LG Electronics has to replace LG G4 faulty phones around the world.
G4 phones have a hardware issue called "Boot Loop". LG Electronics has admitted their fault but when people try to send their mobile phones to their custom service where they live their answer is "we do not fix international phones".
LG ELECTRONICS is responsible for the product they sold regardless the country where the client live or where the phone was bought (LG G4 are MOBILE phones not landlines).
Customers we paid expensive for a high quality product and LG has not given us a product for what we paid.
Due to these unacceptably high failure rates, we urge LG to
officially acknowledge this major hardware defect and to launch a free
replacement program for ALL owners affected by this defect, regardless
of the region or model number variant of G4.
Updates
June 7, 2016
I am currently compiling a report of representative cases to send directly to the LG corporate office in Seoul. We have initiated contact with several technology journalists to increase the visibility of these international refusal policies.
Reached 100 supporters
June 7, 2016
113 Comments
My phone was replaced last year (my husband's too) for the exact same issue. Now my phone is broken agin will not reboot. They replaced my broken phone with a broken phone. THey should be sued. This is consumer fraud.
I live in Romania and I've been given the same answer by LG Electronics Romania... The phone is made in Taiwan, is not made for Europe market so we're not going to fix it... Facepalm, LG.... I've paid $600 for that phone and it broke in 3 months...
I want my money back, the new replaced motherboards still get into bootloop !! and you should also repair all phones anywhere regardless its warranty country!! cause it is your hardware fault!!!
My phone has a bootloop problem. Policy says I need to ship and pay for my own shipping ($30) so they can fix a problem that should of never happened. I decided to try the LG phones and get the LG G4 but this might be my last time I ever buy an LG phone.
LG, you knowingly deceived your customers by not going public with this problem when you discovered it. You should be sued.
I have had 4 lgg4 mobiles ,istill got 2 but my best one is stuck on bootloop ,lg syne on mobile all the time and to turn off i have to take battery out ,when i send emails to lg uk its like sending them to a circus.they cudant give a monkeys toss about customers spending 200 pound .i want it fixed but if not my 2 lg tvs girlfriends lgg2 and tablet is going the journey and get sangsung.
My LG G4 blacked out abruptly yet it's still new ....i wasted money buying it
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LG Electronics has to replace LG G4 faulty phones around the world.
G4 phones have a hardware issue called "Boot Loop". LG Electronics has admitted their fault but when people try to send their mobile phones to their custom service where they live their answer is "we do not fix international phones".
LG ELECTRONICS is responsible for the product they sold regardless the country where the client live or where the phone was bought (LG G4 are MOBILE phones not landlines).
Customers we paid expensive for a high quality product and LG has not given us a product for what we paid.
Due to these unacceptably high failure rates, we urge LG to
officially acknowledge this major hardware defect and to launch a free
replacement program for ALL owners affected by this defect, regardless
of the region or model number variant of G4.
Updates
June 7, 2016
I am currently compiling a report of representative cases to send directly to the LG corporate office in Seoul. We have initiated contact with several technology journalists to increase the visibility of these international refusal policies.
Reached 100 supporters
June 7, 2016
113 Comments
My LG G4 just went kaput. No warning... I have a SD card but I alos have picture storage of my newborns on the phone. Been trying everything I can to access my data. This is ridiculous. LG, shame on you!!!!
My phone was replaced last year (my husband's too) for the exact same issue. Now my phone is broken agin will not reboot. They replaced my broken phone with a broken phone. THey should be sued. This is consumer fraud.
I live in Romania and I've been given the same answer by LG Electronics Romania... The phone is made in Taiwan, is not made for Europe market so we're not going to fix it... Facepalm, LG.... I've paid $600 for that phone and it broke in 3 months...
I want my money back, the new replaced motherboards still get into bootloop !! and you should also repair all phones anywhere regardless its warranty country!! cause it is your hardware fault!!!
My phone has a bootloop problem. Policy says I need to ship and pay for my own shipping ($30) so they can fix a problem that should of never happened. I decided to try the LG phones and get the LG G4 but this might be my last time I ever buy an LG phone.
LG, you knowingly deceived your customers by not going public with this problem when you discovered it. You should be sued.
I have had 4 lgg4 mobiles ,istill got 2 but my best one is stuck on bootloop ,lg syne on mobile all the time and to turn off i have to take battery out ,when i send emails to lg uk its like sending them to a circus.they cudant give a monkeys toss about customers spending 200 pound .i want it fixed but if not my 2 lg tvs girlfriends lgg2 and tablet is going the journey and get sangsung.
My LG G4 blacked out abruptly yet it's still new ....i wasted money buying it
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My LG G4 just went kaput. No warning... I have a SD card but I alos have picture storage of my newborns on the phone. Been trying everything I can to access my data. This is ridiculous. LG, shame on you!!!!