We the undersigned, Cellcom and Golan Telecom customers, demand that the wireless phone service be improved on Pitom Haketoret Street in Efrat, Israel. Current coverage is spotty, unreliable or non-existent.
Numerous efforts have been made by individuals to correct the issue by contacting Cellcom and Golan Telecom directly; to no avail.
Cellcom tower provided coverage was sufficient up until 4-6 months ago when it inexplicably deteriorated to its current unusable form.
Cell phones, once a convenience, are now a necessity, especially in this community. Coverage in this area is critical in times of need and response.
Most, if not all, customers elected to enter into contract with Cellcom/Golan with the consideration and enticement that the Cellcom towers provided the strongest coverage in the area. Cellcom/Golan have now materially breached their contractual obligations by not providing reasonable/useable cell phone coverage.
Unless the coverage issue is corrected in a timely manner:
1) we the undersigned are prepared to join together and switch providers to a company that can provide us adequate and/or better coverage; and
2) legal action will be taken to seek compensation for damages resulting from Cellcom's/Golan's material breach of the terms of the phone coverage contract, including, but not limited to the added cost of using the Bezeq line necessitated by the lack of cell phone coverage.
I have completed the drafting of the formal demand letter addressed to the legal departments of both Cellcom and Golan Telecom. This document outlines the breach of contract regarding service reliability on Pitom Haketoret Street and will be dispatched by certified mail tomorrow morning. I am currently compiling a list of residents who have experienced specific service outages to include as an appendix to our correspondence.
6 Comments
Y
Yossi Quinn
13 years ago
Featured
Living on Pitom Haketoret is impossible right now. I have to stand on my porch just to send a basic text. Fix this.
A
Avi Velez
13 years ago
Featured
Total joke. I pay every month for a service I literally cannot use inside my own house.
R
Rachel Acosta
13 years ago
Featured
Seriously? EFRAT NEEDS SERVICE. Fix the tower!!!
S
Sarah Wells
13 years ago
Featured
My kids come home from school and I cant reach them. Its scary to have no service in an emergency situation. Get it together cellcom.
D
David Medina
13 years ago
Featured
I work from home and dropped calls are constant. Frustrated is an understatement.
M
Miriam Gutierrez
13 years ago
Featured
Its been months of this. Why are we paying for phantom towers? Time to switch if they dont wake up.
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Status: Closed — this petition is no longer accepting signatures.
We the undersigned, Cellcom and Golan Telecom customers, demand that the wireless phone service be improved on Pitom Haketoret Street in Efrat, Israel. Current coverage is spotty, unreliable or non-existent.
Numerous efforts have been made by individuals to correct the issue by contacting Cellcom and Golan Telecom directly; to no avail.
Cellcom tower provided coverage was sufficient up until 4-6 months ago when it inexplicably deteriorated to its current unusable form.
Cell phones, once a convenience, are now a necessity, especially in this community. Coverage in this area is critical in times of need and response.
Most, if not all, customers elected to enter into contract with Cellcom/Golan with the consideration and enticement that the Cellcom towers provided the strongest coverage in the area. Cellcom/Golan have now materially breached their contractual obligations by not providing reasonable/useable cell phone coverage.
Unless the coverage issue is corrected in a timely manner:
1) we the undersigned are prepared to join together and switch providers to a company that can provide us adequate and/or better coverage; and
2) legal action will be taken to seek compensation for damages resulting from Cellcom's/Golan's material breach of the terms of the phone coverage contract, including, but not limited to the added cost of using the Bezeq line necessitated by the lack of cell phone coverage.
I have completed the drafting of the formal demand letter addressed to the legal departments of both Cellcom and Golan Telecom. This document outlines the breach of contract regarding service reliability on Pitom Haketoret Street and will be dispatched by certified mail tomorrow morning. I am currently compiling a list of residents who have experienced specific service outages to include as an appendix to our correspondence.
6 Comments
Y
Yossi Quinn
13 years ago
Featured
Living on Pitom Haketoret is impossible right now. I have to stand on my porch just to send a basic text. Fix this.
A
Avi Velez
13 years ago
Featured
Total joke. I pay every month for a service I literally cannot use inside my own house.
R
Rachel Acosta
13 years ago
Featured
Seriously? EFRAT NEEDS SERVICE. Fix the tower!!!
S
Sarah Wells
13 years ago
Featured
My kids come home from school and I cant reach them. Its scary to have no service in an emergency situation. Get it together cellcom.
D
David Medina
13 years ago
Featured
I work from home and dropped calls are constant. Frustrated is an understatement.
M
Miriam Gutierrez
13 years ago
Featured
Its been months of this. Why are we paying for phantom towers? Time to switch if they dont wake up.
Living on Pitom Haketoret is impossible right now. I have to stand on my porch just to send a basic text. Fix this.