but admit the didn't ever test the connection when the development was starting to be built.They also failed to invite in Virgin Media, so we have no alternative to BT cabling. We the undersigned, all residents of the Aldermere development, collectively request the assistance of our local councillors, Crest Nicholson and BT to resolve the issue on our behalf and to ensure the street cabinet is upgraded to the fibre network. We urge you to take action on our behalf.

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