Royal Enfield owners have had multiple and consistent problems gaining access to their touted Roadside Assistance service. This service is a built-in cost, three-year addition to the purchase of a Royal Enfield motorcycle, but continues to be unreliable. The service cannot or does not find RE VIN numbers in their system, and refuses to pick up motorcycles without out-of-pocket payment. Customers, especially in North America, have had terrible experiences with this "free" service, and RE has done nothing public yet to rectify the obvious problems they have with SafeRide, the company that is to provide the service.
Signing this petition may help Royal Enfield understand that the service they have built into the price of a new motorcycle needs to be addressed and fixed, so that their customers feel not only safe on the road, but that the Royal Enfield brand is trustworthy for continued growth.
11 Comments
Left stranded on Sunday afternoon. Called RSA number kept in my phone but was told that they couldn't find me or the VIN number in their database. I purchased the bike in May and the dealer registered the bike soon after. The bike suffered a major electrical failure which caused the bike to shut down completely. Part of the benefits of owning a Royal Enfield motorcycle is the 3 year warranty and Roadside Assistance. Apparently a number of other RE owners have had similar experiences with RSA. If Royal Enfield wants to plant their flag firmly in the US they must improve the customer service experience, especially when their bikes have failures that leave riders stranded far from home.
I would anticipate legal action to be taken against RE and the dealer for stating a service is part of the purchase. It’s one thing that helped me divide to make my purchase of my 23’ RE INT. There is no reason why RE should not be taking care of its customers. Again, if failure to fulfill a agreement will put RE and the dealers in the hot seat.
2020 RE650 with less than 1,000 miles, cutting out in traffic when it gets hot, since day 1!!
I haven't needed the roadside assistance, but the bike just "dying" happens about every 6 miles. I quick flip of the "kill" switch brings it back to life. Yes, I have changed the relays. Yes, I have removed all the crisco di-electric grease. Is it the kickstand interlock? The tip-over sensor? Don't know, but I only have 650 miles on my 650 Interceptor, and a short 6 mile ride into town has me flipping the kill switch at least twice.
I haven't needed the service yet but I am appalled that a company trying to make its name in the US market would fail like this.
Royal Enfield promises roadside assistance in their marketing campaigns for the RE 650 twins, and then fail to deliver when called for. Surely the good people at Royal Enfield don't want to have to deal with accusations of fraudulent advertising, but what are their paying customers supposed to think? So Royal Enfield: Get your house in order by fixing the roadside assistance debacle or stop promising unsuspecting buyers with phony offers. If you can design and build these great bikes, you can certainly clean up this mess.
The promised Roadside Assistance Service is a huge part of one's decision to "take a chance" on a new Royal Enfield 650 twin, so it simply MUST deliver on its promises without fail each and every time.
Sign Petition
We never post to your account. Social sign-in is used only to verify your signature.
Add a comment?
Your signature will be added via . Tell others why you're signing — it's optional.
By signing, you accept iPetitions Terms of Service and Privacy Policy.
Share Petition
Don't stop at signing, share the petition link with friends to multiply our impact
Copy link or share directly
Royal Enfield owners have had multiple and consistent problems gaining access to their touted Roadside Assistance service. This service is a built-in cost, three-year addition to the purchase of a Royal Enfield motorcycle, but continues to be unreliable. The service cannot or does not find RE VIN numbers in their system, and refuses to pick up motorcycles without out-of-pocket payment. Customers, especially in North America, have had terrible experiences with this "free" service, and RE has done nothing public yet to rectify the obvious problems they have with SafeRide, the company that is to provide the service.
Signing this petition may help Royal Enfield understand that the service they have built into the price of a new motorcycle needs to be addressed and fixed, so that their customers feel not only safe on the road, but that the Royal Enfield brand is trustworthy for continued growth.
11 Comments
I have had to call road side assistance on my 2023 INT650 and they didn't seem to know anything about my RE roadside assistance. They asked for my membership number or my service contact number, neither of which I was given by my RE dealer. They wanted to charge me $255 to tow my non-running 2023 RE INT650. Not a good experience.
Left stranded on Sunday afternoon. Called RSA number kept in my phone but was told that they couldn't find me or the VIN number in their database. I purchased the bike in May and the dealer registered the bike soon after. The bike suffered a major electrical failure which caused the bike to shut down completely. Part of the benefits of owning a Royal Enfield motorcycle is the 3 year warranty and Roadside Assistance. Apparently a number of other RE owners have had similar experiences with RSA. If Royal Enfield wants to plant their flag firmly in the US they must improve the customer service experience, especially when their bikes have failures that leave riders stranded far from home.
I would anticipate legal action to be taken against RE and the dealer for stating a service is part of the purchase. It’s one thing that helped me divide to make my purchase of my 23’ RE INT. There is no reason why RE should not be taking care of its customers. Again, if failure to fulfill a agreement will put RE and the dealers in the hot seat.
2020 RE650 with less than 1,000 miles, cutting out in traffic when it gets hot, since day 1!!
I haven't needed the roadside assistance, but the bike just "dying" happens about every 6 miles. I quick flip of the "kill" switch brings it back to life. Yes, I have changed the relays. Yes, I have removed all the crisco di-electric grease. Is it the kickstand interlock? The tip-over sensor? Don't know, but I only have 650 miles on my 650 Interceptor, and a short 6 mile ride into town has me flipping the kill switch at least twice.
I haven't needed the service yet but I am appalled that a company trying to make its name in the US market would fail like this.
Royal Enfield promises roadside assistance in their marketing campaigns for the RE 650 twins, and then fail to deliver when called for. Surely the good people at Royal Enfield don't want to have to deal with accusations of fraudulent advertising, but what are their paying customers supposed to think? So Royal Enfield: Get your house in order by fixing the roadside assistance debacle or stop promising unsuspecting buyers with phony offers. If you can design and build these great bikes, you can certainly clean up this mess.
The promised Roadside Assistance Service is a huge part of one's decision to "take a chance" on a new Royal Enfield 650 twin, so it simply MUST deliver on its promises without fail each and every time.
Help this petition grow
Share it with friends to help reach 50 signatures.
Sign Petition
We never post to your account. Social sign-in is used only to verify your signature.
Add a comment?
Your signature will be added via .
Tell others why you're signing — it's optional.
Signing with Google or Facebook verifies your signature instantly — no email needed.
By signing, you accept iPetitions Terms of Service and Privacy Policy.
Share Petition
Don't stop at signing, share the petition link with friends to multiply our impact
Petitions like this
Other petitions you might want to support
Scan to share
Anyone who scans this can sign the petition.
I have had to call road side assistance on my 2023 INT650 and they didn't seem to know anything about my RE roadside assistance. They asked for my membership number or my service contact number, neither of which I was given by my RE dealer. They wanted to charge me $255 to tow my non-running 2023 RE INT650. Not a good experience.