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Fair Treatment for Naartjie Phone Shoppers

Fair Treatment for Naartjie Phone Shoppers

165 signatures 85 to reach 250
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Started by Anonymous 18 years, 6 months ago
The persons who sign this petition are consumers of Naartjie clothing for kids who do not live within driving distance of a Naartjie Store. Therefore, we must place internet orders or phone our orders in to one of the Naartjie stores to have it shipped out to us. It has come to our attention that at certain times of the year Naartjie offers promotional discounts on select merchandise (namely clearance merchandise) in addition to the previous marked down price. This promotional discount is not passed along to the customers who must place orders over the phone or internet. We are aware that phone orders make up a significant portion of the Naartjie sales and we are extremely displeased that Naartjie refuses to pass along the savings to all of their consumers. Their reluctance to offer promotional discounts to the phone order customers makes us feel less valued. Additionally, we want Naartjie Corporate to know that we are aware that their Shipping and Handling charges are excessive and more then what the actual price of shipping truly is. Also, the shipping charges applied to exchange is unacceptable. We have tried to email Naartjie Corporate and have not received any positive response. We are signing this petition to tally the number of phone order customers who would like to see Naartjie change their policies on how to deal with the phone order customers. Hopefully when Naartjie Corporation sees the number they will realize that they have a lot to lose if they do not start to treat the phone order and internet customers in the same manner as they treat their instore shoppers. The grievances are: 1. Promotional discounts offered instore are not being offered to phone customers or online shoppers. 2. Shipping and handling charges are excessive. 3. Internet ordering is difficult because inventory is always out of stock in both colors and sizes. Please right these wrongs. Thank you.

Updates

Reached 100 supporters

January 27, 2008

6 Comments

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Rachel McKenzie
18 years ago Featured

So frustrated! Had to pay for return shipping on an exchange recently and it was way more than it should ever be. Greedy.

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Amanda Beck
18 years ago Featured

I love the clothes but the policies are trash. Stop gouging us on shipping costs!

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Jessica Vogel
18 years ago Featured

REALLY tired of being ignored by corporate. We spend so much money there and this is how we get treated? Not cool.

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Sarah Nair
18 years ago Featured

Living in a rural area means no store nearby. Its not fair that I pay full price for clearance items just because I cant walk into the shop. Fix this.

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David Newman
18 years ago Featured

If they want my business they need to get with the times. Phone orders are just as important as in store ones.

M
Mike Ryan
18 years ago Featured

Shipping prices are absolutely insane. Need to treat all customers the same regardless of how we purchase.

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