Stop AeroMexico from taking advantage of their customers. Customers are being charged hundreds even thousands of dollars, because of Aeromexico's scams. Flights are constantly overbooked, gates have incorrect information and boarding magically closes early, even if the plane hasn't arrived...just to name a few problems.
Updates
June 27, 2016
AeroMexico thought they could keep robbing us in the dark but this surge of support proves they cannot hide anymore. We have built enough momentum to force these corporate thieves to acknowledge the wreckage they are leaving behind.
23 Comments
Booked a flight to Mexico. Found out I was pregnant and my doctor advised me to not travel to the area due to concerns for the Zika virus. I sent a note from the doctor to the customer relations email. I received a case number but they have not responded at all since I received the case number. My flight has passed and I pretty much am just out of $500
Missed my flight after the gate closed early. My brother, sister in law and I were in line with a few people in between us. They boarded, yet I was "too late." My brother and sister in law confirmed the plane had not arrived and continued to wait for another hour. I was forced to pay $1,000+ for a one way. Aeromexico also cancelled my return flight! Criminal airline.
They also break into checked in luggage and steal whatever they want without aeromexico taking responsability!
Pésimo servicio
Horrible company even to work for
Agree!
Awful service, scammers!
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Stop AeroMexico from taking advantage of their customers. Customers are being charged hundreds even thousands of dollars, because of Aeromexico's scams. Flights are constantly overbooked, gates have incorrect information and boarding magically closes early, even if the plane hasn't arrived...just to name a few problems.
Updates
June 27, 2016
AeroMexico thought they could keep robbing us in the dark but this surge of support proves they cannot hide anymore. We have built enough momentum to force these corporate thieves to acknowledge the wreckage they are leaving behind.
23 Comments
We were given vouchers because we were bumped from a flight. They said the vouchers were good for travel anywhere from the US to Mexico on AeroMexico. When I called their 1800 number to redeem the vouchers I was told that we needed to send an email to the HQ in Mexico City. Unfortunately, I never received a reply despite numerous follow up emails. When I called back to complain they hung up on me. I don't know how they can issue vouchers then not redeem them and get away with that.
Booked a flight to Mexico. Found out I was pregnant and my doctor advised me to not travel to the area due to concerns for the Zika virus. I sent a note from the doctor to the customer relations email. I received a case number but they have not responded at all since I received the case number. My flight has passed and I pretty much am just out of $500
Missed my flight after the gate closed early. My brother, sister in law and I were in line with a few people in between us. They boarded, yet I was "too late." My brother and sister in law confirmed the plane had not arrived and continued to wait for another hour. I was forced to pay $1,000+ for a one way. Aeromexico also cancelled my return flight! Criminal airline.
They also break into checked in luggage and steal whatever they want without aeromexico taking responsability!
Pésimo servicio
Horrible company even to work for
Agree!
Awful service, scammers!
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We were given vouchers because we were bumped from a flight. They said the vouchers were good for travel anywhere from the US to Mexico on AeroMexico. When I called their 1800 number to redeem the vouchers I was told that we needed to send an email to the HQ in Mexico City. Unfortunately, I never received a reply despite numerous follow up emails. When I called back to complain they hung up on me. I don't know how they can issue vouchers then not redeem them and get away with that.