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Samsung Needs to Stick to Their Word - Behold 2 Update

Samsung Needs to Stick to Their Word - Behold 2 Update

1,657 signatures 843 to reach 2,500
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Started by Anonymous 16 years, 2 months ago

When the Behold 2 Android powered mobile phone was released towards the end of 2009, all of the advertising, and sales representatives were telling us customers that the Behold 2 would receive the Android 2.x updates as they became available. It has now become known that there is NO 2.x updates coming for us Behold 2 owners, only 1.6. What does this mean for us? Basically, we are stuck with a phone that we were lied to about from the beginning, receive no support from Samsung on, and still have our contract terms left. We are simply asking Samsung to fix what they have gone back on, and either: 1) Stick to their word and give us the phone it should've been by releasing Android 2.x for the Behold 2. 2) Replace the phones we have with a similar model (i.e. the Galaxy S), that will come with Android 2.x and will be supported by Samsung 3) Refund the purchase price paid so we can get a phone that will get the most recent Android updates (2.x) If Samsung does not attempt to resolve this, legal action will be taken. Thank you.

 

Link with more info to the right.

Updates

June 7, 2010

I honestly cannot believe we just hit a thousand people who are just as sick of this bait and switch as I am. It is wild to think that when I started this I was just venting into the void but now we actually have something that feels like real pressure on Samsung. I hope someone over there is watching the count climb because we are definitely not going to just let them walk away from their promises like this.

Reached 1,000 supporters

June 7, 2010

June 1, 2010

I really thought this might just disappear into the void but looking at how many people are actually fed up with these empty promises makes me feel like we might actually get someone at Samsung to pay attention for once. It is honestly kind of wild to see so many of you feeling the same frustration about the 1.6 software situation when we were all promised so much more at the counter.

May 27, 2010

I just saw we hit a hundred signatures and honestly that feels like a huge start for a phone that keeps lagging on us. It is wild to see so many people feeling just as ripped off by these empty software promises as I am.

Reached 100 supporters

May 25, 2010

7 Comments

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Jessica Davis
16 years ago Featured

seriously considering switching to iphone after this mess. totally unfair.

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Sarah Reed
16 years ago Featured

NEVER BUYING SAMSUNG AGAIN. They lied to us about the update.

K
Kevin Velez
16 years ago Featured

fix the behold 2 or give me my money back. pretty simple.

D
Dave Becker
16 years ago Featured

my behold 2 is slow as hell. give us what you promised samsung

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Mike Reid
16 years ago Featured

this phone is a piece of junk. feels like i was scammed.

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Tom Sharpe
16 years ago Featured

so tired of these broken promises. just update it already.

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Enrique
9 months ago

We want samsung back

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