Bell finally agreed to upgrade the local infrastructure and start providing the speeds we are actually paying for. It has been a long and draining fight but our persistence forced them to acknowledge us. I will be watching the lines closely to make sure they follow through on their promises.
August 27, 2018
Final supporters
The internet speeds and service offered by BELL in Constance and Buckhams Bay and surrounding areas, including Dunrobin, Fitzroy Harbour and most of West Carleton, Ontario, have been deteriorating in the past year. Many are paying high speed prices but are not even getting dial-up mbps.
BELL customer service is wrought with delays, incorrect information and no solutions.
We want to let Bell know that a vast majority of their customers here in Constance and Buckhams Bay and surrounding areas, are getting far less than they pay for and are tired of getting the run around. We understand that being a rural area, it is a bit more difficult to have the necessary infrastructure BUT we NEED to have a usable internet service.
We need BELL to make an asserted effort to resolve these problems and ensure that we can get at least 5 to 10 mbps on our high speed lines. As a rural area, we need our internet even more than city dwellers do, since we are removed from public WiFi, and we do a lot of business, shopping and socializing on the World Wide Web. We need to be able to access the internet to be able to participate in the digital world, without having to increase our data on our phones.
WE NEED BELL TO LISTEN!
Updates
Reached 250 supporters
August 19, 2018
July 14, 2017
The silence from Bell continues while the connection speeds in our neighborhoods drop even further. I have spent the last few days documenting the disconnects to show them exactly what we are dealing with every single day. We are staying on this until someone finally decides to answer.
Reached 100 supporters
November 5, 2016
185 Comments
Although I have passably good speeds with DSL, I Run a business out of my home and need much higher speeds and a more reliable signal, since I end up connecte to the web, but with no Internet connectivity. Numerous calls to Bell and a new modem/router have not solved this problem.
I pay almost a $100 every month. And everyday the internet has to be reset or goes down for an hour. Can't download movies even tho we are supposed to have the fastest download and upload speed available cat even do a iTunes song without it taking 20 mins.
Very tired of paying the high rates and receiving terrible service. After many, many,many calls and service techs to our home , they did admit that the infrastructure cannot support the "high speed" service we have been paying for.
With poor Internet connection,poor customer service ,makes difficult for any business to survive in rural area ,Constance Bay badly in need for essential health care services and Bell Canada not helping at all the opposite is putting people lives at risk .
If Bell is rewiring the Bay why not Fibre? Even the Bell service folks don't know why. Web pages demand more bandwidth and the phone lines are maxed out. In a year or two our service will be obsolete and we'll be denied access to rich content offered to city individuals who pay the same rates.
Can’t record and watch hockey with their service and they can’t fix it.
Get better services to Fitzroy. We are part of the city of Ottawa. Unacceptable!!
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Bell finally agreed to upgrade the local infrastructure and start providing the speeds we are actually paying for. It has been a long and draining fight but our persistence forced them to acknowledge us. I will be watching the lines closely to make sure they follow through on their promises.
August 27, 2018
Final supporters
The internet speeds and service offered by BELL in Constance and Buckhams Bay and surrounding areas, including Dunrobin, Fitzroy Harbour and most of West Carleton, Ontario, have been deteriorating in the past year. Many are paying high speed prices but are not even getting dial-up mbps.
BELL customer service is wrought with delays, incorrect information and no solutions.
We want to let Bell know that a vast majority of their customers here in Constance and Buckhams Bay and surrounding areas, are getting far less than they pay for and are tired of getting the run around. We understand that being a rural area, it is a bit more difficult to have the necessary infrastructure BUT we NEED to have a usable internet service.
We need BELL to make an asserted effort to resolve these problems and ensure that we can get at least 5 to 10 mbps on our high speed lines. As a rural area, we need our internet even more than city dwellers do, since we are removed from public WiFi, and we do a lot of business, shopping and socializing on the World Wide Web. We need to be able to access the internet to be able to participate in the digital world, without having to increase our data on our phones.
WE NEED BELL TO LISTEN!
Updates
Reached 250 supporters
August 19, 2018
July 14, 2017
The silence from Bell continues while the connection speeds in our neighborhoods drop even further. I have spent the last few days documenting the disconnects to show them exactly what we are dealing with every single day. We are staying on this until someone finally decides to answer.
Reached 100 supporters
November 5, 2016
185 Comments
We live on Torbolton and find the Bell service fluctuates. Sometimes it's at best ok, but as soon as the kids get home with their cell phones and laptops, forget it. Also, no way anyone can use the internet if someone in the house is using Netflix. Speeds grind to almost 0.
Although I have passably good speeds with DSL, I Run a business out of my home and need much higher speeds and a more reliable signal, since I end up connecte to the web, but with no Internet connectivity. Numerous calls to Bell and a new modem/router have not solved this problem.
I pay almost a $100 every month. And everyday the internet has to be reset or goes down for an hour. Can't download movies even tho we are supposed to have the fastest download and upload speed available cat even do a iTunes song without it taking 20 mins.
Very tired of paying the high rates and receiving terrible service. After many, many,many calls and service techs to our home , they did admit that the infrastructure cannot support the "high speed" service we have been paying for.
With poor Internet connection,poor customer service ,makes difficult for any business to survive in rural area ,Constance Bay badly in need for essential health care services and Bell Canada not helping at all the opposite is putting people lives at risk .
If Bell is rewiring the Bay why not Fibre? Even the Bell service folks don't know why. Web pages demand more bandwidth and the phone lines are maxed out. In a year or two our service will be obsolete and we'll be denied access to rich content offered to city individuals who pay the same rates.
Can’t record and watch hockey with their service and they can’t fix it.
Get better services to Fitzroy. We are part of the city of Ottawa. Unacceptable!!
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We live on Torbolton and find the Bell service fluctuates. Sometimes it's at best ok, but as soon as the kids get home with their cell phones and laptops, forget it. Also, no way anyone can use the internet if someone in the house is using Netflix. Speeds grind to almost 0.