Philippines government just issued a community quarantine in Manila starting on the date of March 15 until April 14, PAL on their website statement said “ Philippine Airlines is compelled to cancel domestic flights to/from Manila while maintaining international operations.” Citizens of the Philippines from other countries that are traveling to Manila on the dates of community quarantine are advice to stay in the vicinity of Metro Manila. Does everyone whose affected see the problem here? Most or everyone affected DO NOT live in Manila or have a place to stay in Manila, I’m one of those affected too with an 8 years old and 1 year old daughter. Here are the problems
1. Refund is not an option because the airline itself didn’t cancel the flight.
2. Agency like mango tours from US is charging rebooking fee but Philippine Airline website says that there is a “one time free rebooking” but there is always a catch. Visit Philippine Airline website to read more.
3. I know that they are probably busy, but the phone number they have either gets disconnected or no answer at all.
4. They are willing to risk international flight passengers to land in Manila!
Updates
March 15, 2020
The phone lines are still essentially dead and I keep trying to get through while watching my kids run around the house wondering why everything is suddenly so complicated. It feels like we are yelling into a void because nobody wants to acknowledge the nightmare of being dumped in Manila with no actual plan for getting home.
March 15, 2020
I honestly never thought this would gain this much steam but seeing all these people stuck in the same nightmare with me feels like a heavy weight being lifted because we are not just shouting into the void alone anymore. It is wild how quickly this turned into a real thing and I am just staring at my screen trying to process how we go from a frustrated rant to actual momentum that might force them to finally pick up the phone.
Reached 100 supporters
March 15, 2020
63 Comments
We’re scheduled to fly on 4/8/20 for Manila, the to the province, if we got stuck in Manila for 4days would PAL provide free accommodations!
Mangotours is trying to cheat people of their livelihoods during this crisis. Give us our refund and stop lying and saying that you're following PAL guidelines when other agencies have worked with PAL to give full refunds.
I’m one of the passenger scheduled to leave on March 19, 2020 from LAX to Manila, I have send numerous email to cancel my flight and get refunded but no answer... PAL wants me to fly to Manila ang get quarantine for 14 days
Refund my money, I bought ticket thru agency and he said that its not refundable if I'm going rebook still need to pay additonal $500 for me and my son.. this is unfair! We don't want this to happened about crisis right now! And my doctor recommended not to go because of my asthma problem.. we need our money baaaack!
They do offer rebooking but the problem is that on their website they said that it should be done within 7 days before your flight, and a lot of people can’t even get a hold of them on the phone.
Worst airline when it come to customer service when thing are bad. We should all boycott Philippine airline. Even ticket now is way more expensive compare to other airlines for convenience fee. Ridiculous $700.00 to $1500 some case, i don't mind laying over in Taipei hour and half to save. Other airline option China airline, united airline, Singapore depend on lay over their fair $1100.00 to $1400 dollar roughly
Dapat I refund nalang kc hindi natin alam kung kailan kami pwede magbakasyon Dahl sa kalagayan ng buong mundo
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Philippines government just issued a community quarantine in Manila starting on the date of March 15 until April 14, PAL on their website statement said “ Philippine Airlines is compelled to cancel domestic flights to/from Manila while maintaining international operations.” Citizens of the Philippines from other countries that are traveling to Manila on the dates of community quarantine are advice to stay in the vicinity of Metro Manila. Does everyone whose affected see the problem here? Most or everyone affected DO NOT live in Manila or have a place to stay in Manila, I’m one of those affected too with an 8 years old and 1 year old daughter. Here are the problems
1. Refund is not an option because the airline itself didn’t cancel the flight.
2. Agency like mango tours from US is charging rebooking fee but Philippine Airline website says that there is a “one time free rebooking” but there is always a catch. Visit Philippine Airline website to read more.
3. I know that they are probably busy, but the phone number they have either gets disconnected or no answer at all.
4. They are willing to risk international flight passengers to land in Manila!
Updates
March 15, 2020
The phone lines are still essentially dead and I keep trying to get through while watching my kids run around the house wondering why everything is suddenly so complicated. It feels like we are yelling into a void because nobody wants to acknowledge the nightmare of being dumped in Manila with no actual plan for getting home.
March 15, 2020
I honestly never thought this would gain this much steam but seeing all these people stuck in the same nightmare with me feels like a heavy weight being lifted because we are not just shouting into the void alone anymore. It is wild how quickly this turned into a real thing and I am just staring at my screen trying to process how we go from a frustrated rant to actual momentum that might force them to finally pick up the phone.
Reached 100 supporters
March 15, 2020
63 Comments
Had flight to Manila on April 5 with an infant. We live in the province so staying in Manila for the duration of the quarantine is not good for us. PAL should refund our ticket back.
We’re scheduled to fly on 4/8/20 for Manila, the to the province, if we got stuck in Manila for 4days would PAL provide free accommodations!
Mangotours is trying to cheat people of their livelihoods during this crisis. Give us our refund and stop lying and saying that you're following PAL guidelines when other agencies have worked with PAL to give full refunds.
I’m one of the passenger scheduled to leave on March 19, 2020 from LAX to Manila, I have send numerous email to cancel my flight and get refunded but no answer... PAL wants me to fly to Manila ang get quarantine for 14 days
Refund my money, I bought ticket thru agency and he said that its not refundable if I'm going rebook still need to pay additonal $500 for me and my son.. this is unfair! We don't want this to happened about crisis right now! And my doctor recommended not to go because of my asthma problem.. we need our money baaaack!
They do offer rebooking but the problem is that on their website they said that it should be done within 7 days before your flight, and a lot of people can’t even get a hold of them on the phone.
Worst airline when it come to customer service when thing are bad. We should all boycott Philippine airline. Even ticket now is way more expensive compare to other airlines for convenience fee. Ridiculous $700.00 to $1500 some case, i don't mind laying over in Taipei hour and half to save. Other airline option China airline, united airline, Singapore depend on lay over their fair $1100.00 to $1400 dollar roughly
Dapat I refund nalang kc hindi natin alam kung kailan kami pwede magbakasyon Dahl sa kalagayan ng buong mundo
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Had flight to Manila on April 5 with an infant. We live in the province so staying in Manila for the duration of the quarantine is not good for us. PAL should refund our ticket back.