PAL customer affected due to COVID-19

Worst airline when it come to customer service when thing are bad. We should all boycott Philippine airline. Even ticket now is way more expensive compare to other airlines for convenience fee. Ridiculous $700.00 to $1500 some case, i don't mind laying over in Taipei hour and half to save. Other airline option China airline, united airline, Singapore depend on lay over their fair $1100.00 to $1400 dollar roughly

Dapat I refund nalang kc hindi natin alam kung kailan kami pwede magbakasyon Dahl sa kalagayan ng buong mundo

Please refund the money for the booked flight that they can't travel with because of the worldwide situation and that situation in Manila (that they couldn't continue their flight to their final destination in the Philippines) at the moment.

Please refund the amount of tickets the customers paid because it's not the Passengers fault but it's because of the very serious problem happening through out the entire World.

6 years ago Featured

Mangotours is trying to cheat people of their livelihoods during this crisis. Give us our refund and stop lying and saying that you're following PAL guidelines when other agencies have worked with PAL to give full refunds.

I am meant to by flying into Manila on April 9th from Canada. Obviously this wont work due to a-lock down b- me not being a resident and c- Canadians being advised not to travel and our own borders closing. Do the right thing and refund our money.

Pls issue a refund for all international flights!

6 years ago Featured

I’m one of the passenger scheduled to leave on March 19, 2020 from LAX to Manila, I have send numerous email to cancel my flight and get refunded but no answer... PAL wants me to fly to Manila ang get quarantine for 14 days

Issue a full refund!

This is pandemic, health over travel. Refund or credit to a future flight our unused tickets!

It’s a pandemic and they would rather risk the health of their passengers/customers for their profit

Cancel n refund follows for all the flights affected due to covid-19... it’s reason enough coz you guys are putting everyone st risk .

Said rebooking for free but having a hard times to get through plus at website no such things as rebooking.

I've been on phone for 2 days no one answer, automated answer are all I got. Our flight is scheduled tomorrow and I want to rebook it

Pls. be considerate and refund the money of your customer/passengers and free rebooking.

Almost all airlines are giving full refund and or free rebooking. This is not for convenience but security and prevention from Covid-19 which is a global issue and increasing in numbers as we reach out to you and also declared a pandemic by WHO for which we do not have any control yet. In this scenario in public places especially places like airports/airplanes where facilities and equipment are used by many different people, the chance of a spread is high and if any such case is tracked back to the home country (Philippines) it is a bigger issue. In line with all the actions that various institutions are taking like working from home, closure of public places, suspending flights and so on, I believe you should atleast consider giving a waiver to your valued members on the rebooking process and/or refund if they choose to be cautious because of this issue.

Please be considerate

Mangotours here in US need to waivers the rebooking fee.PAL needs to tell those agencies to follow the guidelines and precautionary due to convid -19.

Please, refund our money or rebook our flight with free of charge.

Refund the money! don’t take advantage on making money with this global crisis.