El dorado seaside suites has been the paradise that we have enjoyed for many many years. With the new branding and style we're going to loose the heart of the place that we love. We strongly ask the management of Karisma to listen to us when we say 'keep the heart of EDSS' - don't change our paradise!
66 Comments
Such a disappointing sign of a big corporate coming along and not recognising the beauty of EDSS is primarily in it's staff.....I'm regretting having booked to return again in March 2017, but hope the collective voices of fans of EDSS as it is today, can succeed in making the corporate head honchos listen up for once....
Don't change EDSS. Don't like the idea of "two" parts to the hotel and that the new side is only for north america customers. Going to spoil the friendly atmosphere I think. Due to arrive 6th Dec for our 2nd visit and hope new branding has not changed the feel of the place
Any resort can be physically beautiful. its the sweet staff who make it SENSATIONAL. Do not RUIN this resort by enforcing a no hug/ no pics with guests policy. its absurd.
after being at seaside 12 times iam afraid it will change so much we will not be going back it breaks my heart to think about it ,never seeing my Mexican family again x
EDSS has a well established customer service reputation. The exceptional level is beyond reproach. Forcing the staff to abide by TUI's corporate standard will erode the culture they have diligently built over the years.
The staff are what make the place .. On our last day of our first trip there I cried upon leaving & had a beautiful hug off a staff member. Don't make them have to adapt to a different culture!
Maybe we should be asking for our money back.
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El dorado seaside suites has been the paradise that we have enjoyed for many many years. With the new branding and style we're going to loose the heart of the place that we love. We strongly ask the management of Karisma to listen to us when we say 'keep the heart of EDSS' - don't change our paradise!
66 Comments
I have been to EDSS three times, my husband and I were married there and Pat of why we always choose EDSS is how warm and loving the staff is! Don't ruin the atmosphere of the resort by imposing silly rules!
Such a disappointing sign of a big corporate coming along and not recognising the beauty of EDSS is primarily in it's staff.....I'm regretting having booked to return again in March 2017, but hope the collective voices of fans of EDSS as it is today, can succeed in making the corporate head honchos listen up for once....
Don't change EDSS. Don't like the idea of "two" parts to the hotel and that the new side is only for north america customers. Going to spoil the friendly atmosphere I think. Due to arrive 6th Dec for our 2nd visit and hope new branding has not changed the feel of the place
Any resort can be physically beautiful. its the sweet staff who make it SENSATIONAL. Do not RUIN this resort by enforcing a no hug/ no pics with guests policy. its absurd.
after being at seaside 12 times iam afraid it will change so much we will not be going back it breaks my heart to think about it ,never seeing my Mexican family again x
EDSS has a well established customer service reputation. The exceptional level is beyond reproach. Forcing the staff to abide by TUI's corporate standard will erode the culture they have diligently built over the years.
The staff are what make the place .. On our last day of our first trip there I cried upon leaving & had a beautiful hug off a staff member. Don't make them have to adapt to a different culture!
Maybe we should be asking for our money back.
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I have been to EDSS three times, my husband and I were married there and Pat of why we always choose EDSS is how warm and loving the staff is! Don't ruin the atmosphere of the resort by imposing silly rules!