Apalling lack of customer service and communication. Will not recommend this company to friends and family.
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Rebecca Hodgson
12 years ago
Shocking you order something in good faith for it to be cancelled
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John Candon
12 years ago
Featured
Firstly, let me please state that i am not one of the people that ordered a machine. I was in John Lewis looking at machines last week, a friend mentioned your brand and i decided to have a quick look at your Facebook page to get some info, i did the same with Senseo too. I think it is fair to say that there are some serious issues with either the after care department or your call centre! Reading all people's comments about this whole issue has made me decide to go with any other brand than yours. The comments are awful regarding this matter and the problem with no official comment from your company just seems to be adding fuel to the fire. I will be signing this petition in solidarity with the people that you very clearly seem to be messing about.
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Anonymous
12 years ago
joke!
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ashleigh simpson
12 years ago
Totally agree Laura
Tassimo UK seemed have breached their own terms and conditions by not notifying us of the cancellation!! That is what most of us are annoyed and disappointed in, its the customer service and the sheer lack of communication from such a large company that should know better...
T&C's state.....
3.7 - If a product's correct price is higher than the price stated on our United Kingdom and Republic of Ireland web site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
the part im referring to is "REJECT YOUR ORDER AND NOTIFY YOU OF SUCH REJECTION" there has been no notification whatsoever!!! if they are going to used their T&C to get out of this mess and cancel all orders that were placed then surely they should stick to the terms laid out in their own T&C?!?
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laura
12 years ago
Featured
terms and conditions hav been broken due to removing orders off track and trace option on the website wehn we all should of been notified on whatbwas going to happen first. also staff all need to no the same story instead of being told a number of different storys as to what will happen next I have got emails to prove this
Wiping the order from accounts without informing customers is a breach of your terms and you have not issued refunds first. Despicable way to treat customers.
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ashleigh simpson
12 years ago
we're like a lot of other genuine people out there who ordered more than one machine... We placed a request for four machines on our order, two black and two white... After spending over an hour trying to place coffee pods into the basket to place the order before we finally checked out, we increased the amount of machines in our basket from one to four as we had two friends and a family member on the phone asking us to request a machine for them as they couldn't access their basket section on the webpage as they were getting errors on every refresh...
A lot of genuine customers like myself didn't want family members to miss out and therefore ended up ordering more than one, not through greed but through trying prevent their friends from missing out on what looked like such a great offer at the time...
We are so disappointed in Tassimo as a company, surely they should understand that they cannot just ignore this, the sheer lack of Customer Service is so disappointing and as an existing customer we really expected more from Tassimo... There has been no cancellation email, no out of stock email, NOTHING! no correspondence whatsoever which is shocking! We dont know if the coffee we ordered will still arrive or if that has also been cancelled, we dont even know if Tassimo are going to giving everyone a refund as there has been no contact whatsoever, this is an appalling way for customers to be treated, for an order to just disappear like that from the tracking page but all other previous orders still to be showing!
Surely a company as large as they are should realise that their profit is made not from the machines (which probably cost them buttons to make) but from the coffee/tea/chocolate pods, here's hoping Tassimo will see sense and authorise all genuine orders, the money they make on the consumables will make up for the loss on the machines as all the new customers will have no choice but to buy the pods
Do the right thing and turn this around, make a
A
ashleigh simpson
12 years ago
Such shocking Customer Service from a company so large... as an existing Customer I am so dissapointed
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Mark
12 years ago
If you're not going to honour an order the least you can do is contact the customer to explain why. This is very poor customer service from Tassimo.
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Colin Marshall
12 years ago
Confirmed order cancelled without even receiving email explaining why! Terrible customer service.
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Anonymous
12 years ago
This is a joke, phoned-up customer service that it will be within 24 hours. Then they looked at the order items and said, they would have to give a refund as it's a mistake on their behalf!
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Daniel Torres
12 years ago
Very disappointed No email to say order was getting cancel I know alot of other people received there orders
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Ryan Hunt
12 years ago
Very unhappy as I am a first time customer and your service is shocking I would like my order that was placed with yourself
appauling customer service
appauling treatment
Vile company!!
Bad, bad customer service not happy at all
Apalling lack of customer service and communication. Will not recommend this company to friends and family.
Shocking you order something in good faith for it to be cancelled
Firstly, let me please state that i am not one of the people that ordered a machine. I was in John Lewis looking at machines last week, a friend mentioned your brand and i decided to have a quick look at your Facebook page to get some info, i did the same with Senseo too. I think it is fair to say that there are some serious issues with either the after care department or your call centre! Reading all people's comments about this whole issue has made me decide to go with any other brand than yours. The comments are awful regarding this matter and the problem with no official comment from your company just seems to be adding fuel to the fire. I will be signing this petition in solidarity with the people that you very clearly seem to be messing about.
joke!
Totally agree Laura Tassimo UK seemed have breached their own terms and conditions by not notifying us of the cancellation!! That is what most of us are annoyed and disappointed in, its the customer service and the sheer lack of communication from such a large company that should know better... T&C's state..... 3.7 - If a product's correct price is higher than the price stated on our United Kingdom and Republic of Ireland web site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. the part im referring to is "REJECT YOUR ORDER AND NOTIFY YOU OF SUCH REJECTION" there has been no notification whatsoever!!! if they are going to used their T&C to get out of this mess and cancel all orders that were placed then surely they should stick to the terms laid out in their own T&C?!?
terms and conditions hav been broken due to removing orders off track and trace option on the website wehn we all should of been notified on whatbwas going to happen first. also staff all need to no the same story instead of being told a number of different storys as to what will happen next I have got emails to prove this
[email protected]
We want our Tassimo's!!!
Wiping the order from accounts without informing customers is a breach of your terms and you have not issued refunds first. Despicable way to treat customers.
we're like a lot of other genuine people out there who ordered more than one machine... We placed a request for four machines on our order, two black and two white... After spending over an hour trying to place coffee pods into the basket to place the order before we finally checked out, we increased the amount of machines in our basket from one to four as we had two friends and a family member on the phone asking us to request a machine for them as they couldn't access their basket section on the webpage as they were getting errors on every refresh... A lot of genuine customers like myself didn't want family members to miss out and therefore ended up ordering more than one, not through greed but through trying prevent their friends from missing out on what looked like such a great offer at the time... We are so disappointed in Tassimo as a company, surely they should understand that they cannot just ignore this, the sheer lack of Customer Service is so disappointing and as an existing customer we really expected more from Tassimo... There has been no cancellation email, no out of stock email, NOTHING! no correspondence whatsoever which is shocking! We dont know if the coffee we ordered will still arrive or if that has also been cancelled, we dont even know if Tassimo are going to giving everyone a refund as there has been no contact whatsoever, this is an appalling way for customers to be treated, for an order to just disappear like that from the tracking page but all other previous orders still to be showing! Surely a company as large as they are should realise that their profit is made not from the machines (which probably cost them buttons to make) but from the coffee/tea/chocolate pods, here's hoping Tassimo will see sense and authorise all genuine orders, the money they make on the consumables will make up for the loss on the machines as all the new customers will have no choice but to buy the pods Do the right thing and turn this around, make a
Such shocking Customer Service from a company so large... as an existing Customer I am so dissapointed
If you're not going to honour an order the least you can do is contact the customer to explain why. This is very poor customer service from Tassimo.
Confirmed order cancelled without even receiving email explaining why! Terrible customer service.
This is a joke, phoned-up customer service that it will be within 24 hours. Then they looked at the order items and said, they would have to give a refund as it's a mistake on their behalf!
Very disappointed No email to say order was getting cancel I know alot of other people received there orders
Very unhappy as I am a first time customer and your service is shocking I would like my order that was placed with yourself