They also break into checked in luggage and steal whatever they want without aeromexico taking responsability!
A
Anonymous
9 years ago
Pésimo servicio
A
Anonymous
10 years ago
Horrible company even to work for
F
Farid Sevilla
10 years ago
Agree!
M
MICHAEL APPEL
10 years ago
Featured
We were given vouchers because we were bumped from a flight. They said the vouchers were good for travel anywhere from the US to Mexico on AeroMexico. When I called their 1800 number to redeem the vouchers I was told that we needed to send an email to the HQ in Mexico City. Unfortunately, I never received a reply despite numerous follow up emails. When I called back to complain they hung up on me. I don't know how they can issue vouchers then not redeem them and get away with that.
D
Daniela
10 years ago
Awful service, scammers!
V
Victor Guerra
10 years ago
Aeromexico did not share information with passengers. They refused to provide lodging and food for a cancelled flight for mechanical reasons.
B
Brittany Williams
10 years ago
Featured
Booked a flight to Mexico. Found out I was pregnant and my doctor advised me to not travel to the area due to concerns for the Zika virus. I sent a note from the doctor to the customer relations email. I received a case number but they have not responded at all since I received the case number. My flight has passed and I pretty much am just out of $500
O
Oscar arias
10 years ago
Aeromexico cobra por sillas preferenciales y no respeta esas sillas en sus aviones, ni siquiera documentando la queja ante su email de servicio al cliente revisan los casos, simplemente responden con mentiras descaradas. En mi caso me respondieron que mi silla si era preferencial cuando incluso el personal de aeromexico en el avión reconoció que eran sillas normales y que debíamos
Quejarnos formalmente.
A
Alyssa Allen
10 years ago
Oversold flights, pitiful customer service and rude employees.
A
Anonymous
10 years ago
I have a current reservation with your airline booked in September. I was notified that one of the flights was canceled and that I can either re-book on another flight or get a refund. When scheduling the re-booking, your agent puts me on hold for 10 minutes and then hangs up the phone. I call back to, once again, re-book one of the flights and am now sitting on hold for another 30 minutes with no re-booking taking place. After 35 minutes, you connected my phone call to another passenger looking for help with their reservation. Are you kidding me?!?! Your airline is a joke at handling customer service. I am extremely disappointed and will advise everyone I know to avoid booking flights with your airline.
Sincerely,
Disgruntled Passenger
M
Melly Castillo
10 years ago
Desde hace 4 anos no viajo a mexico por la mala experiencia con el aereopuerto y con la linea de avion, nos dejaron por 15 horas a un grupo de 15 personas entre ellas niños ,senoras mayores y anduvimos vagando por el aereopuerto a ver donde nos acomodabamos para dormir y nos quitaban de todas partes hasta tirarnis en la entrada, nis trataron de robar una malets que estaba desaparecida la tenian escondida gracias a una policia que nos ayudo, nos regresaron por otra aereolinea mas barata no nos dieron ningun lo siento, ninguna atencion, y no nos devolvieron nuestro,dinero por la diferencia de aereolineas pesimo servicio nadie te ayuda,no hay un departamento de quejar, ningun gerente, nadie te ayuda pesimo servicio
J
Jenica vela
10 years ago
Beware when flying AeroMexico!
R
Ruben Vela
10 years ago
Aeromexico has to stop! They will cheat you out of thousands.
F
Family Delamora
10 years ago
Yes aereomexico has to stop scamming people in our case there was wrong information on gate missed plane and had to paid double of what the ticket cost
D
Dubie infante
10 years ago
Horrible!
F
Francisco Munozcano
10 years ago
I was charged a 650 dollar penalty for losing our flight to Cancún, we were told our plane would leave from one gate while it actually departed from a different one, forcing us to pay that hefty penalty.
R
Rafael Vela
10 years ago
Featured
Missed my flight after the gate closed early. My brother, sister in law and I were in line with a few people in between us. They boarded, yet I was "too late." My brother and sister in law confirmed the plane had not arrived and continued to wait for another hour. I was forced to pay $1,000+ for a one way. Aeromexico also cancelled my return flight! Criminal airline.
M
Melly Castillo
10 years ago
I have a bad experience with aeromexico 4 years ago, the worst , they left us in the airport (a group of 15 people) for 15 hours, try to still our suitcase finally found it thanks that we move it so fast on our own ,sleep on the floor, no food,no water,no sorry nothing,we return in vivaaerobus with no refund until now
They also break into checked in luggage and steal whatever they want without aeromexico taking responsability!
Pésimo servicio
Horrible company even to work for
Agree!
We were given vouchers because we were bumped from a flight. They said the vouchers were good for travel anywhere from the US to Mexico on AeroMexico. When I called their 1800 number to redeem the vouchers I was told that we needed to send an email to the HQ in Mexico City. Unfortunately, I never received a reply despite numerous follow up emails. When I called back to complain they hung up on me. I don't know how they can issue vouchers then not redeem them and get away with that.
Awful service, scammers!
Aeromexico did not share information with passengers. They refused to provide lodging and food for a cancelled flight for mechanical reasons.
Booked a flight to Mexico. Found out I was pregnant and my doctor advised me to not travel to the area due to concerns for the Zika virus. I sent a note from the doctor to the customer relations email. I received a case number but they have not responded at all since I received the case number. My flight has passed and I pretty much am just out of $500
Aeromexico cobra por sillas preferenciales y no respeta esas sillas en sus aviones, ni siquiera documentando la queja ante su email de servicio al cliente revisan los casos, simplemente responden con mentiras descaradas. En mi caso me respondieron que mi silla si era preferencial cuando incluso el personal de aeromexico en el avión reconoció que eran sillas normales y que debíamos Quejarnos formalmente.
Oversold flights, pitiful customer service and rude employees.
I have a current reservation with your airline booked in September. I was notified that one of the flights was canceled and that I can either re-book on another flight or get a refund. When scheduling the re-booking, your agent puts me on hold for 10 minutes and then hangs up the phone. I call back to, once again, re-book one of the flights and am now sitting on hold for another 30 minutes with no re-booking taking place. After 35 minutes, you connected my phone call to another passenger looking for help with their reservation. Are you kidding me?!?! Your airline is a joke at handling customer service. I am extremely disappointed and will advise everyone I know to avoid booking flights with your airline. Sincerely, Disgruntled Passenger
Desde hace 4 anos no viajo a mexico por la mala experiencia con el aereopuerto y con la linea de avion, nos dejaron por 15 horas a un grupo de 15 personas entre ellas niños ,senoras mayores y anduvimos vagando por el aereopuerto a ver donde nos acomodabamos para dormir y nos quitaban de todas partes hasta tirarnis en la entrada, nis trataron de robar una malets que estaba desaparecida la tenian escondida gracias a una policia que nos ayudo, nos regresaron por otra aereolinea mas barata no nos dieron ningun lo siento, ninguna atencion, y no nos devolvieron nuestro,dinero por la diferencia de aereolineas pesimo servicio nadie te ayuda,no hay un departamento de quejar, ningun gerente, nadie te ayuda pesimo servicio
Beware when flying AeroMexico!
Aeromexico has to stop! They will cheat you out of thousands.
Yes aereomexico has to stop scamming people in our case there was wrong information on gate missed plane and had to paid double of what the ticket cost
Horrible!
I was charged a 650 dollar penalty for losing our flight to Cancún, we were told our plane would leave from one gate while it actually departed from a different one, forcing us to pay that hefty penalty.
Missed my flight after the gate closed early. My brother, sister in law and I were in line with a few people in between us. They boarded, yet I was "too late." My brother and sister in law confirmed the plane had not arrived and continued to wait for another hour. I was forced to pay $1,000+ for a one way. Aeromexico also cancelled my return flight! Criminal airline.
I have a bad experience with aeromexico 4 years ago, the worst , they left us in the airport (a group of 15 people) for 15 hours, try to still our suitcase finally found it thanks that we move it so fast on our own ,sleep on the floor, no food,no water,no sorry nothing,we return in vivaaerobus with no refund until now
The worst!