Ever since May 1st 2014, when IAL took over the contract to ship military member's cars, military servicemen and women are enduring an atrocious amount of stress. Cars can't be tracked, aren't being delivered on time and are getting damaged, paperwork is lost and vehicles are left unlocked in unsecured "overflow lots". Service members and their families' attempts of getting in contact with local VPCs, customer service hotlines, or the claims department to find out about the whereabouts of their vehicles have failed! Cars have been transported to incorrect Ports and VPCs and are getting stuck for weeks, and sometimes even months. A military move (PCS) is a stressful time for our men and women in uniform, not being able to get their POVs delivered in a timely manner shouldn't be one of them! Families are having to rely on public transportation or expensive rental cars at a time where their POVs are needed the most, to get situated at their new duty stations. It is unacceptable that every attempt of calling the company is failing and customers are left in the dark. IAL is failing in many ways to an extreme and neglecting the reasonable needs from their customers. This is proven in the form of untrained staff, helpless customer service representatives, administrative assistants that don't know the company concept, to truck drivers that are hired to move valuable vehicles across country without having to undergo any background checks, drug tests or even interviews! By revoking the contract and giving it back to the previous company "AAL", problems would be resolved in a timely manner and future POV shipments would go back to flowing nicley with minimal issues, just like they did before the contract change, This would make our service men and women's transition to their new duty stations, to serve our country, a lot easier.