Excerpts from the About AT&T Wireless section of attwireless.com \"AT&T Wireless is a leading provider of advanced wireless voice and data services for consumers and businesses.\" \"AT&T Wireless\' Vision: We envision a world where wireless seamlessly and simply connects us to the people, information, and things we care about most, enabling us to be simultaneously connected and free.\" \"AT&T Wireless\' Strategy: To be the pre-eminent company for mobile, voice, and data services in the major markets of North America.\" \"AT&T Wireless\' Commitment: We are committed to our customers, our colleagues, the co-owners of our business, and our communities:\" \"Customers: We put customers first and have a passion to satisfy them all in ways that make their lives more exciting and more complete.\" \"We will keep these commitments by bringing integrity to every action, respect to every relationship, and excellence to everything we do.\" This all sounds very good. I am sure that they would do everything in their power to do the right thing by their customers. They have a \"passion to satisfy\" us after all. In February 2004, Siemens and AT&T Wireless released a ROM update for the Siemens SX56 PocketPC Phone Edition device, this coincided with this devices discontinuance, a move to help sell off the remainder of their stock of these phones. This was a great move and made their customer base who bought this device able to use the features and options only available to the 2003 operating system. The SX56 was never a big seller for many reasons including the hefty price tag. With this, AT&T still pursued and released a rom update. The Motorola MPx200 is a overwhelming success in sales and popularity unlike the SX56. This is not the only difference between these two devices, the MPx200 was sold with the promise of an upgrade, not in writing on the AT&T webs site but it could be seen on many retailers web sites offering the phone for sale to be used under AT&Ts service. In addition the MPx200 does not operate/function as stated in the marketing materials and in the owners manual. On page 45 of the owners manual, the external caller ID does not work as described. On page 51 of the owners manual, you can not make calls using voice tags as described. There are more inconsistencies too including custom ring tones, the 900 band, the camera functions or lack there of, multimedia messaging... The phone was advertised as something that it is not. It is time for AT&T Wireless to hold to their pledge to \"put customers first and have a passion to satisfy them all in ways\" and make a commitment right now to offer a upgrade to the Windows Mobile 2003 for SmartPhones operating system for the Motorola MPx200. It is time to make this commitment to their customers and make this phone what it should have been from the start.