Status: Closed — this petition is no longer accepting signatures.
Kenyans against sub-standard services by GOTv Kenya. Let's compel them to change/improve
Final supporters
GOTv PETITION
There comes a time when we have to put GOTv on their toes. Its high time they knew that they are not giving us VALUE for our money. When one pays for any package, they require you to to dial *432# in order to reset (clear E16/32 error) and you have to do this more than once charging you.
My question are;
- Since when have you ever heard Safaricom (for example) requiring you to dial a code once you have topped up your account? This is unacceptable and they need to change or upgrade their system to be synchronized with immediate payment.
- Why do they disconnect people every month if one has paid for more than one month in advance? they should tell us if they charge per month basis, hence the monthly disconnection. It is unacceptable to be disconnected yet they have your payment.
- Their customer care number is ever busy and keeps on hold until one gives up or if your airtime runs out. if you resort to social media, they take their sweet time before rectifying the issue.
- If one wants to downgrade to cheaper packages, they claim that you must call them in order to effect the change. What is the whole point of having a GOTV eazy self service if it can't execute simple instructions in that platform.
Its high time they knew its NO LONGER BUSINESS AS USUAL. If we pay, they should give equivalent service from their side.
If you are a victim of this poor service, Kindly sign this petition in order to compel them to deliver proper, reliable and convenient services to their clients.
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11 Comments
Pathetic Customer Service. Customer Care agents all sign off as KeV meaning you can't know who you are dealing with. Premium Channels keep on disappearing. When you complain, they tell you to adjust your antenna as if you should spend your entire time climbing up and down adjusting antenna.
Very poor service from GoTV
Worst service ever and now they've added prices it's a con game! It's keep on telling me that the decorder is running on an outdated software every time I switch it on !! Even after letting it 'upgrade' for 10 minutes! How bogus!
I stopped paying my subscription about 5 months ago due to poor services... Should speak to how dissatisfied I felt...
No value for my money. I regret big times. And always showing past programmes unless it's news,coupled with countless repetitions.
Poor customer services
We need better services
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Status: Closed — this petition is no longer accepting signatures.
Kenyans against sub-standard services by GOTv Kenya. Let's compel them to change/improve
Final supporters
GOTv PETITION
There comes a time when we have to put GOTv on their toes. Its high time they knew that they are not giving us VALUE for our money. When one pays for any package, they require you to to dial *432# in order to reset (clear E16/32 error) and you have to do this more than once charging you.
My question are;
- Since when have you ever heard Safaricom (for example) requiring you to dial a code once you have topped up your account? This is unacceptable and they need to change or upgrade their system to be synchronized with immediate payment.
- Why do they disconnect people every month if one has paid for more than one month in advance? they should tell us if they charge per month basis, hence the monthly disconnection. It is unacceptable to be disconnected yet they have your payment.
- Their customer care number is ever busy and keeps on hold until one gives up or if your airtime runs out. if you resort to social media, they take their sweet time before rectifying the issue.
- If one wants to downgrade to cheaper packages, they claim that you must call them in order to effect the change. What is the whole point of having a GOTV eazy self service if it can't execute simple instructions in that platform.
Its high time they knew its NO LONGER BUSINESS AS USUAL. If we pay, they should give equivalent service from their side.
If you are a victim of this poor service, Kindly sign this petition in order to compel them to deliver proper, reliable and convenient services to their clients.
11 Comments
Poor service,why expect me to pay to Safaricom through clearing the error code all the times I make my monthly charges?Why so few international live matches?Same stations repeated yet you claim you have over 100 channels.Documentary Programmes keep on being repeated over and over again .Too much for too little at Ksh.849/-.Staff don't seem to know what is on offer on which package.Making calls costs a lot and so much inconveniences......etc etc.
Pathetic Customer Service. Customer Care agents all sign off as KeV meaning you can't know who you are dealing with. Premium Channels keep on disappearing. When you complain, they tell you to adjust your antenna as if you should spend your entire time climbing up and down adjusting antenna.
Very poor service from GoTV
Worst service ever and now they've added prices it's a con game! It's keep on telling me that the decorder is running on an outdated software every time I switch it on !! Even after letting it 'upgrade' for 10 minutes! How bogus!
I stopped paying my subscription about 5 months ago due to poor services... Should speak to how dissatisfied I felt...
No value for my money. I regret big times. And always showing past programmes unless it's news,coupled with countless repetitions.
Poor customer services
We need better services
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Poor service,why expect me to pay to Safaricom through clearing the error code all the times I make my monthly charges?Why so few international live matches?Same stations repeated yet you claim you have over 100 channels.Documentary Programmes keep on being repeated over and over again .Too much for too little at Ksh.849/-.Staff don't seem to know what is on offer on which package.Making calls costs a lot and so much inconveniences......etc etc.