Memorandum of Complaint and Demand for Electricity Outages
To:Mayor of Tshwane Municipality
From: The Concerned Residents of Refilwe Region 5
Date: 22 June 2026
Subject: Formal Complaint and Demand for Urgent upgrade of Electricity Supply
1. PURPOSE
This memorandum serves as a formal complaint and urgent demand regarding the prolonged and frequent lack of electricity affecting our community.The persistent power outages are severely disrupting our daily lives, compromising local security, and hindering basic municipal services.
2. BACKGROUND & INCIDENTS
Our community has been experiencing unacceptable power outages with no clear resolution. The most critical issues are as follows:
- Uninterrupted Outage Duration: We have been without electricity completely since 9:am till 20:30
- Intermittent Failures: Leading up to this, we have experienced frequent, unexplained voltage drops and rolling blackouts from 2018 till todate
- Affected Area: The entire Refilwe is affected, leaving vulnerable individuals, small businesses, and households without power.
3. IMPACT ON THE COMMUNITY
The prolonged electrical failures has caused extreme hardship and risks, including but not limited to:
- Safety & Security: Streetlights are non-functional, creating pitch-black neighbourhood’s and escalating crime risks.
- Health Hazards: Residents cannot refrigerate vital medications or food supplies.
- Economic Disruption: Local businesses and individuals working from home are suffering financial losses.
4. DEMANDS
We respectfully demand the following actions be taken immediately
- Immediate Dispatch: Send a technical team to identify the fault and fully restore our power supply.
- Infrastructure Upgrades: Conduct an urgent inspection and perform necessary maintenance on the local electrical transformers and substations.
- Feedback: Provide the community with a formal explanation for these outages and a detailed turnaround time for a permanent resolution.
5. CONCLUSION
We expect a prompt response and action taken regarding this critical issue. We request that a reference number be issued to this complaint within 24 hours.
Updates
Reached 500 supporters
June 24, 2026
Reached 250 supporters
June 23, 2026
Reached 100 supporters
June 23, 2026
320 Comments
This electricity hues has gone far too long every time there's black outs our homes are broken into , the streets lights are vandalized, enough is enough
This is important because electricity is a basic service that affects every aspect of daily life. Prolonged and recurring power outages disrupt education, healthcare, communication, security, and economic activity. Families are unable to cook, study, preserve food, or work effectively, while local businesses suffer financial losses. A reliable electricity supply is essential for the safety, well-being, and development of the Refilwe community, making urgent intervention necessary.
We are suffering as the substation we have keep on tripping cause of overload. Everyday no electricity from 4 till 10 pm.
I stay with an elderly person in my home sometimes we sleep without food due to this electricity problem
It's affecting businesses in the community
We are suffering with electricity
My business suffers because of load reduction, we operate at a loss.
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Memorandum of Complaint and Demand for Electricity Outages
To:Mayor of Tshwane Municipality
From: The Concerned Residents of Refilwe Region 5
Date: 22 June 2026
Subject: Formal Complaint and Demand for Urgent upgrade of Electricity Supply
1. PURPOSE
This memorandum serves as a formal complaint and urgent demand regarding the prolonged and frequent lack of electricity affecting our community.The persistent power outages are severely disrupting our daily lives, compromising local security, and hindering basic municipal services.
2. BACKGROUND & INCIDENTS
Our community has been experiencing unacceptable power outages with no clear resolution. The most critical issues are as follows:
- Uninterrupted Outage Duration: We have been without electricity completely since 9:am till 20:30
- Intermittent Failures: Leading up to this, we have experienced frequent, unexplained voltage drops and rolling blackouts from 2018 till todate
- Affected Area: The entire Refilwe is affected, leaving vulnerable individuals, small businesses, and households without power.
3. IMPACT ON THE COMMUNITY
The prolonged electrical failures has caused extreme hardship and risks, including but not limited to:
- Safety & Security: Streetlights are non-functional, creating pitch-black neighbourhood’s and escalating crime risks.
- Health Hazards: Residents cannot refrigerate vital medications or food supplies.
- Economic Disruption: Local businesses and individuals working from home are suffering financial losses.
4. DEMANDS
We respectfully demand the following actions be taken immediately
- Immediate Dispatch: Send a technical team to identify the fault and fully restore our power supply.
- Infrastructure Upgrades: Conduct an urgent inspection and perform necessary maintenance on the local electrical transformers and substations.
- Feedback: Provide the community with a formal explanation for these outages and a detailed turnaround time for a permanent resolution.
5. CONCLUSION
We expect a prompt response and action taken regarding this critical issue. We request that a reference number be issued to this complaint within 24 hours.
Updates
Reached 500 supporters
June 24, 2026
Reached 250 supporters
June 23, 2026
Reached 100 supporters
June 23, 2026
320 Comments
It’s because we are tired of the fact that winter season we suffer due to electricity…we spend days and hours with no light its bcz they say we hv a small sub station…if thats the case give us the big one and lets enjoy our winter and also it will save us on budget of buying food and appliances bcz of electricity trapping..Thank you
This electricity hues has gone far too long every time there's black outs our homes are broken into , the streets lights are vandalized, enough is enough
This is important because electricity is a basic service that affects every aspect of daily life. Prolonged and recurring power outages disrupt education, healthcare, communication, security, and economic activity. Families are unable to cook, study, preserve food, or work effectively, while local businesses suffer financial losses. A reliable electricity supply is essential for the safety, well-being, and development of the Refilwe community, making urgent intervention necessary.
We are suffering as the substation we have keep on tripping cause of overload. Everyday no electricity from 4 till 10 pm.
I stay with an elderly person in my home sometimes we sleep without food due to this electricity problem
It's affecting businesses in the community
We are suffering with electricity
My business suffers because of load reduction, we operate at a loss.
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It’s because we are tired of the fact that winter season we suffer due to electricity…we spend days and hours with no light its bcz they say we hv a small sub station…if thats the case give us the big one and lets enjoy our winter and also it will save us on budget of buying food and appliances bcz of electricity trapping..Thank you